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Author Topic: Not fair to bowlers!  (Read 9386 times)

JOE FALCO

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Not fair to bowlers!
« on: March 30, 2008, 05:02:42 AM »
quote:
Since we don't deal with these sites we can't control what they do or what you get. So here's the unfortunate catch...if you have problems with what you bought, please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from.  As the old saying goes, "buyer beware!"




Don't think this is fair ..Your bowling balls are not SMALL TICKET items .. when a bowling ball cost in the neighborhood of $200 and I am the original buyer .. I expect the manufacturer to stand behind problems (like cracking) no matter where I bought the ball! When you as a manufacturer are seeking assistance in creating your bowling balls (workers/equipment/quarters/etc.) you seek not only the best but the best price .. why then should you expect less from your customers!

With the statement you've made I will STAY AWAY from MoRich balls and hope my fellow bowlers do the same!

NOTE: Currently I own:LevRg;OnSlaugth;Solid LevRg
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Hit them light and watch them fight
      J O E - F A L C O
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mrbowlingnut

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Re: Not fair to bowlers!
« Reply #16 on: March 30, 2008, 04:32:29 PM »
You already are buying a mexican made product, i have a feeling these are blems and oddities. I know they will stand behind anything i buy locally, but what you fail to realize Joe is Morich dumps defects and some sites get ahold of these and sell these for dirt. Therefore they are talking about balls that were never firsts in the first place.

Most ball companies do this all the time with blems and overstocks nothing wrong with it as long as you know the ball might and i state might be alittle different.
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JOE FALCO

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Re: Not fair to bowlers!
« Reply #17 on: March 30, 2008, 04:45:45 PM »
quote:
You already are buying a mexican made product, i have a feeling these are blems and oddities. I know they will stand behind anything i buy locally, but what you fail to realize Joe is Morich dumps defects and some sites get ahold of these and sell these for dirt. Therefore they are talking about balls that were never firsts in the first place.

Most ball companies do this all the time with blems and overstocks nothing wrong with it as long as you know the ball might and i state might be alittle different.

If MoRich is identifing these balls as DEFECTS and releasing them for sale without placing a SPECIAL MARKING on the ball they ARE AGAIN SCREWING THE BOWLER!

If they have a problem with MEXICO I don't think the BUYER should suffer! Stand behind your decision and STAND BEHIND YOUR PRODUCT!
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Hit them light and watch them fight
      J O E - F A L C O
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toomanytenpins

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Re: Not fair to bowlers!
« Reply #18 on: March 30, 2008, 05:25:27 PM »
i will never ever buy another morich product,because of the dealings i had ,or lack there of in trying to get advice on a ball. That i hated then and still hate. I emailed and phoned and left messages and to this day i have never gotten any type of response. Too many ball companies around to let yourself be treated like crap by this arrogant,my balls dont stink ,manufacturer.
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my style, the art of bowling without bowling
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JOE FALCO

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Re: Not fair to bowlers!
« Reply #19 on: March 30, 2008, 05:27:42 PM »
Any of you BOWLERS have an opinion on this?

MoRich divorces themselves from end users and has the nerve to tell you where to spend your money! Don't you feel this is GOING TOO FAR? They manufacture the ball and they can push anything through and you can't go back to them when you have a problem!

Sounds like GREAT CUSTOMER SERVICE .. guess it CUTS DOWN on TRAINING of their CUSTOMER SERVICE REPS! Customer has a problem just tell the customer he's talking to the WRONG PEOPLE!
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Hit them light and watch them fight
      J O E - F A L C O
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Trubador

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Re: Not fair to bowlers!
« Reply #20 on: March 30, 2008, 07:23:03 PM »
It just isn't that complicated.  Get your ball from a Pro Shop.  Anything else you do at your own risk.  

If you want to vote with your $$$ you are free to do so.  I like Morich balls, but you can bet I won't buy one from an internet site.
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Equipment in Bag:
TZone, Fury, Awesome Revs, Twisted Fury, Fury Pearl TE

Not in Bag: Awesome Finish, Rock On!, LT48
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golfnutFL

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Re: Not fair to bowlers!
« Reply #21 on: March 30, 2008, 07:32:08 PM »
I completely disagree with you. If MoRich is allowing their balls to be distributed to online retailers, they need to stand behind their products. Otherwise they need to follow the Global900 business model. Why should it be MY risk if MoRich is ALLOWING THEIR distributors to allow sales through online merchandisers? It's BS. Stand by your products or change your distribution methods. In the last 2 years I've purchased 8 MoRich balls....in the next 2 years that number will be ZERO.

quote:
It just isn't that complicated.  Get your ball from a Pro Shop.  Anything else you do at your own risk.  

If you want to vote with your $$$ you are free to do so.  I like Morich balls, but you can bet I won't buy one from an internet site.
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Equipment in Bag:
TZone, Fury, Awesome Revs, Twisted Fury, Fury Pearl TE

Not in Bag: Awesome Finish, Rock On!, LT48

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Don't argue with an idiot; people watching may not be able to tell the difference.
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Spider Ball Bowler

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Re: Not fair to bowlers!
« Reply #22 on: March 30, 2008, 07:34:05 PM »
Are you serious?  No way!  I will never throw a MoRich ball again!  This is complete blasphemy!!

Down with MoRich, it's just not fair!

Now that I am done with my overly dramatized rant, I'll head to the pro shop, pick up a new ball, hope it cracks in half, then post about how well I was treated by MoRich, because I bought the ball from the shop, and not that Internet thing everyone keeps talking about.  (I heard you can save $10 though if you use it?)

Then I can see how many new people jump on board and say how GREAT MoRich and their customer service is.

Thanks
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2007-08 Averages:

Monday: 211
Tuesday Sweeper: 223
Friday: 228
Michigan Majors: 208

Edited on 3/30/2008 7:36 PM
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south fl bowler

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Re: Not fair to bowlers!
« Reply #23 on: March 30, 2008, 07:36:44 PM »
DON'T BUY MORICH
PROBLEM SOLVED
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CUBS WIN!!!!!!!!!
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notsohotshot

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Re: Not fair to bowlers!
« Reply #24 on: March 30, 2008, 08:25:45 PM »
LONG POST I just happen to have been on all sides of this topic except the distributors.If as a pro shop owner a customer of mine had a problem I had to go back thru my dist.to get it taken care of.I had 7 different dist. because I also had an internet store.Lots of time I couldn't find an invoice from a year or so before for when I bought the ball.If an online cust.had a problem I would try to help them get it resolved even if that meant going to the manufacturer instead of the dist.If they didn't want to help me or my customer they knew and were told that I would no longer push or carry that companies product.They helped out.Now I find myself in the position where I have to sell my stuff on this  forum because my pro shop had to close and I had already closed my on-line store,but if someone bought something from me here it is still the manufacturers responsibility to make it right for the customer no matter where he bought the ball.
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Slick300

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Re: Not fair to bowlers!
« Reply #25 on: March 30, 2008, 08:54:53 PM »
These balls that are sold by Morich to these people at a low cost are cg swing issues and color blems I believe Morich may be refering to the fact that these sellers are not informing the people what they are buying, and in some cases where they take it to drill they are unable to do it, or refuse to do it and the customer is stuck. I recently had a Cell in the pro shop bought from an internet site that had the pin right next to the cg and the mb was kicked to the right. The pro shop from where I am has dealt with alot of these balls without any issue as a matter of fact we have drilled nearly 100 Morich balls and have not have any cracking. If you get a ball with a bad cg swing call Morich I believe they will help you lay it out as long as you can provide them your pap tilt and approximate ball speed. But most importantly the lower price should send up a red flag maybe an inquiry call to the seller could avoid some of these issues so you don`t get any funny surprises.
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Ray Lathrop
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JOE FALCO

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Re: Not fair to bowlers!
« Reply #26 on: March 30, 2008, 09:22:25 PM »
SPIDER .. I hope you realize that MoRich (in some way) is allowing these on-line shops to sell these balls .. then MORICH says (bowler)you buy these at your own risk! If you see this as fair to the bowler .. I don't agree with you.

Furthermore if you take something back to your Pro Shop and he doesn't want to bother with you .. you are OUT OF BUSINESS!

I also don't know how you read into something that is NOT THERE! They say quite clearly .. DON'T BOTHER ME WITH YOUR BALL PROBLEMS!

quote:
please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from. As the old saying goes, "buyer beware!"

--------------------
Hit them light and watch them fight
      J O E - F A L C O
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JOE FALCO

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Re: Not fair to bowlers!
« Reply #27 on: March 30, 2008, 09:30:58 PM »
quote:
These balls that are sold by Morich to these people at a low cost are cg swing issues and color blems I believe Morich may be refering to the fact that these sellers are not informing the people what they are buying, and in some cases where they take it to drill they are unable to do it, or refuse to do it and the customer is stuck. I recently had a Cell in the pro shop bought from an internet site that had the pin right next to the cg and the mb was kicked to the right. The pro shop from where I am has dealt with alot of these balls without any issue as a matter of fact we have drilled nearly 100 Morich balls and have not have any cracking. If you get a ball with a bad cg swing call Morich I believe they will help you lay it out as long as you can provide them your pap tilt and approximate ball speed. But most importantly the lower price should send up a red flag maybe an inquiry call to the seller could avoid some of these issues so you don`t get any funny surprises.
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Ray Lathrop


Ray .. they don't lead you to believe that they will NOT STAND behind CERTAIN CLASSIFICATION of balls .. they tell you quite frankly that MoRich provides balls to the internet (in some way) but will not ALLOW BOWLERS CONTACT WITH MORICH ON BALLS BOUGHT FROM THESE SHOPS! There's nothing to read into it .. it's quite clear!
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Hit them light and watch them fight
      J O E - F A L C O
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JOE FALCO

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Re: Not fair to bowlers!
« Reply #28 on: March 30, 2008, 09:35:35 PM »
quote:
Take the ball back to where you bought it, and follow procedure like everyone else has to. If the company that you bought the ball through won't help you, then avoid them, not the manufacturer of the bowling balls.


I guess you are suggesting SUFFER THE LOSS .. I guess that's what you have to do if you run into what you describe with MoRich .. since they will refuse to talk to you!
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Hit them light and watch them fight
      J O E - F A L C O
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Spider Ball Bowler

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Re: Not fair to bowlers!
« Reply #29 on: March 30, 2008, 09:37:17 PM »
quote:
SPIDER .. I hope you realize that MoRich (in some way) is allowing these on-line shops to sell these balls .. then MORICH says (bowler)you buy these at your own risk! If you see this as fair to the bowler .. I don't agree with you.

Furthermore if you take something back to your Pro Shop and he doesn't want to bother with you .. you are OUT OF BUSINESS!

I also don't know how you read into something that is NOT THERE! They say quite clearly .. DON'T BOTHER ME WITH YOUR BALL PROBLEMS!

quote:
please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from. As the old saying goes, "buyer beware!"

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Hit them light and watch them fight
      J O E - F A L C O


Hey Joe,

If I had ball problems, I would not call MoRich anyways, I'd call my doctor

No but in all seriousness...I do not see a problem with it.  All there saying is stop buying online.  Just like all the other companies are essentially trying to do.

If I had an issue with any piece of equipment, my proshop WOULD take care of it (as long as I bought it there of course), so for me that is not an issue.  If that is an issue for you, I would suggest finding a new proshop.

I can only assume from your posts that you do most of your bowling ball purchases online?  Nothing wrong with that.  

I am just thinking, if you buy a MoRich ball from....bowling.com, or bowlingball.com, they would honor the warranty right?

If you buy from eBay....I would assume you would be screwed.  When I buy from eBay I go into it knowing if the ball cracks, I am screwed because I wanted to save some money.

That being said, I only buy discontinued stuff on eBay.....

Not like it matters my point is mute.

Good luck
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2007-08 Averages:

Monday: 211
Tuesday Sweeper: 223
Friday: 228
Michigan Majors: 208
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JOE FALCO

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Re: Not fair to bowlers!
« Reply #30 on: March 30, 2008, 10:04:40 PM »
You're making an assumption that I have problems with an on-line shop .. THAT IS NOT TRUE! I buy MANY balls and all are bought on-line.

I have had problems with cracked bowling balls and the manufacturer has always replaced the ball NOT ASKING where they were purchased. In some cases the ball was 2 years old!

The problem here is that MoRich is telling you before you purchase .. DON'T COME TO ME .. ONCE YOU BUY A BOWLING BALL WITH MY NAME ON IT .. IF YOU HAVE PROBLEMS THAT ARE NOT RESOLVED WITH THE SHOP YOU BOUGHT IT FROM .. TOUGH!

It's been mentioned that you follow procedures and go back to the shop you bought from .. with other companies if that situation is not satisfied to your liking .. you go to the manufacturer .. with MoRich they are telling you ahead of time .. DON'T BOTHER ME!

That my friends is UNFAIR TO BOWLERS!
--------------------
Hit them light and watch them fight
      J O E - F A L C O
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