Post by: bdomina on October 26, 2006, 08:04:40 AM
Post by: 230-n-up-or-bust on October 26, 2006, 04:17:43 PM
#2-Have you contacted the retailer where you purchased the bag?
#3-Are you aware of the warranty for this particular product?
#4-Do any of these concerns appear to be the result of neglect or misuse?
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Malaysian Chest Implosion Torture Specialist.
Post by: Mvpbowler on October 26, 2006, 04:18:42 PM
BD I am sorry to hear that you got the run a round by Columbia. I have never personally delt with them but have heard a few stories. Hope things get straightened out and you get a new bag.
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George Palumbo
Mvpbowler300@yahoo.com
Mvpbowler@aim.com
2002 True Amateur Challenge Champion
Edited on 10/26/2006 4:14 PM
Post by: JOE FALCO on October 26, 2006, 04:22:47 PM
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Hit them light and watch them fight
J O E - F A L C O
Post by: Mvpbowler on October 26, 2006, 04:25:32 PM
I guess it all boils down to how loyal do bowling ball companies want their customers to be to them?! You take care of them, they will always come back to your product!!
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George Palumbo
Mvpbowler300@yahoo.com
Mvpbowler@aim.com
2002 True Amateur Challenge Champion
Post by: Strapper_Squared on October 26, 2006, 04:36:39 PM
S^2
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-Was Chris Berman trying to grow a moustache on MNF, or was that pine tar?
Post by: J_L_B on October 26, 2006, 07:13:55 PM
In the above case, I hope this guy has learned a valuable lesson why dealing with online retailers when it comes to damaged products can and often is a pain in the a**......
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Columbia Regional Staff 04-06
2003 PBA West Region Rookie of the Year
"You don't score, until you score......"
Post by: J_L_B on October 26, 2006, 07:15:07 PM
quote:
I'm sure chris barnes doesn't have to deal with this.
Oh, and you're not Chris Barnes.....
Post by: monstercrank on October 26, 2006, 07:28:42 PM
quote:
I'm sure chris barnes doesn't have to deal with this.
Yea, I can promise you he dosent lol. But like someone said, you arent Chris Barnes, one of the top 5 bowlers on the planet....
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"I don't like country music, but I don't mean to denigrate those who do. And for the people who like country music, denigrate means 'put down'" - Bob Newhart
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If guns kill people then spoons made Rosie O'Donnell fat!
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Some people are like Slinkies....
Not really good for anything, but they still bring a smile
to your face... when you push one down a flight of stairs.
Post by: JOE FALCO on October 26, 2006, 10:08:47 PM
quote:
The stitching is coming out in places and the main zipper is broken. I had this damn thing for less than a year.
Let's say it's less then a year .. I don't know if zippers are included with Warranty .. then we have the case that MAYBE it's over a year .. would damage defined be considered NORMAL WEAR and TARE? From problem description you can't tell which ZIPPER is broken or WHAT broken defines! What does STITCHING IS COMING OUT mean .. is this normal after approximately a year?
I understand companies being asked to stand behind CRACKED BALLS .. but what sounds like normal wear on a BOWLING BAG is difficult for me to think REPLACEMENT!
Guess I'm WRONG!
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Hit them light and watch them fight
J O E - F A L C O
Post by: clintdaley on October 26, 2006, 10:21:19 PM
A little story...although not quite like yours, I had a person bring me a ball they bought online since they could get it $70 cheaper...well...after shipping, drilling, finger grips, and thumb slug, they saved a whopping $10. Within 4 weeks, the ball cracked from the pin to the finger holes...and the pin was at least 3 inches from the finger holes. He brought it to me and said what are you going to do..I said nothing, He was mad, but I explained it to him like this. I had not purchased this particular ball from my dist. My dist will ONLY return items I purchase from them. so, I could not return it....so he was forced to send it back to the online site he bought it from....had to pay $10 to ship it back, then, they shipped him another one AFTER WAITING for the to determine if he should get a new ball....3 weeks later....so, now he has $200 in this ball....and he brings it to me to drill again....and I tell him, well, I am charging you X amount to drill...he was livid....BUT, I had to use more grips, my time, and another slug, etc....if it was my fault, it would have been replaced NO QUESTIONS ASKED...but he wanted to save a few bucks...and it backfired. If he would have bought from me, he could have returned the ball, and I would have offered him ANYTHING in stock and redrilled FOR NO CHARGE.....but he chose to try to save a few bucks...
If the person you bought it from refuses to refund you/replace it for you...then you have a case and go to Columbia and tell them a dist will not honor a warranty. That is a odfferent situation and should be rectified.
Clint
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Clint Daley-Owner
Lets Go Bowling Daley
Inside Hunt Club Lanes
Salem, Ohio 44460
Track Pro Shop staff
www.trackbowling.com
www.letsgobowlingdaley.com
I NOW ACCEPT ALL CREDIT CARDS, NO MORE NEED FOR PAYPAL OR MONEY ORDERS IF WE DON'T HAVE TO....JUST PM ME TO GET MY SHOP NUMBER TO COMPLETE THE TRANSACTION!
Edited on 10/26/2006 10:21 PM
Post by: Stan on October 26, 2006, 10:24:56 PM
Your problem is not with Columbia but with the retailer you purchased the bag from. This should be a lesson learned. Buy from only reputable Pro Shops, online or off.
Post by: Hoselrockets on October 27, 2006, 09:54:38 AM
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Joe Jozwik
Midwest Account Manager
Columbia 300, Inc.
www.Columbia300.com
www.Trackbowling.com
1-800-531-5920
Post by: newguy on October 27, 2006, 01:29:18 PM
Post by: bdomina on October 27, 2006, 07:46:47 PM
Post by: bstone on October 27, 2006, 07:57:03 PM
But hopefully I've spent enough $$$ at my local pro shop to be treated as well as anyone if I have a problem with merchandise. hard to have that connection online unless you deal exclusively with 1 person...
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"The difference betwen porcupines and bowling centers is that porcupines have pricks on the outside."-unknown
Post by: CBowl on October 28, 2006, 04:02:19 PM
Stop buying online
Post by: 230-n-up-or-bust on October 28, 2006, 04:14:25 PM
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Malaysian Chest Implosion Torture Specialist.
Edited on 10/28/2006 4:07 PM
Post by: Xfest on October 28, 2006, 04:30:37 PM
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ÈĻ Arsenèl
Track Mean Machine
Lane #1 Solid Cobalt Bomb
Storm Paradigm
Lane #1 Dirty Bomb
Track Machine
Track Equation
Lanemasters The Buzz
Columbia Wicked B/R/T
Track Desert Heat
Brunswick Spiral Viz-a-Ball
Do I need anymore?
Post by: wasted talent on October 29, 2006, 01:40:43 AM
Post by: clintdaley on October 29, 2006, 05:53:42 AM
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Clint Daley-Owner
Lets Go Bowling Daley
Inside Hunt Club Lanes
Salem, Ohio 44460
Track Pro Shop staff
www.trackbowling.com
www.letsgobowlingdaley.com
I NOW ACCEPT ALL CREDIT CARDS, NO MORE NEED FOR PAYPAL OR MONEY ORDERS IF WE DON'T HAVE TO....JUST PM ME TO GET MY SHOP NUMBER TO COMPLETE THE TRANSACTION!
Post by: Tex on November 01, 2006, 06:55:40 AM
Post by: 230-n-up-or-bust on November 01, 2006, 10:02:34 AM
Tex, no matter how much evidence to the contrary you(or anyone else for that matter) provide, Columbia 300's customer service is terrible.
(sarcasm off)
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Save this site's bandwidth. Don't write a novel. Please keep your signature to a minimum.
Edited on 11/1/2006 2:04 PM
Post by: jls on November 01, 2006, 02:42:22 PM
now for the zillion time, so sad too bad about your bag.
follow THE RULES like the rest of us, and you would or will get a replacement.
choose to be yourself, and you will get nothing, throwing the bag in the garbage!!!!! sharp real sharp.
what's next, going to cut your nose off despite your face???
when you were young and did not get you way, did you take your ball and go home?
grow up, stop bashing a good company, and just for the record sir!!!!!!!!!!
just about all bags are made in or near china, for just about all the companies. so when you say columbia's bags suck, how can that be?? when the same underpaid little chinese person probably makes them as well as storm, as well as kr etc etc.
or did you think that these bags are made here??????
i hope not.
rules are not made to like, they are made to follow!!!!!
why don't you try it, the rest of us do!!!!!!!!!!!!!!!!
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jls31316
Post by: Big Columbia on November 01, 2006, 03:03:57 PM
Post by: jls on November 04, 2006, 07:37:02 AM
therefore how is it possible that one companies bags can be better then another's???
now as far as columbia's warranty's. we have never had a problem getting anything from columbia warrantied.
of course we do have to follow their procedure. just like with all the other companies.
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jls31316
Post by: Stan on November 04, 2006, 07:48:00 AM
Like the rest of us, follow the rules and you would have already had a replacement. Do not follow the rules and you are left complaining.
I guess all you want to do is complain and not replace the bag.
Bottom line, you like to whine with no real substance to back you up.
Post by: justdale on November 04, 2006, 07:52:21 AM
That's one reason for not shopping for your bowling equipment on line
Post by: Big Columbia on November 04, 2006, 08:17:32 AM
Post by: Big Columbia on November 04, 2006, 06:43:42 PM
Post by: newguy on November 04, 2006, 10:28:12 PM
Sometimes we get a defect from the factory. We replace it through the channel it was purchased, plan and simple.
Post by: cficare068 on November 05, 2006, 05:08:39 AM
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Proud member of the Track Legion
Join the Revolution. Check em out at http://www.trackbowling.com
Post by: CBowl on November 05, 2006, 07:59:04 PM
Post by: Traumabill on November 06, 2006, 06:56:42 AM
Post by: Brodieman on November 06, 2006, 07:12:10 AM
I received it as a gift which was purchased from an online retailer and they went under. Columbia confirmed this and said they would honor the warranty. Well after receiving an RMA to return it to them its been nothing but a hassle since that time. First its oh yeah its going to be out with in a week when we receive our shipment. A freaking month goes by. I e-mail the customer service rep, no reply. I e-mail a second time, no reply. The third time I was less than shall we say cordial and I finally got an answer, though more like a put off. The excuse they give me is that its back ordered blah blah blah we have so many orders. I told them a comparable replacement is fine...hell even if its cheaper...i guess i have to e-mail 2 more times because once again and 4 months later im without a bag.
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Frodo Baggins has failed...George Bush has the ring...
Edited on 11/6/2006 2:55 PM
Post by: big_bg on November 07, 2006, 03:53:07 PM
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www.bowlingballexchange.com