BallReviews

Equipment Boards => Brunswick => Topic started by: Storm269 on April 14, 2005, 01:48:18 AM

Title: My Punisher Cracked !!
Post by: Storm269 on April 14, 2005, 01:48:18 AM: After a few game a couple of nights ago, I noticed there was a crack line that runs between the index and third hole. As the Pro Shop was closed that night, I have to wait till tonight to show it to the Pro Shop guy. After examining the crack, he decided to remove the plug and to my surprise, the white interior material that is between the index and third finger plug has turned into powder.
The Pro Owner told me what he can do is to fill up the hole and re-plug again.
My question is will when the Pro shop guy suggested to do last ? I just brought my Punisher two months ago... sign....... :-(
Title: Re: My Punisher Cracked !!
Post by: dev on April 14, 2005, 09:58:34 AM: i think you can capture a picture of the ball and submit to brunswick. i believe they will do something to it.

but the funny thing is ..how come it turn into powder?
Title: Re: My Punisher Cracked !!
Post by: qstick777 on April 14, 2005, 10:36:53 AM: Was the ball plugged, or are you talking about the finger inserts? Sorry, it just sounds like maybe you mean the inserts since you said the pro shop removed them.

I remember reading something about the Punisher being held up for a manufacturing reason, but I don't remember what it was - maybe a quality issue?

I hope I don't have a problem with my Nemesis - I love that ball!
Title: Re: My Punisher Cracked !!
Post by: Storm269 on April 14, 2005, 10:43:12 AM: Sorry my mistake..it's the inserts and not plug. I did not have a cam at that moment and anyway he has already filled up the hole....But he told me that the supplier told him that if inserts are used that the warranty will be void as inserts needs larger holes but don't know how true......
Title: Re: My Punisher Cracked !!
Post by: BrunsMAC on April 14, 2005, 10:44:30 AM: quote:
But he told me that the supplier told him that if inserts are used that the warranty will be void as inserts needs larger holes but don't know how true......

That is true.
Title: Re: My Punisher Cracked !!
Post by: Fluxuateher on April 14, 2005, 11:31:50 AM: I put 30 games on a brand new nemesis and a crack developed that completely circled my finger holes. I took the ball back to the shop that sold and drilled it for me and they replaced it with a brand new ball.

However, looks like there might be a trend with these BVP balls cracking as I have heard about another one doing the same.

Regardless, you should be getting a replacement ball, not a plugged ball.
Title: Re: My Punisher Cracked !!
Post by: Storm269 on April 14, 2005, 09:26:01 PM: I might write to Brunswick and asked for their advice. Anyone hare have their customer service email address....thanks
Title: Re: My Punisher Cracked !!
Post by: BrunsBob on April 16, 2005, 11:23:39 PM: Actually, the shop that sold it to you should follow the warranty procedure through their distributor. If the ball cracked or fell apart inside due to a manufacturing flaw, Brunswick will stand behind it. Most shops, including my own, will replace it on the spot and then have the distributor credit them so that the customer is taken care of in a timely fashion.
Obviously we regret the inconvenience this creates, but as with any ball manufacturer, there will always be defects that get out into the publics hands. All we can do is insure that we will stand behind our product and see if we can detect and resolve the source of the problem to eliminate future flaws.

RoB LAW

aka: Robert Lawrence
Product Specialist - SW
Brunswick Bowling - Consumer Div.
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If ya ain't throwin' Brunswick.....Ya ain't maximizin' your abilities. Get ur done with Brunswick !!!
Title: Re: My Punisher Cracked !!
Post by: Storm269 on April 18, 2005, 10:31:29 AM: Thanks for the info guys...have mine plugged, hope it's ok now, will keep you guys posted.
Title: Re: My Punisher Cracked !!
Post by: Koabzilla on April 18, 2005, 10:37:25 AM: You guys are starting to freak me out over this cracked crap. I love my Punisher, absolutley love it. But, I guess if it cracks, it cracks, nothing you can do about it, but take it back the the proshop, and get a nbrand new one!!!!!!
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WRECKING STICKS SINCE '93
Title: Re: My Punisher Cracked !!
Post by: Storm269 on April 18, 2005, 05:48:05 PM: Hi Koabzilla, if this topic freak you out then just jolly ignore this Post ! If I can do what you have suggested than this Post will not exist at all. Thank you very much.