Storm does take care of their customers, well they did me several times. The latest thing they did, and they've done this before several years ago, is that they shipped ball cups with no charge to replace the ball cups that cracked. One of the replacements wasn't for a damage ball cup, but a ball cup that was scratching my ball badly. It was deep gashes too.
Another friend, his bag's wheels are junk but he doesn't care about the conditions of the wheels. I offered to place new bearings on them but the wheels doesn't affect the function of the bag, which is to carry his equipment.