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Author Topic: Twisted Fury Warranty Issue  (Read 13292 times)

JohnP

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Twisted Fury Warranty Issue
« on: March 09, 2009, 02:40:16 AM »
I am posting below a copy of an e-mail I sent to tom.tomaras last Thursday, March 5, at the address given on the Brunswick web site.  I have not received a reply yet.  If any Brunswick staff folks could help me with this issue I would appreciate it greatly.  I have deleted or disguised names from the post and have not included my phone number or e-mail address, but if you will send me a PM I will be glad to provide this additional information, including the copy of the last chat with bowlerstore.com.  Thank you  --  JohnP

I am JohnP, I manage the pro shop at Tell City Bowling Center, Tell City, Indiana.  I have a customer, EA, that purchased a 12 lb Twisted Fury from Bowlerstore.com on 3/19/08.  I drilled the ball for his wife and was careful to keep the pin 1+" away from any hole and to bevel all holes.  The ball does have finger grips, a thumb sleeve, and a balance hole.  A couple of months after I drilled it, the ball cracked, first between the fingers and then about 3/4 of the way around, probably about 1/8" wide crack.  I normally don't get involved in warranty issues for internet balls, but Bowlerstore.com has jerked him around so much that I have on this one.  They had him return the ball, then sent it back to him unopened and marked "Rejected".  They refused to answer repeated e-mails he sent.  There is no way to talk to a human being there, just an on-line chat.  I have attached a copy of the last chat I've had with them as a Word document.  They have asked him to send the ball back again, but he doesn't want to pay for that and they only say there will be no charge if they honor the warranty.  I really think they have no intention of doing so.  Can Brunswick help us with this?  By the way, I looked at the ball again a few days ago and there is a black gooey material oozing out from between the coverstock and the filler in the balance hole I drilled.  My e-mail address and phone number (home) are below.  Thanks for your help.

 

JOE FALCO

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Re: Twisted Fury Warranty Issue
« Reply #61 on: April 22, 2009, 10:26:07 AM »
I've seen the RATTLER in action .. looks to be a good ball!
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Hit them light and watch them fight
      J O E - F A L C O
RIP Thongprincess/Sawbones!

JohnP

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Re: Twisted Fury Warranty Issue
« Reply #62 on: May 02, 2009, 10:38:46 AM »
I haven't seen the customer yet, just sent him an e-mail asking if the ball has arrived yet.  Also wanted to let you know I'll continue to update you.  --  JohnP

JohnP

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Re: Twisted Fury Warranty Issue
« Reply #63 on: May 03, 2009, 09:45:03 PM »
I got an e-mail response from the customer.  The Rattler has not been received yet.  --  JohnP

JohnP

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Re: Twisted Fury Warranty Issue
« Reply #64 on: May 04, 2009, 09:57:54 AM »
I got a response from the customer -- the Rattler has not been received yet.  --  JohnP

JOE FALCO

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Re: Twisted Fury Warranty Issue
« Reply #65 on: May 04, 2009, 10:04:06 AM »
From Apr 14 to May 4 .. 20 days .. if you were sending a payment to a Credit Card company and it took that long it would be considered DELINQUENT (and that's NOT GOING through UPS or FEDEX)!
--------------------
Hit them light and watch them fight
      J O E - F A L C O

RIP Thong Princess
RIP Thongprincess/Sawbones!

blacknois

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Re: Twisted Fury Warranty Issue
« Reply #66 on: May 04, 2009, 12:28:08 PM »
i don't quite understand how that was trolling, but, to each his own i guess...

bassace

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Re: Twisted Fury Warranty Issue
« Reply #67 on: May 04, 2009, 02:34:28 PM »
quote:
quote:
If that's not the pot calling the kettle black, I don't know what is. Joe has never trolled this or any other forum, he's been here much longer than you and as far as I can see, you're the troll at the moment.


+1 ....  Joe is an honest respected member of this site and has never trolled and never will troll.  Bassace must be confused as he is way off base here.
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"Whenever I feel the urge to exercise I lie down until the feeling passes away."

Brick

Edited on 5/4/2009 2:12 PM


Ok..I removed my original post because I used the wrong words.  It just seems funny that he has taken such an interest in this thread when he is not involved with the transaction.

I see him blaming Brunswick for taking so long but not the online retailer who is really at fault.
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"So here's my sound advice: shut your trap, get a life, and make a quick run to the store so you can buy yourself a clue." - Uncle Crusty to Mike James  9/15/08

JohnP

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Re: Twisted Fury Warranty Issue
« Reply #68 on: May 04, 2009, 07:42:36 PM »
The customer received the Rattler today.  As I said before, I am very satisfied with the response from Brunswick.  It did seem a little long between when they agreed to replace it and when it was received, but I'm sure there's corporate protocol involved.  I do agree that bowlerstore.com is the real culprit and hope everyone will avoid doing business with them.  I'll leave the topic open and check in on it occasionally.  If it turnes into a flame contest I'll lock it.  --  JohnP

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Re: Twisted Fury Warranty Issue
« Reply #69 on: May 04, 2009, 07:58:12 PM »
Thanks again, John for keeping us updated. I hope this customer appreciates your efforts on his behalf.


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Lane Carter, Strike Zone Pro Shops - Salt Lake City, Utah
Brunswick Pro Shop Staff

www.brunswickbowling.com

The opinions expressed are solely those of the writer and not of Brunswick Corporation.

JOE FALCO

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Re: Twisted Fury Warranty Issue
« Reply #70 on: May 04, 2009, 07:59:10 PM »
Thanks guys!

Sorry BASS .. but I must tell you that if this customer was YOU and a Pro Shop owner like JohnP said it looks like the ball had a FLAW I would say the same words in your defense. I said that JohnP stating that there was "a Black robbery material in the balance hole" should have been sufficient evidence that the ball had a problem. There was a lot of time lost sending the ball back and NOW there seems to be a delay with BRUNSWICK sending the replacement ball.

I don't feel like I was jumping on BRUNSWICK and I do believe everything I said!

Maybe I'm wrong but I've heard from BR members who have made trades with other BR members and were angry because they didn't receive their goods in 10 days .. Brunswick has taking 20 days! I HONESTLY DON"T THINK THAT'S FAIR!

I'm positive Brunswick will come through .. however I DON'T CONSIDER THAT GOOD TREATMENT OF CUSTOMERS!

I also apologize for ruffling your feathers and I hope I have explained my thought process!  

--------------------
Hit them light and watch them fight
      J O E - F A L C O

RIP Thong Princess
RIP Thongprincess/Sawbones!

bassace

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Re: Twisted Fury Warranty Issue
« Reply #71 on: May 04, 2009, 08:17:25 PM »
Joe,
No problems here.
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"So here's my sound advice: shut your trap, get a life, and make a quick run to the store so you can buy yourself a clue." - Uncle Crusty to Mike James  9/15/08

JohnP

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Re: Twisted Fury Warranty Issue
« Reply #72 on: May 05, 2009, 10:44:39 AM »
NOTE:  If you check the post times you'll see that Joe didn't see my last post before writing his.  --  JohnP

JohnP

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Re: Twisted Fury Warranty Issue
« Reply #73 on: July 08, 2009, 10:22:16 AM »
One final update on this topic.  Last night I drilled the Rattler for this customer.  They have had the ball for some time but were waiting to get the $$ together to have it drilled.  Yes, I charged full price for drilling a ball that was not purchased through the shop -- $60 + tax, which includes a thumb slug and finger grips.  There has to be some penalty for purchasing over the internet, and that is a charge for drilling replacement balls.  If the ball had been purchased through the shop, the drilling would have been free.  She is very pleased with the ball, likes the reaction and did well in practice after it was drilled.  She was using it in her league, but not doing so great during the time I was still there.  I've offered to help her with her game, and I think her scores will improve.  Thanks again, Brunswick.  --  JohnP

JOE FALCO

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Re: Twisted Fury Warranty Issue
« Reply #74 on: July 08, 2009, 12:46:26 PM »
Great job John! Brunswick was kind of slow but it seems the customer was in NO HURRY! I've read where BR members complained about slow turn around time and were greatly disturbed by it .. this customer is more like what I would expect for myself .. get the job done .. time (within reason) doesn't matter! Thanks for the updates!
--------------------
Hit them light and watch them fight
      J O E - F A L C O

RIP Thong Princess
RIP Thongprincess/Sawbones!