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Author Topic: WOW! Maximum Velocity CRACKED!  (Read 4889 times)

JOE FALCO

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WOW! Maximum Velocity CRACKED!
« on: May 15, 2006, 02:58:34 AM »
Over the years I've owned MANY BOWLING BALLS! At the present time I have three EBONITE RACKS in my office FULL of balls.

I have 9 AMF balls. Naturally I use most of the balls RARELY. With Summer leagues starting I like to use some of the balls I've had sitting on the shelf.

Today I was preparing for league and thought I'd clean off the balls I wanted to try today. Pulled the MAX VELOCITY off the shelf and found a CRACK completely around the ball, clear down to the core! I have NEVER had this experience in the 50 years involved in bowling!

I had purchased this ball USED from FORKEL and had it redrilled and used it two years ago at RENO. It didn't work too well and put it away never using it again. It was only two months ago I acquired a NEW RACK and handled all of the balls noting all of them were in excellent shape.

Don't think I can do a thing about the ball but I would like to let AMF know about it. How do I go about reporting it?

Thanks!

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Hit them light and watch them fight
      J O E - F A L C O
RIP Thongprincess/Sawbones!

 

tenpin

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Re: WOW! Maximum Velocity CRACKED!
« Reply #1 on: May 15, 2006, 02:21:08 PM »
The only thing I could suggest if you want to let them know is go to AMF300.com and click on contact us and contact customer service.  Unfortunately you have two things against you for warranty.  The ball was probably purchased more than 1 year ago and it has been plugged and redrilled.
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06-07 AMF300 Advisory Staff


JOE FALCO

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Re: WOW! Maximum Velocity CRACKED!
« Reply #2 on: May 15, 2006, 11:35:13 PM »
TENPIN .. absolutely right. Don't expect to get anything for the ball .. my thing was to advise AMF what happened .. perhaps they can learn something from the SERIAL NUMBER and find out if there is a way to correct the situation in the future! Thanks for your info .. I will try to do what you suggest! THANKS!
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Hit them light and watch them fight
      J O E - F A L C O
RIP Thongprincess/Sawbones!

smash8-10split

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Re: WOW! Maximum Velocity CRACKED!
« Reply #3 on: May 16, 2006, 07:45:47 AM »
three ebonite racks?? and 9 amf balls,  how many balls do you really need???? you can only throw one at a time lol
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hold my hammer, while i NAIL your girlfriend.

JOE FALCO

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Re: WOW! Maximum Velocity CRACKED!
« Reply #4 on: May 16, 2006, 10:15:54 AM »
Take 2 balls with me to league .. usually decide which balls by prior experience with the league! Most of the balls collect dust. In the case of the MAX VELOCITY .. after purchase about two years ago I had it drilled to fit .. took it to RENO and didn't like the reaction. It went on the shelf and moved occasionally from one rack to another. Last time I handled it was (+/-) 3 months ago and it was in good shape.

Yesterday I was going to bowl with the ball and it had a CRACK completely around the ball. I was really shocked .. first experience I've had with a ball cracking. Now I know what people are talking about .. hard to believe until you see it yourself!

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Hit them light and watch them fight
      J O E - F A L C O
RIP Thongprincess/Sawbones!

smash8-10split

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Re: WOW! Maximum Velocity CRACKED!
« Reply #5 on: May 17, 2006, 07:39:53 AM »
i wont even reply to that
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hold my hammer, while i NAIL your girlfriend.

JOE FALCO

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Re: WOW! Maximum Velocity CRACKED!
« Reply #6 on: May 17, 2006, 09:47:42 AM »
Harry .. I'm one of those NUTS!
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Hit them light and watch them fight
      J O E - F A L C O
RIP Thongprincess/Sawbones!

hskrntx

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Re: WOW! Maximum Velocity CRACKED!
« Reply #7 on: May 17, 2006, 10:17:41 AM »
You've been VERY lucky if you've never seen a cracked ball!  The majority I've dealt with were Ebonite!  I've had two AMF ball crack like that in the last 18 months - both were replaced by AMF, at no charge to me!  I've had to fight to get other companies to replace theirs!
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Semper Fi! AMForce Rocks!

FIG

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Re: WOW! Maximum Velocity CRACKED!
« Reply #8 on: May 19, 2006, 01:52:44 PM »
Joe Falco,
         My name is Paul Figliomeni I am the Director of Sales and Marketing for AMF300. I am sorry to hear that your Max Velocity cracked. Some times ball due crack and it never is a pleasant experience for the customer. We always try to stand behind our products. I understand the ball was plugged this usually voids the warrantee but it still should not crack all the way around the ball like that regardless if it was plugged. Please send me a digital photo of the cracked ball along with the serial # and mailing address and i will send you a new ball. Unfortunately we no longer have Max Velocity in our line so please pick another ball. My e mail is paulf@amf300.com.

tenpin

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Re: WOW! Maximum Velocity CRACKED!
« Reply #9 on: May 19, 2006, 03:17:28 PM »
Well there you go Joe.  Contact Paul he is a great guy and will get something done for you.  Where else can you get that kind of service!
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06-07 AMF300 Advisory Staff


JOE FALCO

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Re: WOW! Maximum Velocity CRACKED!
« Reply #10 on: May 20, 2006, 05:41:22 PM »
I sent a message and pictures to Paul.

For many years I've been talking about how good the AMF balls are, now it's quite obvious how good the AMF COMPANY is! This effort, no matter where it goes, pushes me over the TOP! Everyone I know will hear about the length AMF will go to satisfy a customer. When you have a company that will stand behind  it's products .. what more can you ask?

Thanks Paul!

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Hit them light and watch them fight
      J O E - F A L C O
RIP Thongprincess/Sawbones!

Strider

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Re: WOW! Maximum Velocity CRACKED!
« Reply #11 on: May 21, 2006, 06:43:39 PM »
It's good to know Mr. Figliomeni still works for AMF.  He was able to locate a NIB Nighthawk M2 for me about 2 years ago.  They had been out of production for quite a while.  Good price and great service.
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Penn State Proud

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JOE FALCO

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Re: WOW! Maximum Velocity CRACKED!
« Reply #12 on: May 26, 2006, 03:05:39 PM »
I won't tell you how this situation went .. mostly because most of you will not understand. I will sum it all up by saying UNTIL YOU DEAL WITH AMF YOU DON'T KNOW WHAT GOOD CUSTOMER SERVICE IS! Most companies try to SHAKE YOU OFF WHEN YOU HAVE PROBLEMS I found that AMF EMBRACES YOU!

Thanks PAUL!

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Hit them light and watch them fight
      J O E - F A L C O
RIP Thongprincess/Sawbones!

cnimsk

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Re: WOW! Maximum Velocity CRACKED!
« Reply #13 on: June 10, 2006, 02:26:08 PM »
Great job Fig! That impresses me no end. Really nice thing to do.

Chuck

Den Olano

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Re: WOW! Maximum Velocity CRACKED!
« Reply #14 on: June 10, 2006, 02:39:27 PM »
That is amazing customer service. I haven't used AMF in years andafter reading this I am going to have to look at their equipement.