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Author Topic: Hammer a great expeirance and Great Customer service.  (Read 4517 times)

wholagan

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Hammer a great expeirance and Great Customer service.
« on: March 15, 2005, 12:01:39 AM »
I have a Hammer 4 ball roller bag (the old one)  The bottom of the TOP bag could not fit in the slot anymore.  The plastic piece broke. I emailed hammer on Thursday and on Friday a gentleman named Brian called me from the PBA tournament in indy.  (I told him that this could wait until he get's done) I swear to you he told me that this was not a bother and he was more then happy to help.  The bad news was that my bag is not made by Hammer anymore.  Here is what he did he informed me to send the Top bag to HAMMER ATTEN Brian and he will send out a new 4 ball inline bag.  Thank you Brian and Hammer very MUCH..
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Strokewiththelefthand

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Re: Hammer a great expeirance and Great Customer service.
« Reply #1 on: March 15, 2005, 08:03:55 AM »
WOW!!! the only thing i got for my sling blade troubles was to buy the line of ebonite polishes. Consider yourself lucky man. That's great!
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But the LORD is the true God, he is the living God, and an everlasting king: at his wrath the earth shall tremble, and the nations shall not be able to abide his indignation. Jeremiah 10:10
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KDawg77

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Re: Hammer a great expeirance and Great Customer service.
« Reply #2 on: March 15, 2005, 08:26:13 AM »
wholagan,

That was probably Brian Graham if he was at a tournament. He's a great guy. I met him at the Masters.

I had Ebonite do the same thing with a 2 ball roller. I explained that I did not have a receipt since it was a Christmas present from another state and what the problem was. Within the hour, Brian Bertsch had the new replacement and it arrived in four days.

James: I don't know what problems you had with your Sling Blade, but they've handled bag issues extremely well.

Edited on 3/15/2005 9:23 AM

Edited on 3/15/2005 9:24 AM

Edited on 3/15/2005 9:24 AM
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wholagan

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Re: Hammer a great expeirance and Great Customer service.
« Reply #3 on: March 15, 2005, 08:32:54 AM »
Yes it was Brain Graham he is a great GUY.
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HammerHombre

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Re: Hammer a great expeirance and Great Customer service.
« Reply #4 on: March 21, 2005, 07:49:08 AM »
BG is definately the man.  He has things going in the right direction at Hammer.  He is a very accomplished bowler who has been in the industry all his life.  Knowing what the company needs, and being persistent enough to get it, Graham is rockin' at Hammer.  If anyone out there hasn't tried a ball lately, you definately need to talk to someone who knows about the equipment.  You could even email Brian and he'd help you, but try the stuff and you will LOVE it!!  The entire Ebonite International corporation is a 100% class act!
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Chris Heringer
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hookem

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Re: Hammer a great expeirance and Great Customer service.
« Reply #5 on: March 21, 2005, 09:12:11 AM »
Brian Graham is great.  I e-mailed about a drilling for the Real Deal and within a couple of hours I received a reply.  Great customer service and knowledge.
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VBP-Dustin

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Re: Hammer a great expeirance and Great Customer service.
« Reply #6 on: March 21, 2005, 09:19:57 AM »
they sure are nice considering their products have the worst sales of any major company at this time i would do anything to please what customers i had left
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brunswick  absolute inferno   209.95
brunswick white viz a ball    109.95
brunswick staff shirt         35.95
brunswick towel               10.95
being apart of the NATION     PRICELESS
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KDawg77

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Re: Hammer a great expeirance and Great Customer service.
« Reply #7 on: March 21, 2005, 10:08:41 AM »
and BrunsTroll, I mean Dustin, you would know they're last because?????


Edited on 3/21/2005 1:02 PM
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wholagan

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Re: Hammer a great expeirance and Great Customer service.
« Reply #8 on: March 21, 2005, 10:28:24 AM »
Considering that they're topics on Brunswick lack of customer service in this forum.  I would take you balls and GO HOME.  :-) honestly if he was a Brunswick REP I would have said the same.  It was just nice to see a company take care of a league bowler.
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wholagan

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Re: Hammer a great expeirance and Great Customer service.
« Reply #9 on: March 21, 2005, 10:31:19 AM »
BTW you paid 209.95 absolute inferno.  Who did you get that from because I wont buy from him.  My local pro shop has it for 165.99
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VBP-Dustin

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Re: Hammer a great expeirance and Great Customer service.
« Reply #10 on: March 21, 2005, 11:07:41 AM »
i would like to take time and explain  i personally like some of the hammer and ebonite stuff i tested the v2 storng r   april of last year and seemd to like the ball but i needs things with more of an arc even rool with they do not which is why i like brunswick  but i know i have heard from alot of pro shops that sales are down    and no i didnt pay that much for a absolute inferno it was free   i was going on suggested retail with is actually more than that
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brunswick  absolute inferno   209.95
brunswick white viz a ball    109.95
brunswick staff shirt         35.95
brunswick towel               10.95
being apart of the NATION     PRICELESS
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anotherwindup

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Re: Hammer a great expeirance and Great Customer service.
« Reply #11 on: March 21, 2005, 01:12:51 PM »
quote:
i would like to take time and explain  i personally like some of the hammer and ebonite stuff i tested the v2 storng r   april of last year and seemd to like the ball but i needs things with more of an arc even rool with they do not which is why i like brunswick  but i know i have heard from alot of pro shops that sales are down    and no i didnt pay that much for a absolute inferno it was free   i was going on suggested retail with is actually more than that
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brunswick  absolute inferno   209.95
brunswick white viz a ball    109.95
brunswick staff shirt         35.95
brunswick towel               10.95
being apart of the NATION     PRICELESS



Wow, based on this statement, I bet Brunswick is just thrilled to have you representing them!!  
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Jason Jenkins
Hammer Pride Staff Member
"Nothing HITS like a Hammer"
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KDawg77

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Re: Hammer a great expeirance and Great Customer service.
« Reply #12 on: March 21, 2005, 01:20:59 PM »
Yeah, funny that he allegedly threw Hammer and Ebonite at a Demo Day and said it was too skid-flip. Then he references a V2 Strong/R which arcs, yet he throws an Absolute Inferno which has numbers like the Regular Diesels and the Real Deal. Also, how many pro shops has he polled?
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azguy

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Re: Hammer a great expeirance and Great Customer service.
« Reply #13 on: March 21, 2005, 01:27:34 PM »
I will throw my 2 cents in. I have emailed Hammer on several questions. Always answered by Brian and with a "real" answer, not just a company promo thing. I Thank Brian and will always think he is a top notch guy. Not that my opinion  means much, but he is one of the best.

my 2 cents are up.
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AZ Guy aka: R & L Bowlers Pro
rlbowlerspro@cox.net
www.rlbowlerspro.com

Sleep is over rated.
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VBP-Dustin

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Re: Hammer a great expeirance and Great Customer service.
« Reply #14 on: March 21, 2005, 01:30:16 PM »
i know the vs strong r   arc im well aware of that and its good to have a well balanced aresnal  i dont know if you know this but you can drill bowling balls different ways that change the reaction.    i throw brunswick becuase they have charateristics that even the ball out and start earlier than most   when i bowled college i threw all ebonite and i didnt like many balls besides the v2 and the panterna  thats what i used   best balls     from the reviews of the hammer stuff the blade series is the best way to go.  i know many pro shops who hardly carry any of that stuff becuase people dont want it     if you notice the tour this year you will see a trend of stuff being used   but you guys are hosue hacks that averge 210 at your place and think your great  well congrats to you    i know brunswick fits my game so thats what i use and skid flip on most balls dont    not to say i might not have one or two but sometimes the oil does carry down and you need something that flips
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brunswick  absolute inferno   209.95
brunswick white viz a ball    109.95
brunswick staff shirt         35.95
brunswick towel               10.95
being apart of the NATION     PRICELESS
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