BallReviews

Equipment Boards => Lane Masters => Topic started by: JOE FALCO on March 02, 2007, 11:23:33 AM

Title: THERESA - Thank YOU!
Post by: JOE FALCO on March 02, 2007, 11:23:33 AM

I have a two bowling ball roller bag made by Lane Master! About a month ago when packing up from bowling to go home I found one of the wheels just rolled right off the bag. Appears I lost the CAP that held the wheel onto the axle.

Contacted THREASA in the CONTACT AREA at Lane Master and within a week she had the part delivered to my house .. FREE OF CHARGE!

I am very grateful for the excellent service .. there were no question as to HOW IT HAPPENED or HOW LONG DO YOU OWN THE BAG .. just give me your address and we'll get it out to you!

Thanks/Thanks/Thanks!
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Hit them light and watch them fight
      J O E - F A L C O

Edited on 3/2/2007 8:33 PM

Title: Re: THERESA - Thank YOU!
Post by: WSUstroker on March 02, 2007, 07:44:37 PM

Joe, good to hear about your bag.  While limited, each time I have contacted someone at Lanemasters I have been treated very well, they are a solid company with a great support staff.
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Dan Chambers
www.absolutebowling.com

Title: Re: THERESA - Thank YOU!
Post by: scotts33 on March 02, 2007, 08:13:02 PM

Again small companies like LM/L, RG and Visionary lead the way in customer service.  You can't go wrong.
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Scott

Title: Re: THERESA - Thank YOU!
Post by: Laybzz74 on March 02, 2007, 08:21:14 PM

Told ya, Joe !!!
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**** Official "L/LM" ball "junkie" ****
 Man, I LOVE this game; I love it even more now that I'm using LEGENDS/Lane Masters equipment !!!
 "Master the Lanes with Legendary hitting power" !!!

Robb in O'Fallon, IL 62269 (near Scott AFB)
LAYBZZ74@AOL.COM (Email and PayPal addy)

Title: Re: THERESA - Thank YOU!
Post by: C-G ProShop-Carl on March 03, 2007, 12:35:51 AM

Some companies set distance between themselves and others by doing things like this.

Those company reps reading....these things go a VERY long way!


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Carl Hurd
C-G Pro Shop (owner/operator)
Youngstown Ohio


Tag Team Member #1

TAG TEAM COACHING!!!!!!/Co-Founder

Title: Re: THERESA - Thank YOU!
Post by: lsf_21 on March 03, 2007, 12:45:50 PM

yea there customer service is good. just wish my shirts would come in i was told that they were on a 3-4 week backorder... well that was january 12th and now march 3rd no shirt and they are still on backorder
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legends/lane masters.....what more do you need?