BallReviews
Equipment Boards => Motiv => Topic started by: AMF300bowler on April 05, 2016, 11:10:01 AM
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Why didn't Motiv at least send us a Confirmation Email when we submitted our forms for the replacement bowling balls? I know the screen said they got it when you were done, but I would have also liked a confirmation Email that confirmed my entry and the data that I entered.
Since we didn't get that, what happens in May 15th when they take down the replacement form and then you find out your replacement form didn't actually go through? With a conformation Email at least you can say yes you did fill out the form. Now it will be your word against theirs. We all know the internet isn't perfect.
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That is a good question. Call Motiv to see if confirmation emails will be sent later. If someone can verify he/she sees your order, ask the person for an email confirmation or at the very least, make sure you get the name of the person and record when you spoke to the person in case something amiss occurs.
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i actually called Motiv yesterday and asked they told me it would be a couple of days and the e-mails would be sent.
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Got 2 of my 3 today
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Got 2 of my 3 today
When did you submit yours?
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2 of them The first day that you could . My third was last week .
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2 of them The first day that you could . My third was last week .
Thanks.
I submitted mine that first night and nothing yet.
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People are manually verifying the information, there is a delay of a few days are they sort through them. Calling HQ does nothing but slow down that process.
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I am still waiting for the email confirmation. I will give them time . . . . .
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People are manually verifying the information, there is a delay of a few days are they sort through them. Calling HQ does nothing but slow down that process.
That's why just an initial confirmation email containing all the information folks input would have been a great idea. It would let them know their information carried into Motiv's system correctly.
As it is, I have to sit here and wonder if I can receive email messages from them or not. If my information was correctly received. Do they even know I submitted a form.
I had signed up for their updates originally but never received any emails from them.
I'll give them a couple more days. If no confirmation email, I'll be calling myself o verify they received the info.
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The website instantly confirms the sucess of your submission, an email confirmation verifying the information is sent after it is looked at.
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And the website said it registered my email address for updates. I never got any of their emails.
Due to that fact, I am sitting here wondering if I will get the email when they send it about the ball.
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And the website said it registered my email address for updates. I never got any of their emails.
Due to that fact, I am sitting here wondering if I will get the email when they send it about the ball.
Careful now tcd n l3nnon might call you out.
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I understand about waiting thats no problem but I did the form the day it came out and I havent recived anything but I know of 2 others who did it after me and got their e-mails.
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Still waiting as well (submitted first night).
Not panicking.
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For those still waiting, did you request a Jackal LE replacement?
I wonder if Motiv is handling those bowlers who requested a current ball from the lineup first since the LE isn't close to being made.
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I requested from the current lineup.
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For those still waiting, did you request a Jackal LE replacement?
I wonder if Motiv is handling those bowlers who requested a current ball from the lineup first since the LE isn't close to being made.
That was my thought too. I requested the "Limited Edition" ball and haven't heard back yet, although my form was sent in last Friday morning and not the day of it's release so it's probably a ways back in the line.
I'm not particularly worried though. Something like this is going to take time and they probably have thousands of pictures to manually sort through. I doubt the staff stuck with this task is too big.
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For those still waiting, did you request a Jackal LE replacement?
I wonder if Motiv is handling those bowlers who requested a current ball from the lineup first since the LE isn't close to being made.
That was my thought too. I requested the "Limited Edition" ball and haven't heard back yet, although my form was sent in last Friday morning and not the day of it's release so it's probably a ways back in the line.
I'm not particularly worried though. Something like this is going to take time and they probably have thousands of pictures to manually sort through. I doubt the staff stuck with this task is too big.
I requested one current(Revolt Havoc) and one LE. I have not heard anything and submitted my two on the first day.
As for how many of their staff is working the issue, perhaps someone needs to let Motiv know about temp agencies like Robert Half, Account Temps, ManPower etc. Bring in a few temps and get the job done.
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I requested one current(Revolt Havoc) and one LE. I have not heard anything and submitted my two on the first day.
As for how many of their staff is working the issue, perhaps someone needs to let Motiv know about temp agencies like Robert Half, Account Temps, ManPower etc. Bring in a few temps and get the job done.
... Or maybe it's one big debacle and they're just going off of whatever form they get to. I don't know, but I still can't envision Motiv screwing this up. The fallout from that would be almost as bad as manufacturing illegal balls.
It is kind of odd that those who requested balls from the current lineup aren't being given immediate priority though. You would think they would want people to get their replacements ASAP.
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I requested one current(Revolt Havoc) and one LE. I have not heard anything and submitted my two on the first day.
As for how many of their staff is working the issue, perhaps someone needs to let Motiv know about temp agencies like Robert Half, Account Temps, ManPower etc. Bring in a few temps and get the job done.
... Or maybe it's one big debacle and they're just going off of whatever form they get to. I don't know, but I still can't envision Motiv screwing this up. The fallout from that would be almost as bad as manufacturing illegal balls.
It is kind of odd that those who requested balls from the current lineup aren't being given immediate priority though. You would think they would want people to get their replacements ASAP.
Agreed, there are quite a few bowlers who only have one or two balls. Not me as I have an entire room full of bowling balls, more than half of them are Motiv.
Motiv, please take care of your customers. I'm a big fan and have been since the GT-1. Don't make your long time customers regret their brand choice with poor customer service on this issue.
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i sent my claim in on day 1
but since I'm the only one my PSO expects to get a replacement, I don't expect to see a ball until mid summer
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It's clear that Motiv is overwhelmed with all the the non-planned work triggered by this fiasco. Based on Justin's response, the replacement program work has fallen to a couple of people who already had full time jobs on their plate. Motiv should have automated a confirmation e-mail explaining the situation when forms were submitted. That's a major customer service snafu.
I guess the lesson here is to be patient. Motive might not be in a financial position to hire additional help to make things happen overnight. My personal experience with their customer support is that they will make good on their commitments, but it might take a few months for new balls to appear on doorsteps.
Panic isn't going to make anything move faster.
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The first batch of current line replacements should be shipping Apr 15.
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It's clear that Motiv is overwhelmed with all the the non-planned work triggered by this fiasco. Based on Justin's response, the replacement program work has fallen to a couple of people who already had full time jobs on their plate. Motiv should have automated a confirmation e-mail explaining the situation when forms were submitted. That's a major customer service snafu.
I guess the lesson here is to be patient. Motive might not be in a financial position to hire additional help to make things happen overnight. My personal experience with their customer support is that they will make good on their commitments, but it might take a few months for new balls to appear on doorsteps.
Panic isn't going to make anything move faster.
It's not about panic, it's about customer perception. If I get my balls replaced today, tomorrow or six months from now, it doesn't change my attitude about the company.
However, that's not the case for a lot of bowlers. I want to see Motiv survive and even thrive. They can turn this entire thing into their advantage. Or they can let it continue to fester in the minds of prospective customers.
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The first batch of current line replacements should be shipping Apr 15.
Then Motiv needs to let their customers know. As Steven mentioned, there should have been an automated email sent when the form was filled out acknowledging the submission. And there should be a message on their website with CURRENT information at all times. Not the same generic message from a week or more ago.
Motiv makes a great product and in the past, their customer service has been exemplary. However, they have fumbled this one from the start.
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I am still waiting for a reply email from Motiv! I guess that it takes some time.
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It's not about panic, it's about customer perception. If I get my balls replaced today, tomorrow or six months from now, it doesn't change my attitude about the company.
However, that's not the case for a lot of bowlers. I want to see Motiv survive and even thrive. They can turn this entire thing into their advantage. Or they can let it continue to fester in the minds of prospective customers.
In reading many of the responses in this thread, I detected a level of "panic" that Motiv may not have actually successfully received the form. I think we at least agree that a simple automated e-mail response would have settled most people down.
I'm hard pressed to believe that many affected bowlers only own a Jackel as their sole ball, and that they have nothing else to throw in sanctioned competition. Still, I see the point you're making.
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Still waiting as well (submitted first night).
Not panicking.
Email received. Requested LE. Earth still spinning on its axis.
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Email received.
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>> As Steven mentioned, there should have been an automated email sent when the form was filled out acknowledging the submission.
Actually, I was the first person to bring this up. Thus, that is why are discussing this under the same topic.
Anyway, I submitted three bowling balls for replacement on day 2. I have not heard anything from Motiv to date and I am not happy about that.
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I found my confirmation letter in my spam folder
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I am happy to report that earlier this morning I got confirmations on all three bowling balls.
Thank-you, Motiv.
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I still haven't gotten any mail from them.
Sent my form on the second or third day the form had been up.
I got the page where it said they had gotten my mail after hitting send on the form.
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I'm curious, has anybody else not received a confirmation email yet? It's not to the point where I'm worried, but seeing everybody else post that they have makes a guy wonder...
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I did my Jackal exchange the 1st day and I just received my email confirmation yesterday.
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I haven't received mine yet either but I know that they have it because I went to register again and when I tried too their page had said that the ball is already registered...btw, I opted to get a "Current" release and I chose the #Red Ball, the Primal Rage since I love the Primal Rage *Remix* so much.
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I had to do it from my laptop as the mobil wouldn't take. Email them you'll get a prompt response or at least I did followed with the fact I had entered my serial number wrong but redid it and got an confirmation as well as a ticket number
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Whoo Hoooo!! I just received my confirmation email and they are sending my selected "Current" ball (Primal Rage) to the shop where I had bought/drilled it.
I dont know when this will happen but it sounds like it would happen fairly soon :)
Later All, Jake
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Got mine on Tuesday.
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Got mine on Tuesday.
Got what?? a ball or a confirmation email?
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Today is supposed to be the first day of shipments of replacements.
Anyone get a shipped email yet?
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got my confirmation & ticket #.should be shipped on the 29th of april.
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Still waiting on mine, although I chose the Limited Edition and not a current ball.
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So no one got shipping confirmation for the first batch?
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I sent them an e-mail yeasterday about why it has taken 17 days and still no confirmation mail.
Jeff Johnsom replied:
"The reason we have not sent you a confirmation is because we are going through the customers who chose a current ball model first. We have received yours so you should get a confirmation this week."
So if you ordered the LE ball, that's why you don't have a mail from them yet.
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ThomasBowling, I got confirmation on my son's replacement ball and both of our LE balls. So, I'm not sure his response was 100% accurate.
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ThomasBowling, I got confirmation on my son's replacement ball and both of our LE balls. So, I'm not sure his response was 100% accurate.
Same for me. I had one for a current ball and another for the LE. Got two confirmation emails at the same time.
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I requested a ball from the current lineup.
I had received the email stating what my ticket number was and the shipping schedule.
The first date replacements were to ship was Friday, the 15th.
I received my shipped confirmation email late this morning.
Hopefully more folks get theirs.
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ThomasBowling, I got confirmation on my son's replacement ball and both of our LE balls. So, I'm not sure his response was 100% accurate.
Same for me. I had one for a current ball and another for the LE. Got two confirmation emails at the same time.
Seems like the two of you had a current option selected along with a LE ball. It makes sense that they would just do both at the same time. At least that's what I'm hoping since I'm one that hasn't gotten a confirmation yet on a LE ball (only one, unused, Jackal Carnage to be replaced). :-\
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I got this email earlier:
Thank you for registering recently for the MOTIV Ball Exchange Program. We have been receiving many email messages and phone calls from bowlers with questions, so we are sending this message to address those.
When will I get my official verification?
Since you are receiving this message, we did receive your submission. You may not have received our official verification email yet with your Ticket ID, but please be patient. We have received thousands of entries and we must process them one by one to manually compare the photo uploaded to the serial number entered. This is a very time-consuming process.
When is my ball getting shipped?
You have elected to receive the new Limited Edition release (Great choice!) and those balls are expected to ship in September. You will receive occasional messages from us in the meantime as new information is available. When your ball does ship to the pro shop you specified, you will receive a shipping confirmation message from MOTIV.
What do I do with my Jackal/Jackal Carnage?
Make sure you hold on to your Jackal or Jackal Carnage. Do not discard or damage the ball. You MUST turn it in to the pro shop later to exchange it for the new ball.
Thank you very much for your patience and support through this process. You are greatly appreciated!
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Bowlers never cease to amaze me with the amount of whining they do. Scores, conditions, loud bowlers, etc. Now the Motiv deal. If any of you knew anything about manufacturing you would realize that the core only had to be out of spec by a couple of thousandths to make the ball illegal. Motiv has done a good job of containing this quality spill, they are making it right by replacing the ball, yet the wails of it isn't enough or it isn't fast enough continue to be heard. Grow up. Like any quality recall in any industry, it takes time to get it done.
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Motiv and the USBC are set to meet in June in regards to Jackal reinstatement. If Motiv is successful (highly doubtful) then those who selected the LE will not receive a "free" ball replacement.
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Motiv and the USBC are set to meet in June in regards to Jackal reinstatement. If Motiv is successful (highly doubtful) then those who selected the LE will not receive a "free" ball replacement.
That would be my preferred scenario, but the vocal backlash would be pretty entertaining.
(https://www.ballreviews.com/proxy.php?request=http%3A%2F%2Fi89.photobucket.com%2Falbums%2Fk222%2Ffdphotos%2Fgifs%2Fpopcorn2.gif&hash=c9033341c5e9b06b61dddadf7d0f41df0f25bc61)
But like you said it's highly doubtful the USBC reverses their ruling. Not if the information about the balls in illegal spec is close to what Richgel's article alluded to.
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Motiv and the USBC are set to meet in June in regards to Jackal reinstatement. If Motiv is successful (highly doubtful) then those who selected the LE will not receive a "free" ball replacement.
I would be fine with that. If my ball is legal, why should it be replaced?
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Motiv and the USBC are set to meet in June in regards to Jackal reinstatement. If Motiv is successful (highly doubtful) then those who selected the LE will not receive a "free" ball replacement.
Thanks for posting this. I hadn't seen it posted anywhere else.
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If I was a bookie, I would give 100 to 1 odds against the ball being reinstated.
As for the LE, I don't need or want it if the Jackals are reinstated.
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Got my verification now.
Hopefully we won't have to wait too long into the next season before we get the le ball.
Question:
Do I have to show the pro shop guy the mail or is it enough to just write down the number and show that to him?
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motiv will notify your driller when your ball ships!
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motiv will notify your driller when your ball ships!
Ok. But I'm guessing I'll have to show him the number I got when I pick the ball up? If not, then what was the point of them sending people a number? :P
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just received shipping notice for my replacement (Paranoia)
just in time for summer league
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I'm home now but I have been at the hospital since Sunday, my wife has colon cancer, but I received an email from Motive given me instructions on what to due about the "Primal Rage" that they just sent out (WOOt, WOOT)
And today the ball is at my drillers shop...