I've bene using FEDEX for shipping balls for the past year or so because they're a few dollars cheaper than Big Brown and they're a day faster coast to coast and coast to mid-USA.
BUT lately balls shipped via FEDEX to me have been beaten so badly that double boxing is an ABSOLUTE NECESSITY. The outside box is unusable after arriving. Thank goodness the balls inside have not been damaged or I would have been royally PO'd.
I am reconsidering which shipper to use. Also thankfully, no one to whom I have shipped a ball has ever complained; their balls have also arrived safely and unmarked. They have yet to mention how badly the outside box was beaten up, if at all.
CG_Matters,
if the ball did not arrive unmarked and if it was NIB, I think you should pursue a claim.
--------------------
"None are so blind as those who will not see."