BallReviews
General Category => Online Proshops => Topic started by: Artimust on May 08, 2012, 03:38:00 PM
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I placed an order in 2011 and although the delivery time was very slow, I did get the items that I ordered in about 3 weeks. I did try to order a pair of shoes and after I placed the order, about a week later, I was notified that the shoes were not available anymore. Oh well, I got refunded.
I placed an order for a bunch of things about 5 weeks ago, and knew that shipping is very slow, but wow, 5 weeks is like molasses. I have been trying to contact the company, emailing them several times, and calling and leaving numerous messages on their phone, no response at all. I really like how the website has their number and to call them with an excalmation point (!) but no one every picks up or calls back. I'm worried that I won't be getting any of my stuff. I am hoping that they could maybe track my order or at least assure me that it was shipped out and give me an estimated arrival date.
Might have to call my credit card company and have them take action if no one contacts me.
A friend of mine ordered a 2 ball bag and she got it within 2 weeks without any problem, other than FedEX delivering the order to the wrong house.
Anyone have another way of contacting them? Should I just wait, or take action with the CC company? Is 5 weeks long enough of a wait? Waddya think?
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Five weeks is ridiculous in my opinion, especially if you can't get in contact with them. Call your CC company and get the charges reversed.
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yeah, if they can't respond to you then it's on them. if the place is getting fumigated for bed bugs, then you might understand. :o But I'd go to my CC about canceling the order.
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They finally got back to me 2 days ago via email, and said that my entire order is being held up because one item (1!!! >:() is back ordered for 2 more months. What about the rest of my stuff that is in stock? I asked that the rest be shipped now and send the other one when it comes in. Why are they selling stuff that are not in stock, and then not saying anything that it is back ordered for 3 months?! Now let's see how long it takes for the first shipment to get here. The clock is ticking. I did ask for a confirmation email and tracking number as well, which of course, I did not get any response as of yet. ::)
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One week went by and still...no response. I don't know if some items were shipped, my order cancelled, he's holding everything until my one back ordered item gets in (IN JULY! ) or I got ripped off???!!
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I hope you get you stuff but this is exactly why I don't order from anyone other than Buddies on line. Not worth taking the chance with some of these other companies. There is NO excuse in the world for you waiting this long to get your stuff. I would tell those jokers to cancel your order and get an immediate refund or your lawyer will be contacting them.
You used them before and it took 3 weeks to get your item(s)? If that was the case I would have never used them again. Just saying..
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Yeah, it took 3 weeks, but I was ok with that because it was free shipping to Hawaii. I understand that it should take a little longer than "normal US ground shipping", but the good thing was that they communicated with me, let me know the item was sent, and gave me a tracking number.
This time, one email (after already waiting almost 5 weeks and numerous attempts to contact via phone and email), telling me one item is back ordered, and asking if I want the rest of my order shipped now. Told Mike what I wanted, and then....nothing. More emails and phone messages and.....still nothing.
Today I contacted my credit card company and initiated a "hold" dispute. They will contact Wholesalebowler.com and give them 2 weeks to send my item. If they don't, I'm getting my refund and I'm letting everyone know my experience.
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On more thing, I can't even tell them to cancel my order or anything because they don't retun my phone calls and emails.
I would order from Buddies or other places but Wholesalebowler.com is the only place I could find that offers free shipping to Hawaii. All others that I have found offer only free shipping to the 48 contiguous states.
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Is the shipping really free if you don't receive your items? :D
Sorry, just had to do it.
Maybe try www.bowlersdeals.com since they are in California. They offer free shipping, but not sure about Hawaii.
You have been more than patient enough with Wholesalebowler.
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Is the shipping really free if you don't receive your items? :D
Sorry, just had to do it.
Maybe try www.bowlersdeals.com since they are in California. They offer free shipping, but not sure about Hawaii.
You have been more than patient enough with Wholesalebowler.
I guess if I get my refund, then it is free! Lol, but I'd really rather have the stuff I ordered. I bought stuff for my kids too, and my daughter keeps asking if her shoes came in. I'll check out bowlersdeals, thanks!
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Artimust, have you tried emailing or calling some of the other companies that offer free shipping to the 48 and ask them if you place a large order if you can get either free shipping or at least a discount on the shipping? They probably can't afford free shipping for small orders because the cost of shipping would be more than the order itself, but if you are ordering several items in one order, they may be willing to work with you.
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Artimust, have you tried emailing or calling some of the other companies that offer free shipping to the 48 and ask them if you place a large order if you can get either free shipping or at least a discount on the shipping? They probably can't afford free shipping for small orders because the cost of shipping would be more than the order itself, but if you are ordering several items in one order, they may be willing to work with you.
Thanks! I will look into that!
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Today I was notified by Wholesalebowler that the bag I ordered is now discontinued and was refunded. They asked if I still wanted the rest of my items, which means it was still not sent out yet! What the hell! I told him to send it weeks ago!!! Now i respond back as soon as I get the emails, so there's no excuse that he is not there. But again, I have to wait and see. I lost all faith in Wholesalebowler.com and will never order from them again. If you don't want to go through this, order from somewhere else that is more reliable and serious about their business. Apparently, Wholesalebowler.com doesn't care for our business. Let's see what happens next.
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was the guy's name "Peggy"?
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The guys name is "Mike".
He said that he sent everything (except the bag, which I got refunded) and I'm waiting. He sent one item via FedEX with tracking number, and the estimated delivery date is June 11. That would make it over 2 months waiting the items. He sent the rest of stuff the next day via USPS, no tracking number, so who knows when it's going to get here. At least it's "en route."
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I finally got the items that were sent via USPS today! Just waiting for my last package from FedEX.
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"Peggy" is from the Discover card commercials. If you don't watch the NHL, you likely wouldn't see one.
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;DThat's funny! I don't watch NHL so i guess it went over my head! Thanks for the link, too funny!
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Here is my last post on the thread in regards to my latest (or last) experience with Wholesalebowler.com.
Recap, my order was placed on April 7 and I finally received my last item today, June 6. Just about a 2 month delivery time. No communication for the first month, 1 response back, then no communication again. I had to notify my charge card company and initiate a dispute, then a week later I finally got responses of apology. Never explained what took so long and the bad communication, but in the end, I got my stuff. One of the items was cancelled by them because they don't and won't have it it stock. Problem is that, as of today, it's still advertised on their site. If you order and pay, you won't get it and it may be weeks before you are even notified that it won't be delivered. I told them about this, but again, no response and it's still there on the site. I hope they clean up their act, or that I was just the unlucky one, because I used to like them. Now, not so much.
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Just a side note: They are selling on Ebay and I made the mistake of buying a ball, buy it now! I paid for it via paypal and their pay after you receive it! I ordered on 2/6/2013 and 2/20/2013 paypal took the money and I haven't received the ball yet! I called Ebay and felt like I was talking to the wall with their no/customer service lady! She said to give them time to ship! I had contacted the seller and he said sorry I'm having personal problems and will try to get it shipped. That was over a week ago! I told the lady that paypal was taking the money from my account and I wanted to stop it cause I hadn't received the ball. She said I couldn't file a claim with Ebay until after 2/23/2013, but I could file a claim with paypal, which I did and the seller still hasn't contact me or paypal!!! Buyer beware on wholesale bowler ebay store!! Just my $.02, Bruce
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I had contacted the seller and he said sorry I'm having personal problems and will try to get it shipped.
We all have issues and problems. But when it comes to business, it's business. Get it done, or don't offer it.
Wholesalebowler is on my never use list now. Unless i'm ordering in January for my new ball for the fall season coming up.
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Sorry to hear this batbowler. I wrote off wholesalebowler.com due to these problems, and sadly, the problems still exist. I will never, ever buy from them again. In fact, the bag that I ordered last year and was not and will not be in-stock, is still on their website! I didn't know that the 4 ball Storm Rolling Thunder bag was discontinued?!!! Hmmmmmmm.........too bad because I used to like them, but no more.
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My money was saved by Paypal and thankfully I didn't lose anything! I've bought from them in the past and never had a problem. They are selling on Ebay now and I didn't realize it was wholesale bowler until this dispute! They are selling under the seller name like wbi with a number after it! I'll look and post their seller name!
wbi2009 is his/their seller user name!!!
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Have to watch that on Ebay also. Last year, I sent a message about specs on a ball that under quantity, it stated "10 available". Their response a couple days later was, "Not sure about the specs as once an order is placed, we then contact our supplier to get the ball so it can be shipped". It may have been wholesalebowler but not too positive.
But, the main issue, was that they were trying to sell something they didn't even have in their possession. Sounds like it is the same issue you all are having; someone trying to sell items they don't have in hopes that when a sale is made, that their suppliers will have it in stock to send to them so they can ship it. That pretty ridiculous from where I sit.
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I read his feedback on ebay and I left negative feedback and his reply was I never completed the checkout and they refunded his fees! I guess I show have posted the paypal response that I would the claim against him!!
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Luckily paypal does the "pay after delivery", which holds the money for two weeks. They suspended his payment after I filed a claim after 12 days! They of course had to investigate and he never replied to my messages and never replied to paypal or ebay and I won the claim! Just beware of Wholesale Bowler and his ebay user name!!
Here's what paypal said, "US $75.00 has been refunded by wbi2009"!
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On edit! I did contact them and we worked out a deal and a ball is being shipped today!! Just to give them a chance to work it out!!
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The problem that i've had with wholesalebowler is the communication. I can deal with excuse after excuse, as long as there is communication. When I initially ordered from him, and if he told me within a reasonable amount of time that one of the items were backordered/unavailable, I would be ok with that, because I was informed about it. Not wait for weeks/months to respond to emails, and after a PayPal dispute made by me, then respond. Then when I respond back, no response again.
batbowler, I'm glad you guys came to some kind agreement and things are now worked out.