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Author Topic: Twisted Fury Warranty Issue  (Read 13272 times)

JohnP

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Twisted Fury Warranty Issue
« on: March 09, 2009, 02:40:16 AM »
I am posting below a copy of an e-mail I sent to tom.tomaras last Thursday, March 5, at the address given on the Brunswick web site.  I have not received a reply yet.  If any Brunswick staff folks could help me with this issue I would appreciate it greatly.  I have deleted or disguised names from the post and have not included my phone number or e-mail address, but if you will send me a PM I will be glad to provide this additional information, including the copy of the last chat with bowlerstore.com.  Thank you  --  JohnP

I am JohnP, I manage the pro shop at Tell City Bowling Center, Tell City, Indiana.  I have a customer, EA, that purchased a 12 lb Twisted Fury from Bowlerstore.com on 3/19/08.  I drilled the ball for his wife and was careful to keep the pin 1+" away from any hole and to bevel all holes.  The ball does have finger grips, a thumb sleeve, and a balance hole.  A couple of months after I drilled it, the ball cracked, first between the fingers and then about 3/4 of the way around, probably about 1/8" wide crack.  I normally don't get involved in warranty issues for internet balls, but Bowlerstore.com has jerked him around so much that I have on this one.  They had him return the ball, then sent it back to him unopened and marked "Rejected".  They refused to answer repeated e-mails he sent.  There is no way to talk to a human being there, just an on-line chat.  I have attached a copy of the last chat I've had with them as a Word document.  They have asked him to send the ball back again, but he doesn't want to pay for that and they only say there will be no charge if they honor the warranty.  I really think they have no intention of doing so.  Can Brunswick help us with this?  By the way, I looked at the ball again a few days ago and there is a black gooey material oozing out from between the coverstock and the filler in the balance hole I drilled.  My e-mail address and phone number (home) are below.  Thanks for your help.

 

JOE FALCO

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Re: Twisted Fury Warranty Issue
« Reply #1 on: March 09, 2009, 10:49:29 AM »
JohnP .. I thank you for getting involved .. if I were in your shoes I (hope) would have done the same thing!It's apparent that the customer has a dispute .. someone from Brunswick should at least get involved with an action. I hope you provide follow-up's on this .. Thanks again!
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Easy10pins

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Re: Twisted Fury Warranty Issue
« Reply #2 on: March 09, 2009, 12:35:41 PM »
Isn't the ball warranty voided once you use inserts and/or a thumb slug?
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The bowler formerly known as BrunsRod.
Solid 7 Pin??  299 Game??!! WTF
 

Verbs

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Re: Twisted Fury Warranty Issue
« Reply #3 on: March 09, 2009, 12:53:46 PM »
JohnP,

I no longer work for Brunswick, but I do know about some of the things that happen inside the company.

Tom Tomaras does handle all of the warrenty issues, but Tom also does some international traveling with seminars and teaching ball drilling overseas. I'm not sure if he is out of the country currently or not. But please be patient as Tom does have a very full plate.

Thanks

Verbs


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BeansProShop

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Re: Twisted Fury Warranty Issue
« Reply #4 on: March 09, 2009, 01:58:10 PM »
quote:
Isn't the ball warranty voided once you use inserts and/or a thumb slug?
--------------------
The bowler formerly known as BrunsRod.
Solid 7 Pin??  299 Game??!! WTF
 


95% of all bowlers use finger grips and/or thumb slugs...

Most reputable ball manufacturers will still warranty the balls unlessthere is definate tampering or indisputable driller error..

Beans
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JohnP

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Re: Twisted Fury Warranty Issue
« Reply #5 on: March 09, 2009, 03:18:15 PM »
I thought Tom Tomaras might be out of pocket, but we're nearing the one year warranty limit and I don't want to miss a chance of helping this customer, so posted here.  I agree with Beans.  We haven't had a lot of warranty issues, but when we have we've sent the ball back to our supplier, Classic, and received credit despite the presence of grips, slug, or sleeve.  I'm sure Brunswick in turn gives credit to Classic.  Now, if the issue was micro cracking or crumbling around the finger holes it would probably not be allowed, on the basis that the super glue caused the problem.  But this is a crack most of the way around the ball.  And I'll be sure to let you know how this comes out.  --  JohnP

clovismaul

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Re: Twisted Fury Warranty Issue
« Reply #6 on: March 09, 2009, 03:23:52 PM »
Just call your ball rep/salesman  and tell him you had a ball crack they will replace it.I've had to same thing happened to one of my customers and the ball was replaced by my local distributor....good luck
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renoatpikeville

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Re: Twisted Fury Warranty Issue
« Reply #7 on: March 09, 2009, 03:27:06 PM »
We have a ball in our shop, NIB that just cracked last Thursday...I was going around the shop cleaning up and lo and behold a NIB Twisted Fury Pearl cracked.

Now, we have stuff that cracks, all of which are used balls that have been plugged prior but I have never seen a NIB ball crack on the shelves...just sort of weird.

We are in the process of sending it back to our dist.

blacknois

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Re: Twisted Fury Warranty Issue
« Reply #8 on: March 09, 2009, 03:32:31 PM »
quote:
We have a ball in our shop, NIB that just cracked last Thursday...I was going around the shop cleaning up and lo and behold a NIB Twisted Fury Pearl cracked.

Now, we have stuff that cracks, all of which are used balls that have been plugged prior but I have never seen a NIB ball crack on the shelves...just sort of weird.

We are in the process of sending it back to our dist.


we acutally have had that happen with a couple tropical storms in the shop, lighter weight ones though

JohnP

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Re: Twisted Fury Warranty Issue
« Reply #9 on: March 09, 2009, 08:52:52 PM »
quote:
Just call your ball rep/salesman and tell him you had a ball crack they will replace it.I've had to same thing happened to one of my customers and the ball was replaced by my local distributor....good luck


I doubt that Classic would help replace a ball that they didn't sell, might be wrong.  And we are a small center in the middle of nowhere.  I've never had a ball company rep visit, and the Classic rep very seldom comes in.  But also, I don't want to get the reputation of providing a warranty on internet balls.  My intention is to find someone that will help my customer, then turn it over to him to work out the details.  I wouldn't have gotten into it at all if Bowlerstore.com had been the least bit cooperative.  --  JohnP

Easy10pins

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Re: Twisted Fury Warranty Issue
« Reply #10 on: March 09, 2009, 09:44:17 PM »
quote:
quote:
Isn't the ball warranty voided once you use inserts and/or a thumb slug?
--------------------
The bowler formerly known as BrunsRod.
Solid 7 Pin??  299 Game??!! WTF
 


95% of all bowlers use finger grips and/or thumb slugs...

Most reputable ball manufacturers will still warranty the balls unlessthere is definate tampering or indisputable driller error..

Beans



I guess I'm in that 5% that doesn't use inserts or a thumb slug..

I bowl mainly at military base centers and was informed that a ball won't be warrantied with slugs or thumb insert.  Something about the glue used and how it can weaken the molecular structure of the area around the holes.  *dunno*
--------------------
The bowler formerly known as BrunsRod.
Solid 7 Pin??  299 Game??!! WTF
 

mmcfarland300

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Re: Twisted Fury Warranty Issue
« Reply #11 on: March 10, 2009, 08:35:14 AM »
Thats why most shops glue the grips in below the shell line down on the filler where it won't have the same effect on the shell.

JohnP

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Re: Twisted Fury Warranty Issue
« Reply #12 on: March 11, 2009, 09:59:50 PM »
Sorry to have not checked in on this thread for a couple of days, but I dislocated my right (artificial) hip around 11 am yesterday, so spent the rest of the day and night at the hospital.  The docs were able to get it back in place without cutting, but it is quite weak and sore.  Bowling's over for me until probably late July.  I did get a response from Tom Tomaras and have replied to him, and also a suggestion from JustRico that I'll follow through on if Tom doesn't come through.  --  JohnP

JOE FALCO

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Re: Twisted Fury Warranty Issue
« Reply #13 on: March 12, 2009, 09:04:42 AM »
Sorry to hear about your hip .. take care of yourself .. I'm sure your GOOD DEED is going to help you .. Thanks .. wish you quick recovery!
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JohnP

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Re: Twisted Fury Warranty Issue
« Reply #14 on: March 13, 2009, 10:14:00 AM »
Tom Tomaras sent me an e-mail with a link to a form that will allow my customer to return the ball for inspection.  I have forwarded it on to him and will report on the results.  --  JohnP