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Author Topic: MOTIV Statement: March 23  (Read 16843 times)

JustinWi

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MOTIV Statement: March 23
« on: March 23, 2016, 03:46:50 PM »
http://www.motivbowling.com/motivnation/news-events/2016-03-23/update-on-the-motiv-jackal-carnage-original-jackal-bowling-balls.html



At MOTIV, we are always focused on our customers and working hard to give bowlers the opportunity to reach their full potential on the lanes. As you are no doubt aware, the USBC made a ruling on March 15, 2016 to immediately revoke the approval previously granted to the Motiv Jackal Carnage and original Jackal balls, stating they determined the balls do not comply with current USBC specifications and requirements. We are in the process of requesting more information from the USBC and wanting to ask them many questions so that we can better understand the details behind their decision and determine the next steps to address this situation.

We sincerely apologize for the inconvenience and trouble that this situation has caused so many of you, our loyal and valued customers, and we want you to know that we are working diligently around the clock to arrive at a fair and reasonable resolution. We sincerely appreciate the huge outpouring of support for Motiv and your belief in us.

We understand that people want answers and action now, and please understand that it is our objective to get this situation addressed as soon as possible. We believe that both balls should be reinstated on the USBC Approved Ball List, and we are reaching out to the USBC to have meaningful, effective dialogue to resolve this matter together in a manner that is best for all those affected by the USBC's decision and ruling, especially you the bowlers, pro shops, bowling alleys, and enthusiasts. Therefore, we ask for your patience as we continue to work toward this goal.

Understandably, pro shops and bowlers are asking for specific answers about a ball replacement process. Please understand that we cannot provide those details yet as we hope to communicate directly with the USBC as well as finish reviewing each country's legislation and consider the proper procedure for each. Once we have further information and details, which we expect very soon, we will let everyone know and provide you with details on how to proceed.

In the meantime, please hold onto your Jackal and/or Jackal Carnage bowling ball. Do not destroy, discard, or damage the ball in any way.

Thank you very much for your support, patience, and understanding during this very difficult time.

 

chucksta29

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Re: MOTIV Statement: March 23
« Reply #31 on: March 23, 2016, 11:41:18 PM »
Woah woah calm down yes I am motiv thrower where did I state they have to replace balls I said they look guilty by saying they will replace the ball in the first place now after a week they want to fight seems suspicious to me... I don't have an out for motiv I am a motiv thrower although I don't have the jackal I have the primal rage and down all the way to the ascent so if your saying I don't belong in the topic because two balls then I guess I can't state my opinion.
And actually I was in the market for the jackals I offered the one in our  forum marketplace but was decline. Oh dam saying I have no friends sniff sniff that hurt:(


I thought this was a response to me and I was like whoa I didn't think I was insulting. Then I saw the trash posted right above me lol.  I can only imagine Motiv's decision to challenge the USBC is because of some new info they have. I don't think they would be pushing recertification without solid reason to do so. In the end I think that would be ideal, saves everyone time and aggravation and $$$.
-I'd rather you hate me for everything I am, then have you love me for something I am not-

Ken De Beasto

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Re: MOTIV Statement: March 23
« Reply #32 on: March 23, 2016, 11:45:39 PM »
Woah woah calm down yes I am motiv thrower where did I state they have to replace balls I said they look guilty by saying they will replace the ball in the first place now after a week they want to fight seems suspicious to me... I don't have an out for motiv I am a motiv thrower although I don't have the jackal I have the primal rage and down all the way to the ascent so if your saying I don't belong in the topic because two balls then I guess I can't state my opinion.
And actually I was in the market for the jackals I offered the one in our  forum marketplace but was decline. Oh dam saying I have no friends sniff sniff that hurt:(


I thought this was a response to me and I was like whoa I didn't think I was insulting. Then I saw the trash posted right above me lol.  I can only imagine Motiv's decision to challenge the USBC is because of some new info they have. I don't think they would be pushing recertification without solid reason to do so. In the end I think that would be ideal, saves everyone time and aggravation and $$$.
Yea I don't mind the balls coming back the carnage was my top 1 next ball but not a lot of used ones out there. I love motiv coverstocks and no matter how many plug the ball is still a beast.

L3nn0n

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Re: MOTIV Statement: March 23
« Reply #33 on: March 24, 2016, 01:07:19 AM »
Ken, you are one of the biggest pizz ants on this site. You always take a negative tact. Do you even have one of the balls in question? If not, what's you motive in spouting off? You just like to put on display the jag off attitude that must limit your amount of friends in life!

He is probably the biggest douchebag on this site, along with another unpleasant guy, both are a pain in the ass to read.

Ken De Beasto

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Re: MOTIV Statement: March 23
« Reply #34 on: March 24, 2016, 04:06:01 AM »
Ken, you are one of the biggest pizz ants on this site. You always take a negative tact. Do you even have one of the balls in question? If not, what's you motive in spouting off? You just like to put on display the jag off attitude that must limit your amount of friends in life!

He is probably the biggest douchebag on this site, along with another unpleasant guy, both are a pain in the ass to read.
Dang I didn't I know was hated . alright I promise this will be my last post in br.

Snakster

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Re: MOTIV Statement: March 23
« Reply #35 on: March 24, 2016, 06:49:32 AM »
Sorry in advance for the long post, I got a little carried away.

As detailed, there was no statement that said replacements will begin on the 23rd.  People took that as the day and ran with it (obviously including people here).  One week is not a long time in these situations for a company, so yes, I'm sure there has been much evolution in the situation.  As their focus is on remediation of the situation for the best of all people affected (themselves and their customers), I would certainly hope they are exploring all possibilities to keep those balls on the market, especially considering the questionable circumstances surrounding the sudden ban and the imperfect process for determining the measurement (I'll get to that in a minute).

Maybe I'm a bit more empathetic since I work in Regulatory Affairs in a regulated industry.  When a bomb like this goes off with zero advanced warning, there is a ton of information gathering going on.  What you think you know one day could be very different the next.  In the rush to get information out to customers on the day of the event, the main focus has to be on easing customer concerns and letting them know they WILL be supported. As days go by and more and more information is gathered and analyzed,  A story begins to build and strategies are altered. When the customer base is expecting an update, it is provided based on the current level of information.  And that is what we saw.

I will conjecture that the core (pardon the pun) of the issue is tolerances and sensitivity of both the manufacturing process and the certification process.  It is IMPOSSIBLE for every manufactured ball to have the EXACT specification (RG and diff) that is listed on the box.  This is a truism for ANY manufactured product.  The drugs you take are manufactured products, but the potency of the active pharmaceutical ingredient (API) is not exactly the same across every batch.  Typically there is a tolerance range allowable in order for a batch to pass.  This may be a range of 95%-105% potency.  If the tested batch falls within this range it passes.

Similarly, I have to believe that there is a tolerance range for the manufacture of bowling balls.  In EVERY manufacturing run there will be balls that are slightly over listed spec and slightly under listed spec, and of course some that are on spec.  Since the USBC allows for a ball to be listed (qualified) at the maximum differential, then it must allow for a tolerance range based on manufacturing variance that will still consider a ball within spec.  For the record, I don't know if that is true, but it would be idiotic for it not to be considering the nature of the manufacturing and MEASURING process.  I'm just spit balling here, but let's say that purity of bowling balls is far more important than the purity of the medicine you take.  So the tolerance range is 98-102% (not unreasonable).  In that instance any ball of the line that had a measured differential from 0.0588 - 0.0612 would fall within spec.  And remember that is plus or minus 12 / 10,000ths of an inch.  For context, the thickness of a sheet of printer paper is 0.0038; more than three times higher.

Why should that be acceptable? Well lets take a look at the measurement process.  The full procedure is provided here: http://www.bowl.com/uploadedFiles/Equipment_Specs/Information/SOP-BALL-1_AsymmRG.pdf

The PSA is HAND DRAWN with a grease pencil with a mark that looks to be about a half inch in diameter (that's 5000/10,0000ths for those playing at home).  The line HAND DRAWN with a grease pencil (a line that I would say is 1/8 inch wide, or roughly 1250/10,000ths) to mark the X axis point is measured with a pro-sect at 6 3/4" (or 6 and 7500/10,000ths).  Same with the Z.

Then the ball is HAND PLACED into the swing as described in step 13 pasted below (Parenthetical remarks are mine):

Place the bowling ball in the RG Swing cradle with the x-axis at the very top pointing up through the string (how many 10,000ths is the string?) on the RG Swing. To assist with centering the bowling ball, align the line (that is 1250/10000ths wide) from the x-axis to the PSA with the side bar of the cradle on the RG swing.

This is done twice on each axis and the swing is set in motion by hand.  There is zero chance that this method can be determined to have a validated sensitivity to the 10,000ths of an inch.  You couple this insensitivity with natural variance and a tolerance range of 98-102% as described above is extremely reasonable and defensible.  The human variance alone of the measuring process lends serious doubt to the voracity of USBCs claim of a sufficient number of balls out of spec.
Current bag:
DV8 Turmoil 2 Pearl
Radical Squatch hybrid
Motiv Forza GT
Hammer Black Widow Gold
DV8 Vandal
DV8 Creed Rebellion

psycaz

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Re: MOTIV Statement: March 23
« Reply #36 on: March 24, 2016, 08:00:51 AM »
Here is there original release:

March 15, 2016
Today the USBC announced that they have pulled approval of the Jackal and Jackal Carnage bowling balls due to non-conformance with current specifications. Recent spot checking in the marketplace showed that both balls had an average differential over the maximum limit of .060.
We are currently working on a form for our website that will allow bowlers to submit their Jackal or Jackal Carnage into a database to become eligible for a replacement ball. We expect the form to be online March 23. While we will not be able to reimburse drilling fees, we will replace the bowling ball with a current model or a future release of the Jackal. More details will be coming soon.
Thank you very much for your business. We sincerely apologize.


It's easy to see why folks expected to start registering the balls for replacement, it's what their own press release says. While the date leaves room that it might be a day or two later, the concept of what would happen is clear. The subsequent information from Motiv did nothing to change that expectation.

The Daily News article contains quotes from Scott Wilbur conveying that same information.

They put the expectation out there. They needed to manage their customers expectations. Any deviation, especially one this big, needed to be conveyed asap.
Again, not saying it's not their right to challenge the findings. Saying this is not how to deal with your customers who are sitting on an unusable product.

I spent over a decade in customer service related areas. When deviating dramatically from what the customer was promised, you advise the customer asap of the change. They may and probably won't like it, but it shows you respect their patronage.

Waiting until 4:40pm on the 23rd, give or take a few, shows little respect for their customers.

bambalam

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Re: MOTIV Statement: March 23
« Reply #37 on: March 24, 2016, 08:10:51 AM »
For the statistical discussion above, based on the tolerance you suggested, for a sample of any size to average at the upper tolerance limit and the population be on target are very low. For a sample of just 4 the probability would be almost zero.

morpheus

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Re: MOTIV Statement: March 23
« Reply #38 on: March 24, 2016, 08:16:44 AM »
Maybe you guys should call the USBC and ask them to release the "field test" results?
#AFutureForMembership #WhoDoesUSBCWorkFor

tommygn

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Re: MOTIV Statement: March 23
« Reply #39 on: March 24, 2016, 08:27:17 AM »
Interestingly enough, many are upset about the recall of the two balls, because as stated by the owners, the Jackels are "their best oil ball". Maybe, core dynamics DO matter. After all, if it's just cover, than why not have tweaked those densities to the core to have an end result of a ball that is closer to 0.058 differential, and thus wouldn't conflict with the 0.060 MAX allowable number? Theoretically, you should be able to put that cover around a weaker core, and have the same great results. Things that make you go hhmmmm
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Snakster

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Re: MOTIV Statement: March 23
« Reply #40 on: March 24, 2016, 08:28:35 AM »
Here is there original release:

March 15, 2016
Today the USBC announced that they have pulled approval of the Jackal and Jackal Carnage bowling balls due to non-conformance with current specifications. Recent spot checking in the marketplace showed that both balls had an average differential over the maximum limit of .060.
We are currently working on a form for our website that will allow bowlers to submit their Jackal or Jackal Carnage into a database to become eligible for a replacement ball. We expect the form to be online March 23. While we will not be able to reimburse drilling fees, we will replace the bowling ball with a current model or a future release of the Jackal. More details will be coming soon.
Thank you very much for your business. We sincerely apologize.


It's easy to see why folks expected to start registering the balls for replacement, it's what their own press release says. While the date leaves room that it might be a day or two later, the concept of what would happen is clear. The subsequent information from Motiv did nothing to change that expectation.

The Daily News article contains quotes from Scott Wilbur conveying that same information.

They put the expectation out there. They needed to manage their customers expectations. Any deviation, especially one this big, needed to be conveyed asap.
Again, not saying it's not their right to challenge the findings. Saying this is not how to deal with your customers who are sitting on an unusable product.

I spent over a decade in customer service related areas. When deviating dramatically from what the customer was promised, you advise the customer asap of the change. They may and probably won't like it, but it shows you respect their patronage.

Waiting until 4:40pm on the 23rd, give or take a few, shows little respect for their customers.

We expect the form to be online March 23

That's not exactly carved in stone.  And since the information and circumstances changed the situation, they did COMMUNICATE on the 23rd to meet customer expectation of an action item.  So they should ignore new information and not pursue what is arguably a more beneficial outcome for both themselves and their customers?
Current bag:
DV8 Turmoil 2 Pearl
Radical Squatch hybrid
Motiv Forza GT
Hammer Black Widow Gold
DV8 Vandal
DV8 Creed Rebellion

Bowlaholic

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Re: MOTIV Statement: March 23
« Reply #41 on: March 24, 2016, 08:31:28 AM »
I do think Motiv was blindsided by the USBC in how the notification/announcement was handled. I for one am willing to give Motiv a chance to address their side (appeal if you will) to the USBC and hopefully a better solution will prevail that everyone can live with.  For now I'm staying calm.  In the meantime,  I have other rocks I can throw.
« Last Edit: March 24, 2016, 08:34:37 AM by Bowlaholic »

Snakster

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Re: MOTIV Statement: March 23
« Reply #42 on: March 24, 2016, 08:34:15 AM »
For the statistical discussion above, based on the tolerance you suggested, for a sample of any size to average at the upper tolerance limit and the population be on target are very low. For a sample of just 4 the probability would be almost zero.

yeah it's a tight spec. which furthers the point.
Current bag:
DV8 Turmoil 2 Pearl
Radical Squatch hybrid
Motiv Forza GT
Hammer Black Widow Gold
DV8 Vandal
DV8 Creed Rebellion

morpheus

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Re: MOTIV Statement: March 23
« Reply #43 on: March 24, 2016, 08:40:40 AM »
Thank you Snakster for bringing logical thought to a very emotional discussion.
#AFutureForMembership #WhoDoesUSBCWorkFor

Snakster

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Re: MOTIV Statement: March 23
« Reply #44 on: March 24, 2016, 08:48:27 AM »
Thank you Snakster for bringing logical thought to a very emotional discussion.

It's a personality flaw.   :D
Current bag:
DV8 Turmoil 2 Pearl
Radical Squatch hybrid
Motiv Forza GT
Hammer Black Widow Gold
DV8 Vandal
DV8 Creed Rebellion

bambalam

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Re: MOTIV Statement: March 23
« Reply #45 on: March 24, 2016, 08:48:48 AM »
For the statistical discussion above, based on the tolerance you suggested, for a sample of any size to average at the upper tolerance limit and the population be on target are very low. For a sample of just 4 the probability would be almost zero.

yeah it's a tight spec. which furthers the point.

I must have misunderstood you. It seemed you were arguing that it was to be expected that the individuals could range all the way up to 0.0612, so the fact that there was a sample that averaged that was normal. It is not.