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Author Topic: WOW! Maximum Velocity CRACKED!  (Read 4890 times)

JOE FALCO

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WOW! Maximum Velocity CRACKED!
« on: May 15, 2006, 02:58:34 AM »
Over the years I've owned MANY BOWLING BALLS! At the present time I have three EBONITE RACKS in my office FULL of balls.

I have 9 AMF balls. Naturally I use most of the balls RARELY. With Summer leagues starting I like to use some of the balls I've had sitting on the shelf.

Today I was preparing for league and thought I'd clean off the balls I wanted to try today. Pulled the MAX VELOCITY off the shelf and found a CRACK completely around the ball, clear down to the core! I have NEVER had this experience in the 50 years involved in bowling!

I had purchased this ball USED from FORKEL and had it redrilled and used it two years ago at RENO. It didn't work too well and put it away never using it again. It was only two months ago I acquired a NEW RACK and handled all of the balls noting all of them were in excellent shape.

Don't think I can do a thing about the ball but I would like to let AMF know about it. How do I go about reporting it?

Thanks!

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Hit them light and watch them fight
      J O E - F A L C O
RIP Thongprincess/Sawbones!

 

thegame

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Re: WOW! Maximum Velocity CRACKED!
« Reply #16 on: June 14, 2006, 11:15:58 PM »
Fantastic job AMF!!! There is good customer service, then there is doing things for the customer that go above and beyond what is expected, and in this situation AMF has come through very impressively and made a very positive impression on many here.  I just got my first AMF in Corpus Christi, (Radar), and love it, and this only shows the company is just as good as the products they're making.  I have a similar situation with a Hammer Big Blue Pearl, over a year old, thumb slug in, and the ball no longer in production, the ball is at the distributor waiting for a Hammer rep to come and inspect the ball and see whether it's going to be replaced or not.  They aren't obligated to replace it with a current release by any stretch, but sometimes creating a positive customer experience more than pays for itself to the company, looking forward to more AMF purchases in the future.

mrbowlingnut

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Re: WOW! Maximum Velocity CRACKED!
« Reply #17 on: June 15, 2006, 12:12:22 AM »
Joe ask Paul for the new radar lock it will be newer version of your max velocity, i also highly recommend the radar for mediums or terminal velocity for really oily lanes.

mrbowlingnut

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Re: WOW! Maximum Velocity CRACKED!
« Reply #18 on: June 15, 2006, 12:15:05 AM »
Also Amf replaced a ball that was out of production for over a year i bought that cracked on the press being drilled, i was able to choose whatever ball i wanted. So this is not special treatment as some might think by amf this is what they do too take care of there customers.

JOE FALCO

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Re: WOW! Maximum Velocity CRACKED!
« Reply #19 on: June 15, 2006, 08:00:29 AM »
MR NUT .. very good guess! Paul DID send me the LOCK! I had it for a while now .. went on vacation and didn't have it drilled till I returned. Had the ball drilled by a local driller instead of the person that had been caring for my gear the last three years! Think the ball was drilled to go LONG .. had difficulty with it for the first couple of games. Yesterday I finally realized where to throw the ball and it all came together.

The ball has more of a JUMP at the pins then my other balls .. most likely due to the drilling. Not very good at explaing drilling .. best I can do is define what is obvious ..pin is about a 1/4 inch above the ring finger and about 1/2 inch to the right of the same finger.There is a weight hole (about a 1 inch hole ..  4 inches to the right of the center of my grip. The ball splatters pins like I've come to expect from AMF equipment!

Paul did a fantastic thing here that I will LONG remember. He took it upon himself to get to me .. if anyone has had an experience like this you will understand .. I think it was just FANTASTIC. I was an AMF believer before .. this incident absolutely convinces me that you can't beat the company.

Thanks PAUL!

--------------------
Hit them light and watch them fight
      J O E - F A L C O
RIP Thongprincess/Sawbones!