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Author Topic: Crack, Crack, Crack, & Another Crack  (Read 22245 times)

Bowlaholic

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Crack, Crack, Crack, & Another Crack
« on: August 06, 2015, 12:35:47 PM »
Went to my ball rack in my climate controlled room this a.m. to retrieve my Black Eagle & Black Eagle Pearl for a little practice.  Both were completely cracked around the ball.  This is the third Black Eagle that has cracked this way for me and the first Eagle Pearl for a total of FOUR!.  I bought the first Black Eagle three years ago while visiting in San Antonio. Liked the ball so much I bought two more when I got home and then the Pearl just before it was discontinued.
Needless to say I am so done with 900 Global balls. Four balls in three years is to much and to expensive for my wallet.  I don't care if Storm has bought an interest in 900G or completely owns them.  It won't convince me to ever buy 900G/AMF again. NOTE: I busted the Black Eagle apart..... the thickness of the coverstock varied from 1/4" to 1/2".  Great quality control!  Sorry for the rant, but two balls on the same day was a little to much.  I'm going to go lay down now and hope this was all a dream.

 

Strapper_Squared

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Re: Crack, Crack, Crack, & Another Crack
« Reply #46 on: August 13, 2015, 09:07:30 PM »
I've had multiple AMF/900G balls over the past 5 years.  I've not (knocking on wood) seen the full circumference crack.  Had a Green Mamba bridge crack after sitting thisbspring in my basement.  Had a black eagle bridge crack after a few frames.  Have had the thumb on my Polar Ice crack 3X now...starting to become more plug than plastic...lol. 

My worst one was a Lane #1 Typhoon.  Tapping in the thumb slug and the thumb pos. quadrant completely flaked off!
« Last Edit: August 13, 2015, 09:09:05 PM by Strapper_Squared »
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Curt_Dupre

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Re: Crack, Crack, Crack, & Another Crack
« Reply #47 on: August 14, 2015, 08:33:12 AM »
I notice everyone thinks balls cracking is ok.Well they don't riemburse you for the drilling cost.So your 200$ ball becomes 260$.I have had a few balls crack myself.They replaced them.Lucky for me I have my own drill.But for the ones that don't it sucks.I think they ought to include a voucher to get repayed for drilling.Ball companies design the balls to not last long.Thats how they survive. Coming out with new balls every 3 months.If balls lasted like plastic balls they would be out of business.Some day people will wakeup and smell the coffee.Ball technology has topped out.look at how many just keep using same cores and just change colors.Its like one big ponzi scheme.Looks like the only ones making money are ball companies two centers in my town are barely surviving and are for sale.
This is why in my opinion it is always better to go through the pro shop to order balls. Mccorvey's bowling world has a 2 year warranty on any ball purchased and drilled through their shops. If the ball cracks within the warranty period, it is replaced for free. I think if you buy the ball from any pro shop, the driller should drill for free if the ball cracks within warranty.
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3835

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Re: Crack, Crack, Crack, & Another Crack
« Reply #48 on: August 14, 2015, 08:48:09 AM »
Curt,
As a former pro shop owner, I disagree with a portion of your statement or maybe you can clarify your statement. I do not agree that the pro shop should throw in grips and a slug for free when drilling a replacement ball for one that cracked. Why should a shop lose money because of what is probably a manufacturing flaw that the shop had nothing to do with?

I have no issue with the shop drilling a replacement ball for free. I did that as well. But I did charge cost for the grips and/or slug on a replacement ball.

Thoughts?

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tkkshop

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Re: Crack, Crack, Crack, & Another Crack
« Reply #49 on: August 14, 2015, 08:58:18 AM »
Wowzers!

Impending Doom

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Re: Crack, Crack, Crack, & Another Crack
« Reply #50 on: August 14, 2015, 10:01:31 AM »
The markup on grips and slugs is out of this world. I would take the "hit" to keep a customer happy and coming back.

3835

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Re: Crack, Crack, Crack, & Another Crack
« Reply #51 on: August 14, 2015, 12:45:26 PM »
Doom,

That's why I said cost and not retail price. Not trying to make money, just cover costs.

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Impending Doom

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Re: Crack, Crack, Crack, & Another Crack
« Reply #52 on: August 14, 2015, 01:23:39 PM »
That's fair.

tkkshop

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Re: Crack, Crack, Crack, & Another Crack
« Reply #53 on: August 14, 2015, 01:47:15 PM »
But then customers know our costs. And I believe I was reemed over coals for talking costs up here last season. So which is it? Tell the customer cost and let them know the mark up, or not?