Author Topic: Not fair to bowlers! (Read 9465 times)

JOE FALCO · « **on:** March 30, 2008, 05:02:42 AM »

quote:
Since we don't deal with these sites we can't control what they do or what you get. So here's the unfortunate catch...if you have problems with what you bought, please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from. As the old saying goes, "buyer beware!"

Don't think this is fair ..Your bowling balls are not SMALL TICKET items .. when a bowling ball cost in the neighborhood of $200 and I am the original buyer .. I expect the manufacturer to stand behind problems (like cracking) no matter where I bought the ball! When you as a manufacturer are seeking assistance in creating your bowling balls (workers/equipment/quarters/etc.) you seek not only the best but the best price .. why then should you expect less from your customers!

With the statement you've made I will STAY AWAY from MoRich balls and hope my fellow bowlers do the same!

NOTE: Currently I own:LevRg;OnSlaugth;Solid LevRg
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Hit them light and watch them fight
J O E - F A L C O

idriveahonda · « **Reply #46 on:** March 31, 2008, 12:47:18 PM »

Here, think of it like this.

Honda Motor Company sells me a 2000 Honda Civic, (me being person A).

I am on ebay, and I sell it to another person (who we will call person B).

Now if person B gets pissed of there is interior/exterior blemishes, motor problems, electrical problems...do you think Honda itself is going to take the blame for this?

The answer is no. If you purchase something from another distributor (who is not directly related to the manufacturer), and something goes wrong, you contact the person you bought it from.

Just because the manufacturer is the original producer of a product, does not mean they are liable for someone elses sellling tactics, or the buyer's ignorance.

JOE FALCO · « **Reply #47 on:** March 31, 2008, 12:50:36 PM »

If person B owned the car and it was a RECALL .. they would be covered!
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Hit them light and watch them fight
J O E - F A L C O

TheAxeEffect415 · « **Reply #48 on:** March 31, 2008, 02:04:47 PM »

I honestly don't think it's the money saving factor here more then it is the customer service aspect. I believe when you buy a ball and it cracks, or something happens to it that wasn't done by the bowler the company should stand behind it's product. Im all for buying equipment at proshop and in fact I have never bought one ball online. However MoRich needs to make it right to take care of it's customers. Columbia did it with the horrible release of the EPX and in fact IMO is what put them under. But they still took care of the bowler. We could all sit here and weigh the pro's and con's but for what its worth help a guy out and keep a customer loyal and that is how you set yourself apart from all the other ball companies and keep a loyal fan base.
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Know your worth... Expect nothing less

NicholasE · « **Reply #49 on:** March 31, 2008, 02:11:50 PM »

This subject is leading to no where, if you don't like or in this case understand the policy, then just don't do business with them. Easy as that. Everyone has their opinion on it and stand where they stand. No one is going to jump ship because of a statment.

Everyone knows how great the Morich stuff, wether its made in Mexico, USA, their kitchen, doesn't matter. How many times has anyone even complained on this site about a problem with a Morich Ball??? I think the answer looks like the shape of an egg.

I always read Morich post because I love thier stuff and have never seen anything about a bad ball. Mostly people complaining becuase the ball is not laid out correctly.

quote:
Since we don't deal with these sites we can't control what they do or what you get. So here's the unfortunate catch...if you have problems with what you bought, please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from. As the old saying goes, "buyer beware!"

This clearly states that if the buyer has a problem with a purchase from any seller that they do not deal with directly, then its the sellers responsibility to fix it. Makes very clear and resonable sense, because they do not sell it to them and don't know how they got the stuff in the first place. Yeah it has their name on it but if the place got ahold of blems somehow and sold them, Morich doesn't want a phone call saying, "I got a ball where the pin is on the other side as to the MB" because Morich doesn't just sell people garbage like that.

I have yet to see any quality problems with Morich. The only thing would be colors, but if your buying a ball becuase of coloring, you have issues anyways.

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Throwing hambones since 2005.
www.myspace.com/nestes12

BowlinStr8t · « **Reply #50 on:** March 31, 2008, 02:57:55 PM »

I don't know if anyone else has stated this b/c I didn't read everyone's post; but every manufacture of bowling balls has the same warranty/statement. All of them want the consumer to go back where they purchased it and not the company itself. That is the way it is for everything. Buy something from Lowe's and try to send it back to Maytag--not going to get anywhere. You would have to go back to Lowe's. Sorry, I don't see what the uproar is--Yes, it is in black and white; but all the manufactures do this.
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My ball won't hook--Oops, it was my spare ball....

1MechEng · « **Reply #51 on:** March 31, 2008, 03:04:07 PM »

This post is much ado about nothing.

It's a publicly posted policy. If you don't like it Joe, move on to another company. There are other options if you want MoRich and a warranty: buy locally. Support the pro shop. Buy through a reputable online shop. This is no different than any other purchase you might make.

As with anything: Caveat Emptor (Buyer Beware). If you had bought a set of golf clubs on E-bay from some random seller, would Titleist or Ping warranty the product?! I'm sure you would get the same response as you did from MoRich.

IMHO, MoRich is not screwing anybody, despite your claims to the contrary.

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======================
Dan
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Engineering * Bowling = a fun and practical application of rotational kinematics.

Bowling Nerd Herd (TM) Member

Djarum · « **Reply #52 on:** March 31, 2008, 03:52:43 PM »

This reminds me how many high-end electronics mfg got around warranty issues and such. You had to buy the product from a "certified" retailer. Usually the certified retailers price was double somewhere else. But many times, the product sold at the non-certified retailer was the same.

Dj
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The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.

Slick300 · « **Reply #53 on:** March 31, 2008, 03:57:18 PM »

Joe have you contacted Morich to clarfy this I think that would be the thing to do rather than cause a 3 or soon to be 4 page post. I have had many dealings with Morich, Mo and his sales reps and see no such problems with customer service maybe a quick call to customer service will clear this up for you or validate your point.
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Ray Lathrop

Djarum · « **Reply #54 on:** March 31, 2008, 03:57:58 PM »

quote:
Ok, as a guy that sales car parts I have the same experience with this.

Because Morich does not deal with the public, they are not responsible for anything that happens to the ball after it leaves their places if its not something with the product.

What morich wants you do to do is, when you have an issue, contact where you got it from, first. If there is something the proshop doesn't fix or if their is a defect, they can contact their warehouse or Morich if they deal directly with them.

Alot of people don't understand how things really need to work when you have a middle man (IE your local proshop and distributors.)

For instance, my company sales car parts, we are the middle men in our situation. We setup websites for people to buy parts off of, then they buy though us but we ship from other companies or warehouses. Ok, if a customer has a problem with a part or anything they HAVE to contact us first. They cannot call our distributor because they will not handle it because they didn't sell it to the customer, they sold it to our company for a price, then we marked it up and sold it to the guy or gal.

What this means is morich didn't sell it to you in the first place, in their eyes they have never dealt with you. If their is a problem with their product they expect you to contact the seller and have them to contact them because they were the ones to buy the ball in the first place, not you as the bowler.

This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it.

Morich is trying to do smart business without losing money over something that might not have been their fault in the first place. (IE bad layout and ball not working [like buzzbomb guys on here] or ball cracking because of improper bridge distance between the fingers).

Its smart business from an owners aspect. Its not saying they won't fix the problem if they feel that its their fault or something that couldn't be prevented. They are saying, don't contact them first. Go through who you bought it from and if it has to go to them let the seller contact them. I doubt anyone contacts them about blems or anything so I don't think thats the issue at hand. If they did contact them, I would tell them tuff luck my self if purchased from ebay because you never know whos trying to rip you off by saying they didn't know and want a 1st ball.

Smart business tactics and if you're not willing to follow then don't buy the product. I've been throwing morich for a while now and will continue to throw morich. They put out great balls that work and for me its worth the risk, if there was one.
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Throwing hambones since 2005.
www.myspace.com/nestes12

This only works USUALLY within the exchange period. I buy a 2500 dollar tv. It breaks after 30 days. Guess who I have to contact? The manufacturer. Thats right.

Dj
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The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.

IHFN · « **Reply #55 on:** March 31, 2008, 04:22:37 PM »

quote:
quote:
Ok, as a guy that sales car parts I have the same experience with this.

Because Morich does not deal with the public, they are not responsible for anything that happens to the ball after it leaves their places if its not something with the product.

What morich wants you do to do is, when you have an issue, contact where you got it from, first. If there is something the proshop doesn't fix or if their is a defect, they can contact their warehouse or Morich if they deal directly with them.

Alot of people don't understand how things really need to work when you have a middle man (IE your local proshop and distributors.)

For instance, my company sales car parts, we are the middle men in our situation. We setup websites for people to buy parts off of, then they buy though us but we ship from other companies or warehouses. Ok, if a customer has a problem with a part or anything they HAVE to contact us first. They cannot call our distributor because they will not handle it because they didn't sell it to the customer, they sold it to our company for a price, then we marked it up and sold it to the guy or gal.

What this means is morich didn't sell it to you in the first place, in their eyes they have never dealt with you. If their is a problem with their product they expect you to contact the seller and have them to contact them because they were the ones to buy the ball in the first place, not you as the bowler.

This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it.

Morich is trying to do smart business without losing money over something that might not have been their fault in the first place. (IE bad layout and ball not working [like buzzbomb guys on here] or ball cracking because of improper bridge distance between the fingers).

Its smart business from an owners aspect. Its not saying they won't fix the problem if they feel that its their fault or something that couldn't be prevented. They are saying, don't contact them first. Go through who you bought it from and if it has to go to them let the seller contact them. I doubt anyone contacts them about blems or anything so I don't think thats the issue at hand. If they did contact them, I would tell them tuff luck my self if purchased from ebay because you never know whos trying to rip you off by saying they didn't know and want a 1st ball.

Smart business tactics and if you're not willing to follow then don't buy the product. I've been throwing morich for a while now and will continue to throw morich. They put out great balls that work and for me its worth the risk, if there was one.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12

This only works USUALLY within the exchange period. I buy a 2500 dollar tv. It breaks after 30 days. Guess who I have to contact? The manufacturer. Thats right.

Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.

Actually, this isn't the case. I bought a TV from HHGreggs. After looking at it for 2 weeks, the picture looked like crap. Did I call Hitatchi? No, I called HHGregg. They called a repair guy to come look at it. He said he could get a replacement part or I could have HHGregg just give me a replacement. I called HHGregg, and two days later I had a new TV. Not once did I have to contact Hitatchi over the TV.

JOE FALCO · « **Reply #56 on:** March 31, 2008, 05:22:35 PM »

You guys seem to be avoiding the issue .. I have NOT had a problem with MoRich. In fact I'm very happy with the balls! HOWEVER.. I did not see the statement on their site till I made this posting.

They tell me BUYER BEWARE! What nerve. They sell products through whoever will give them the price of a ball. Then When a BOWLER tries to purchase that ball MoRich tells you BUYER BEWARE. They don't say of BLEMISHES/Bad PINS/etc! THey just say BUYER BEWARE ..what the heck are you to think of such a statement!

Someone points out that I favor AMF .. the answer to that statement is YES. If you have ever delt with AMF's customer service I don't have to explain .. If AMF made this statement on their system .. I'd be saying the same thing .. UNFAIR TO BOWLERS!

Only a fool would buy balls from them after they advertise that statement! They can at any time refer back to it and have you by the throat! Buy a ball from your local Pro Shop and have a problem (maybe the guy goes out of business) you will be STUCK!
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Hit them light and watch them fight
J O E - F A L C O

Rileybowler · « **Reply #57 on:** March 31, 2008, 05:31:05 PM »

If I buy a ball from a pro shop and have a problem I take it back to the pro shop not the manufacturer of the ball. Joe you are one of the guys that always talks about buying balls from on line sellers and that is exactly who needs to handle any problems that you have the very one who sold you the product. Personally speaking this is exactly why I do not purchase balls from online sellers. There was another case of someone bashing Brunswick for the same thing you are upset about. You need to go through the proper channels to resolve any problem that you might have, thats as simple as it gets
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Carl

Dan Belcher · « **Reply #58 on:** March 31, 2008, 05:44:21 PM »

More than likely, Morich is tired of getting BS complaints from customers who got balls from 3rd party retailers not in their distribution line.

For some reason, bowlers have an entirely different perception of how customer service should work compared to other businesses it seems. They hold everyone to a much higher standard, they go directly to the company rather than the retailer, and so forth. Morich's statement doesn't bother me -- it's just reaffirming how I already feel.

NicholasE · « **Reply #59 on:** March 31, 2008, 06:04:11 PM »

quote:
quote:
Ok, as a guy that sales car parts I have the same experience with this.

Because Morich does not deal with the public, they are not responsible for anything that happens to the ball after it leaves their places if its not something with the product.

What morich wants you do to do is, when you have an issue, contact where you got it from, first. If there is something the proshop doesn't fix or if their is a defect, they can contact their warehouse or Morich if they deal directly with them.

Alot of people don't understand how things really need to work when you have a middle man (IE your local proshop and distributors.)

For instance, my company sales car parts, we are the middle men in our situation. We setup websites for people to buy parts off of, then they buy though us but we ship from other companies or warehouses. Ok, if a customer has a problem with a part or anything they HAVE to contact us first. They cannot call our distributor because they will not handle it because they didn't sell it to the customer, they sold it to our company for a price, then we marked it up and sold it to the guy or gal.

What this means is morich didn't sell it to you in the first place, in their eyes they have never dealt with you. If their is a problem with their product they expect you to contact the seller and have them to contact them because they were the ones to buy the ball in the first place, not you as the bowler.

This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it.

Morich is trying to do smart business without losing money over something that might not have been their fault in the first place. (IE bad layout and ball not working [like buzzbomb guys on here] or ball cracking because of improper bridge distance between the fingers).

Its smart business from an owners aspect. Its not saying they won't fix the problem if they feel that its their fault or something that couldn't be prevented. They are saying, don't contact them first. Go through who you bought it from and if it has to go to them let the seller contact them. I doubt anyone contacts them about blems or anything so I don't think thats the issue at hand. If they did contact them, I would tell them tuff luck my self if purchased from ebay because you never know whos trying to rip you off by saying they didn't know and want a 1st ball.

Smart business tactics and if you're not willing to follow then don't buy the product. I've been throwing morich for a while now and will continue to throw morich. They put out great balls that work and for me its worth the risk, if there was one.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12

This only works USUALLY within the exchange period. I buy a 2500 dollar tv. It breaks after 30 days. Guess who I have to contact? The manufacturer. Thats right.

Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.

Not really, this IS HOW CAR PARTS WORK. Its my job/life, I think I would know a little bit about it, don't you?

I think a TV is in a category of its own. When something happens to a TV its not the sellers fault that the TV goes bad because they just sell it. Unlike bowling balls that stay the same until tampered with by a proshop operator, which would be like the guy that sold you the TV. You understand where I'm coming from?

If your going to compare something, at least make it something that is close in comparison.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12

THADIUS169 · « **Reply #60 on:** March 31, 2008, 09:54:51 PM »

Go to the MoRich website. They released a new statement regarding internet purchases and I feel it clears up any confusion.

Author Topic: Not fair to bowlers! (Read 9465 times)

JOE FALCO

Not fair to bowlers!

idriveahonda

Re: Not fair to bowlers!

JOE FALCO

Re: Not fair to bowlers!

TheAxeEffect415

Re: Not fair to bowlers!

NicholasE

Re: Not fair to bowlers!

BowlinStr8t

Re: Not fair to bowlers!

1MechEng

Re: Not fair to bowlers!

Djarum

Re: Not fair to bowlers!

Slick300

Re: Not fair to bowlers!

Djarum

Re: Not fair to bowlers!

IHFN

Re: Not fair to bowlers!

JOE FALCO

Re: Not fair to bowlers!

Rileybowler

Re: Not fair to bowlers!

Dan Belcher

Re: Not fair to bowlers!

NicholasE

Re: Not fair to bowlers!

THADIUS169

Re: Not fair to bowlers!