Author Topic: Dynothane customer service- poor (Read 5756 times)

Raven829 · « **on:** December 28, 2006, 06:29:39 AM »

Let me start off by saying that once I have actually had contact with people at D/T, they have been very cordial to me. I appreciate that.

Late last summer I sent an email to D/T about the Tour Ultra shoes. I understand that they were having forwarding issues with email, but supposedly all emails were responded to eventually. Mine was not.

A few weeks ago a member here put me in direct contact with Billy Yinger. I contacted Mr. Yinger about acquiring a large pair of Tour Ultras. Mr. Yinger then gave me a number to contact Dale Garber in customer service. I was told to ask Dale if they had the shoes in stock, and if they did they would sell them directly to me. I left a message for Mr. Garner which was not returned. I called back 2 days later and Mr. Garner answered the phone.

I proceeded to purchase a pair of size 14 Tour Ultras directly from him. I was told they were in stock, which I believe is true. I gave him my CC information over the phone, and then waited. This was approximately 2 weeks ago.

Last Wednesday came, and I had yet to receive my shoes. I called customer service to inquire about them. I talked to a lady, can't recall her name. She looked into my order and said that it hadn't shipped yet and didn't know why. She then told me that she would personally take care of the order and that it "should" ship the next day, which would have been 12/21.

11/27 comes and I still have no shoes. I called customer service again and spoke to a woman named Gina. She told me that my shoes still had yet to ship. This is supposedly due to a change in some sort of system. She then put Mr. Garner on the phone to talk with me. He told me that he was going to look into the problem and get back with me right away. He took down my cell number and I expected to hear from him within a couple hours at the most.

It is now the next day, and Mr. Garner or anyone else from Dynothane has failed to contact me regarding my order. It has been 2 weeks since I placed my order, and quite frankly I am sick of excuses. I'm a pretty patient man when it comes to things like this, but I don't appreciate being lied to. I also know it is the holiday season and they are certainly busy. However, that should not mean that my business and money takes a back seat to other larger orders from distributors like I was told. It is 1 pair of shoes. It cannot possibly be that difficult to box them up and have UPS pick up the order.

This rant will probably not do any good in expediting my order, but I needed to get this off my chest. Thanks to those of you that took the time to read my rant.

Don
--------------------
"On-base percentage is great if you can score runs and do something with that on-base percentage. Clogging up the bases isn't that great to me. The problem we have to address more than anything is the home run problem."
~Dusty Baker being a total fool

The Hunkster · « **Reply #16 on:** December 28, 2006, 05:25:47 PM »

Switch to Lane #1 No Problems with them.

jls · « **Reply #17 on:** December 28, 2006, 05:30:26 PM »

sixcracker, just recently i was able to find a pair of size 14, dexter sst 6,
for a customer. they are not being made anymore. i contacted many dist. before finding one that had a size 14 left in stock. that was cal's.

i probably spent at least an hour or more trying to find these shoes for the customer. and when i did, we made about $10.00 on the sale.

the point you ask?

it wasn't about money, it was about helping a customer find a pair of shoes. and since cal's is not our regular dist. and since they are on the west coast, we had more freight involved with this order.

as i said before, we stock several shoes in size 14 and 15. and we sell many of them, especially at this time of year. so saying that this customer needed a size 14, and no pro shops have them, does not fly. we stock them and if we don't, we will call dist. to see if we can find them.

now raven, i am sorry you have not received your order. and i hope you get it resolved real soon. but dyno thane should have told you to call one of their dist., and have them place the order. that's the correct way to do it.

what they have done here is shown pro shops that they want to play both ends against the middle.

now again, nothing against you, you did nothing wrong. but try to understand
it from the pro shop's point of view. when a company sells out the back door,
how can a pro shop or any business trust them!!!!!!!!!!!!!!!!

i am sure in your line of work, if this happened, you would see my point.

--------------------
jls31316

Edited on 12/28/2006 6:31 PM

jls · « **Reply #18 on:** December 28, 2006, 05:41:55 PM »

quote:
quote:
SIR, if dyno thane wants to play both ends against the middle, good for them.

when dist. and pro shops find out about it, they then can choose if they want to deal with that type of company.

Did you not read a thing that he just wrote?

He needs to order a size that is custom made. I.E. a size that would not make good fiscal sense for a distributor to stock. There's a good chance it would actually cost more money for everyone involved to make that size available in the mainstream consumer pipeline due to the cost of inventory & the added administrative costs.

But then again, why should you care jls? You don't even have a profile filled out so who gives a flying one.

sir a size 14 that is in stock, is not a custom made shoe. it's allready made, it was not custom fitted to him like a pair of "custom made linds"
he simply needed a size 14. and that could have been handled by any real pro shop or online dealer!!!

we do it many times during the season.
what dyno thane did was wrong, helping the customer is ok. they should have simply said contact one of our dist. but they did not.
and that sir, is a company that one can not trust!!!!!!!!!!!!!!!

and while all of this was going on, my girl just sold a pair of tour ultra's
size 11 in white and silver. and she asked me if she should re order them for stock.
you don't want to hear my answer!!!!!!!!!!!!!!
--------------------
jls31316

Edited on 12/28/2006 6:42 PM

SpareK · « **Reply #19 on:** December 28, 2006, 05:58:27 PM »

Raven,,why put up with that poor service? I'd cancel the oredr and pay a little more for some one else's shoes. As a consumer that is the only way to display your dissatisfaction with their poor service. Of course that just my opinion.

A>A

Raven829 · « **Reply #20 on:** December 28, 2006, 07:38:57 PM »

quote:
Raven,,why put up with that poor service? I'd cancel the oredr and pay a little more for some one else's shoes. As a consumer that is the only way to display your dissatisfaction with their poor service. Of course that just my opinion.

A>A

It's basically because I've heard nothing bad about the Tour Ultras and wanted to give them a try. I have a pair of SST 6's that are O.K., but breaking in their soles and heels is a royal pain for me. Believe me, if I knew I would get the runaround like this I would have tried either Linds or Etonics. I figure that I've invested this much time now, I might as well see it out to the end. Unless that end is more than a couple more weeks away.

Don
--------------------
"On-base percentage is great if you can score runs and do something with that on-base percentage. Clogging up the bases isn't that great to me. The problem we have to address more than anything is the home run problem."
~Dusty Baker being a total fool

golfnutFL · « **Reply #21 on:** December 28, 2006, 08:53:04 PM »

You will love them if you can ever get them. They are GREAT, the MOST comfortable bowling shoes I've ever worn.

quote:
quote:
Raven,,why put up with that poor service? I'd cancel the oredr and pay a little more for some one else's shoes. As a consumer that is the only way to display your dissatisfaction with their poor service. Of course that just my opinion.

A>A

It's basically because I've heard nothing bad about the Tour Ultras and wanted to give them a try. I have a pair of SST 6's that are O.K., but breaking in their soles and heels is a royal pain for me. Believe me, if I knew I would get the runaround like this I would have tried either Linds or Etonics. I figure that I've invested this much time now, I might as well see it out to the end. Unless that end is more than a couple more weeks away.

Don
--------------------
"On-base percentage is great if you can score runs and do something with that on-base percentage. Clogging up the bases isn't that great to me. The problem we have to address more than anything is the home run problem."
~Dusty Baker being a total fool

--------------------
Don't argue with an idiot; people watching may not be able to tell the difference.

golfnutFL · « **Reply #22 on:** December 28, 2006, 09:03:40 PM »

JLS.....do (did) you stock a size 14 Tour Ultra? I seriously doubt it. Have you ever tried to get that EXACT model from one of your distributors in that EXACT size? Who gives a crap if you stock 14's and 15's from other manufacturers? If the customer wants size 14 TU's and no distributor has them why wouldn't you steer them directly to the manufacturer? You have this vendetta against any manufacturer selling directly to the consumer....however in this unique size/brand configuration that MAY be the best way to service your customers.

You are refusing to accept the current (and future) market reality. I hope that you can stay in business with your philosophies, as outdated as they may be.

So don't sell any DT products, your customers that want them will get them elsewhere and you'll lose more money.

quote:
quote:
quote:
SIR, if dyno thane wants to play both ends against the middle, good for them.

when dist. and pro shops find out about it, they then can choose if they want to deal with that type of company.

Did you not read a thing that he just wrote?

He needs to order a size that is custom made. I.E. a size that would not make good fiscal sense for a distributor to stock. There's a good chance it would actually cost more money for everyone involved to make that size available in the mainstream consumer pipeline due to the cost of inventory & the added administrative costs.

But then again, why should you care jls? You don't even have a profile filled out so who gives a flying one.

sir a size 14 that is in stock, is not a custom made shoe. it's already made, it was not custom fitted to him like a pair of "custom made linds"
he simply needed a size 14. and that could have been handled by any real pro shop or online dealer!!!

we do it many times during the season.
what dyno thane did was wrong, helping the customer is ok. they should have simply said contact one of our dist. but they did not.
and that sir, is a company that one can not trust!!!!!!!!!!!!!!!

and while all of this was going on, my girl just sold a pair of tour ultra's
size 11 in white and silver. and she asked me if she should re order them for stock.
you don't want to hear my answer!!!!!!!!!!!!!!
--------------------
jls31316

Edited on 12/28/2006 6:42 PM

--------------------
Don't argue with an idiot; people watching may not be able to tell the difference.

inslyx · « **Reply #23 on:** December 28, 2006, 09:08:30 PM »

quote:
sixcracker, just recently i was able to find a pair of size 14, dexter sst 6,
for a customer. they are not being made anymore. i contacted many dist. before finding one that had a size 14 left in stock. that was cal's.

i probably spent at least an hour or more trying to find these shoes for the customer. and when i did, we made about $10.00 on the sale.

the point you ask? it wasn't about money, it was about helping a customer find a pair of shoes. and since cal's is not our regular dist. and since they are on the west coast, we had more freight involved with this order.

as i said before, we stock several shoes in size 14 and 15. and we sell many of them, especially at this time of year. so saying that this customer needed a size 14, and no pro shops have them, does not fly. we stock them and if we don't, we will call dist. to see if we can find them.

now raven, i am sorry you have not received your order. and i hope you get it resolved real soon. but dyno thane should have told you to call one of their dist., and have them place the order. that's the correct way to do it.

what they have done here is shown pro shops that they want to play both ends against the middle.

now again, nothing against you, you did nothing wrong. but try to understand
it from the pro shop's point of view. when a company sells out the back door,
how can a pro shop or any business trust them!!!!!!!!!!!!!!!!

i am sure in your line of work, if this happened, you would see my point.

--------------------
jls31316

Edited on 12/28/2006 6:31 PM

With that attitude, I'm not surprised at all you're so worried about your business, as it doesn't seem like it's being ran very well anyways.

302efi · « **Reply #24 on:** December 28, 2006, 09:30:54 PM »

Well if you go by jls31316's track record, heres what his shop is not selling (lol):

- Ebonite
- Hammer (since Ebonite makes it, I assume)
- Dynothane Shoes
- Dynothane Balls (since the shoe problem)

Since the head of Track is also the head of Dynothane, you might as well not stock Track either !

...and since Columbia makes Dynothane's balls, why stock Columbia ?!

...Now that Columbia makes Lane #1's gear and Storm's low-end pieces, don't stock them either !

...Don't forget about Circle's Shoes and balls, can't stock them either cause Columbia makes them !

When it's all said and done, damn you sure do have a well stocked proshop !

ROFL @ You !

Shop smarter & cheaper, buy directly from the manufacturer and online!

Erase the middle man !
--------------------
Roto-Grip & Lane #1

When faced with a difficult situation, Jesus asks himself, "What would Chuck Norris do?"

Robo-Arm bowlers SUCK...

Edited on 12/28/2006 10:31 PM

stormerjip · « **Reply #25 on:** December 28, 2006, 10:46:32 PM »

Sizes: Men's 6 -12, 13

jls where on here does it say that they produce in sz 14 and here he states Mr. Yinger has the larger sizes specially made for professionals which would be anything over the sz 13 that is produced
--------------------
show no mercy, kill the wounded, eat the dead

regional PBA member since 05

shelley · « **Reply #26 on:** December 28, 2006, 10:52:52 PM »

My question is this: If you're worried about the pro shop (and distributor) losing the sale because the company has cut them out of the loop, how many sales has the pro shop lost already simply by saying "those shoes aren't available"?

"Oh, a good pro shop will go that extra mile to make the sale". You're probably right. I would hope you're right. But should a customer be at the whim of a lazy pro shop operator? Should a customer be satisfied with "I can't get that for you"?

I agree that cutting the pro shop out by selling directly to the customer is bad for pro shops, and I can't argue that pro shops are not critical to the sport. But a lazy pro shop doesn't deserve the business, and if the company can serve the company when he can't be helped locally, what's the problem?

SH

jls · « **Reply #27 on:** December 29, 2006, 08:04:54 AM »

RAVEN, the point of your post was to show everyone that YOU got poor service from dyno thane. it's ok, when YOU get poor service for you to write a post about it. or did you forget that.

but when someone else feels that they have been taken by dyno thane, were no good!!!!!!!!!!!!!!! if it happens to you or one of your friends on this site, it's ok for you to bash dyno thane?

but a pro shop that may stock 10-15 pairs of their shoes at $1875.00, we can't complain when we find out that they are selling out the back door to every tom dick and harry with a credit card!!!!!!!!!!!!!!!!

not to forget the balls from them that we may stock!!!!!!

you wrote this post so we would all see what dyno did to poor little you.
but when i a pro shop respond and say, sorry this happened to you and hope you get it resolved, however dyno should not have sold you these shoes in the first place>>>>>>>>>>>>> i am bad guy.

by doing this dyno has shown that they are a back door company. their are hurting their dist. >>>> and pro shops.

do you really believe that you are the only one in the whole world that bought something from dyno thane?

are you for real?

if they sold it to you, that tells me that they are probably doing it for many other people. and as a pro shop, i don't like it. it's not right.

and i will let as many pro shops know about it. and then they can choose for themselves if they wish to sell dyno products!!!!!!!!!!!!!!!

the owner of my dist. was concerned. he wrote me about it.

as i said before, if it happens to you, it's a big deal, but if a pro shop or dist. don't feel that this is right. were the bad guys?

?

now we have been doing this for over 30 years, so please don't worry about us.
worry about getting your money back or your shoes!!!!!!!

you remind me of the guy that does not feel he should have to wait in line at the bank, grocery store or starbucks. and you probably want you own lane on the expressway. poor baby when it's you, and screw anyone else if it's them.

you know what that makes you?

?

dnyo should have referred you to one of their LOYAL dist. who in turn would have referred you to a pro shop in your area. these shoes are not custom made.
there are just sizes that dyno orders for some of their staffers with big feet.
would not look good to have your staffers wearing sst's

and now that they probably have new models coming, they wanted to get rid of these. no problem with that!!!!!!!!!!!! but they should have done the right thing and refer you to a dist,

last month a customer called Cal's about the dark thunder pearl. Cal's would not sell it to them. the customer asked me about it. and since i did not deal with cal's, i went online and found someone who had the balls>> buddies pro shop, i believe. and referred the customer to them.

the point, Cal's honor the pro shops>>>> when i did not have it, i went and found someone who did and referred the customer to them>>> buddies pro shop.

customer was happy>>>> did i make the sale??? no, buddies pro shop did. was my customer happy? yes, gee maybe that's why we have been in business for over 30 years!!!!!!!!!!!!!!!!!!!!!

you write a post so all can see that you< poor baby got taken!!!! that's ok,
but if a small pro shop feels that we got taken>>>> were no good.

you give new meaning to the word!!!!!!!!!!!!!!!!!
--------------------
jls31316

jls · « **Reply #28 on:** December 29, 2006, 08:18:04 AM »

typical chad. it's ok if you get taken, but if a pro shop feels taken and stands up for his rights, were no good>>>>

chad you also give new meaning to the word.

and you buddy tiger has till 5pm to announce if he is playing next week. you know the 2007 season, you know the one he said he needed rest for, before going to china and japan.

wild guess, he won't be there next week....

actually, this time >>> don't blame him.
--------------------
jls31316

scotts33 · « **Reply #29 on:** December 29, 2006, 08:31:53 AM »

I don't take many seriously that won't take the time to fill out their profile.

--------------------
Scott

Jorge300 · « **Reply #30 on:** December 29, 2006, 08:35:30 AM »

JLS.....HEY JLS..... YOOHOO JLS......

I was hoping that might snap you back into reality. This is a one off product, not sold to distributors. No distributor would carry it and no distributor would even know it's made. As far as they know, Tour Ultras are only made to size 13. So all your calling would have done no good. Other brands do make more then a handful of larger sizes. They are larger companies and can afford to spend capital on items that are not as popular. So in the case of the Dexter's, the distributor had a pair or would have been able to get a pair, not the case with the TU's.

Now, based on your other posts in other threads, I find it highly unlikely that you even own or run a proshop. I maybe wrong, but I doubt it. You just like to stir up trouble. You and LuckyLefty are just two peas in a pod. DO you also think people are conspiring against you, and that all these posters are just the same person under different ID's? Why don't you grow up a little, well in your case a lot.

Now, back to your problem Raven. I don't have much new to add, hope it gets resolved soon. Maybe you could try giving Mr. Yinger a call again and explain to him what has been going on. Not sure he can help, but another avenue to get your complaint heard. I do think Mr. Yinger has the ear of Mr. Cardinale, which may also help expedite the process. Good Luck.
--------------------
Jorge300

"Ray, next time someone asks you if you're a god, you say YES!!"

Author Topic: Dynothane customer service- poor (Read 5756 times)

Raven829

Dynothane customer service- poor

The Hunkster

Re: Dynothane customer service- poor

jls

Re: Dynothane customer service- poor

jls

Re: Dynothane customer service- poor

SpareK

Re: Dynothane customer service- poor

Raven829

Re: Dynothane customer service- poor

golfnutFL

Re: Dynothane customer service- poor

golfnutFL

Re: Dynothane customer service- poor

inslyx

Re: Dynothane customer service- poor

302efi

Re: Dynothane customer service- poor

stormerjip

Re: Dynothane customer service- poor

shelley

Re: Dynothane customer service- poor

jls

Re: Dynothane customer service- poor

jls

Re: Dynothane customer service- poor

scotts33

Re: Dynothane customer service- poor

Jorge300

Re: Dynothane customer service- poor