BallReviews
Regional Action => NorthCentral => Topic started by: Former Exempt on February 10, 2013, 10:46:14 AM
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Just moved to Michigan and am looking for quality pro shop around Lansing....
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PM sent
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I'd say go see Dave Spohn at Royal Scot....
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Thank you both!!
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If you are willing to drive to Kalamazoo, Scott Brunner at Airway Lanes is great.
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My buddy sent the pro shop guy at Royal Scott 4 emails. He didn't respond. He talked to him on phone and he said he would send me the email. Never did. That doesn't sound like good customer service to me!
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My buddy sent the pro shop guy at Royal Scott 4 emails. He didn't respond. He talked to him on phone and he said he would send me the email. Never did. That doesn't sound like good customer service to me!
Dave is in the pro shop 50+ hours a week and 6 days a week. This time of year the shop is busy due to bowlers preparing for local, state and national tournaments.
I've attempted to be the contact for individuals online due to his lack of interest in that aspect of the business.
Please do not judge his level of customer service unless you've physically stepped foot into his shop. His bottom line does not rely on internet sales of new old stock.
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Customer service these days is about more than just what you do in person. Not knocking Dave but 4 emails and a phone call without getting the response you are looking for is pretty bad. I am sure he is a busy man but honestly it takes about 5-10 minutes out of your day to sit down and address communications with your customers.
It is the first thing I do when I walk in my shop. I call, email, message, or whatever is needed for my customers. I don't sell online very much and it can be a pain but this is all part of the business nowadays.
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That still leaves 118 hours in a week to return a call or send an email. Just common courtesy imho.
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That still leaves 118 hours in a week to return a call or send an email. Just common courtesy imho.
I'm sorry, No one is perfect and some people have a life outside of work and bowling...
As I stated before, in the past, I've gone out of my way to help bowlers here find tough to locate NIB old stock. I don't work for Dave and this isn't something that Dave is set up to deal with.
He runs one of the largest volume pro shops in the state and does not need to sell equipment over the internet or phone to remain competitive.
Former Exempt, if you or your buddy want customer service for internet sales feel free to stick to online retailers since that's what they are structured to deal with. I see hard to find balls on eBay all the time...
Mr. O'Connell, your shop is listed on Facebook, so I'm sure your business practices are going to be structured differently than Mr. Spohn's since he is not actively online to the same extent you are.
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J_mac, glad you made it crystal clear customer service is something you nor Royal Scot believe in. You keep responding with poor or no excuse for why a person can't take 5 minutes to respond to an email or return a call. No one asked him to do it just to be competitive. My buddy said the dude told him would send the list.
Did he lie??
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Dave Spohn is the real deal in Lansing or you could go to a guy that reply's to emails and drills a ball like poop? Your choice and your money.
Scott Bruner is good too but if you have the chance Pilon is the jedi master of ball drilling.
Good luck.
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Did he lie??
Lie? No... Forget? Most likely...
I haven't been involved in this "transaction", for lack of a better word, so I have no idea what has been said or agreed upon.
If I was involved in this we wouldn't be having this conversation. I usually go out of my way to take care of the people I'm dealing with because I'm hoping to be treated the same way.
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J-Mac,
I believe you would.....
I saw the e-mails. It was 3 or 4 emails and a phone call in which he said he would send a price list. That is not forgetting in my book, PERIOD.
No sweat of my back and I am done posting after this about it...
I just wanted this to be out there!
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@ CompleteBowler.....
Thanks for posting and I agree with you 100%...
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That still leaves 118 hours in a week to return a call or send an email. Just common courtesy imho.
I'm sorry, No one is perfect and some people have a life outside of work and bowling...
As I stated before, in the past, I've gone out of my way to help bowlers here find tough to locate NIB old stock. I don't work for Dave and this isn't something that Dave is set up to deal with.
He runs one of the largest volume pro shops in the state and does not need to sell equipment over the internet or phone to remain competitive.
Former Exempt, if you or your buddy want customer service for internet sales feel free to stick to online retailers since that's what they are structured to deal with. I see hard to find balls on eBay all the time...
Mr. O'Connell, your shop is listed on Facebook, so I'm sure your business practices are going to be structured differently than Mr. Spohn's since he is not actively online to the same extent you are.
Not sure I know who you are...but you obviously know me. If you want to use my real name on this site I have no problem....but the courtesy of an introduction would be decent of you.
That said, I have a Facebook page because it is free advertising. Not because I do much business online. If that were my focus I would invest in and run a full service website with a checkout and all the bells and whistles. Dave is a much higher volume shop and I said that and also said I was not trying to bash him. Just met him a couple weeks ago and thought he was an intelligent decent guy who seems very well respected. The center he operates in is a very beautiful place and I am certain his volume is demanding.
That said, it is poor customer service to not communicate with your customers. Especially when they have made repeated attempts to do business with you. There is no way to defend it. Sorry....that is the simple truth.
I am sure he doesn't need one more customer to remain competitive. I could lose 25% of my customer base and still operate at a decent profit. But that doesn't mean I am going to turn down business either.
Good luck Jmac....I am done here also. This seems like a weird argument to me because I would bet if you were not friends with Dave you would not be defending this. I am certain if another business you were dealing with did this to you that you would complain just as former exempt has.
Let me know who you are....for the life of me I can't recollect any bowlers I know in Lansing. Weird.
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I want to set the record straight. I do not personally know J_Mac or Dave, but this is how the whole thing happened....
I posted an ad on ballreviews looking for Nsane LevRG's. J_Mac responded that he might know where there are some. He responded back that his friend owns a pro shop and has a case for sale. I asked for a price and he responded with a price. I countered with a lower price and he responded with the comment "UPS just raised their rates.... But to humor you I will ask". That is the last e-mail from him ever. So for him to say he would do things different than Dave did was not my experience.
So with the help of a friend in Michigan and google, I figured out who the guy with the MoRich balls was. I called and spoke to Dave, we made a deal, I paid and balls arrived. Couldn't have gone any better. Dave even sent me a list with more balls for sale, but no prices. So I fired off an e-mail for prices, no response, fired off e-mail #2, no response. So I called and talked to Dave and he assured me received e-mails and said he wanted to sell some balls and an e-mail would be sent that day. So after receiving nothing I sent e-mails #3 and #4. No response.......... That is customer no-service in my opinion.
So the truth is, neither one followed up what they said they were going to do. I am glad J_Mac responded to my original post or I would have never found 4 undrilled Nsane's. Also glad Dave sold them to me at a decent price. I would prolly deal with both again, just think they could have a done a better job at handling the whole deal......