Post by: Erase This on October 13, 2003, 09:30:06 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Edited on 10/15/2003 0:53 AM
Post by: charlest on October 14, 2003, 12:46:53 PM
I think you may have several issues you need to work out with ballcellar.
I base that on what you said (I know you are very angry right now and I Understand how you feel. I have felt that way many times before myself.) and on the fact that I have bought several balls from Ballcellar via Ebay and directly. He has never been less than thoughtful and considerate. He even rectified a problem I created when I accidentally asked for and paid for the wrong weight ball. He sent the correct one without a bad or nasty word or an arguement. If he was not a good dealer, this would surely have annoyed him and caused a nasty word or two.
Also I have to believe it is just not realistic to believe that a ball you buy via mail order will be guaranteed by the seller; they are just too many things that can happen to the ball once it is out of his hands to expect him to bear the brunt of it, especially at the low margins they make. Your driller can certainly as the manufacturer's rep when he visits about the ball's cracking. They all visit. I don't know if they keep track of which serisl number they sell to each pro shop or not.
I don't know of any internet or catalog seller who will do that for a ball. Maybe there are some I don't know about. One place does charge drilling insurance, although technically, that is not necessary because manufacturers do guarantee balls, BUT with a lot of exceptions.
Why not call Ballcellar or email him again and pursue this problem from a negotiation or compromise point of view?
No, I am not a personal friend of his.
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"Those who do not remember history are doomed to repeat it."
Post by: Erase This on October 15, 2003, 12:43:19 AM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: charlest on October 15, 2003, 01:02:24 AM
quote:
I attempted several times to smooth the transaction I asked him if I sent it back if he would warranty it since it carries a manufacturer warranty from storm did not ask for a lot. I just am a firm believer growing up in a business environment myself and managing a business myself I think you step up and take care of return customers. I purchased not just 1 ball but several balls from him and paid timely smooth transaction. Plus I am not the only one who says the guy is a jerk I also talked to a lady I bowl against on Friday who also purchases a lot of balls online and she said the guy treated her like a jerk too. She also does not recommend him to others. Someone should not treat you like crap because you have a problem and he was not friendly nor tried to reconcile the problem anyhow.
I hear you. I understand all that is too much to take.
quote:
He also told me if I had someone who knew how to drill balls and had a pro shop why not buy my balls from him???? Ok that means send the customer down the road??? You just do not run a business that way I am sorry you do not say sorry charlie and send your customers down the road that is profits I'm sorry.
I agree again. He should not have said that. I was hoping he was just having a bad day, as dealing with all the customers he does, considering all the balls he sells.
quote:
I encourage some research in his ebay responses look at anytime he has been confronted with a problem he responds to negative feedback very ignorantly. Anything smooth he is cool about it. Otherwise he does not respond to negatives at all.
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
I generally try to soothe things over anyway I can, no matter which end of the deal I am on. I am not a professional seller nor buyer, but have had some deals go very bad, none of which were my fault. I prefer compromise over either party's suffering, but sometimes compromise is not an option.
All in all, one can only back up so many steps until one feels backed into a corner, as I can see you feel right now. You did what could.
Better luck with other dealers on ebay and the internet. There are many good people out there, still. If you need a suggestion (I don't think you do.), I have a few who have been good.
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"Those who do not remember history are doomed to repeat it."
Post by: Doug Sterner on October 15, 2003, 01:25:18 AM
If I do something wrong, I fix it. I see it as my responsibility for the product I sold.
I do not sell as much as Jeff does but I am ok withthat. I have sold a lot of Storm balls and have dealt with them on several occasions. Storm is a great company to deal with and I am positive they would have sent Jeff a bal lto replace the defective one. It is a simple matter of custoemr service..afterall you are a customer and there is more to a sale than simply colelcting money and trading goods.
Next time you are looking to buy 3-4 balls at a shot Erase This, let meknow I can undoubtedly help you out. And if there is anything wrong I WILL stand behind it...it was my sale, it remains my problem until the customer is happy.
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Doug Sterner
Doug's Pro Shop
Owego, NY
http://dougsproshop@aol.com
www.dougsproshop.net
Diamonds are a bowler's best friend!
Now accepting VISA/MC and Discover for your purchases
Post by: Erase This on October 28, 2003, 10:41:37 PM
First of all let me correct your incorrect answer I bowled 5 FRAMES on the ball when it cracked not 10 games I did not even have the ball 3 days and I notified you after drilling it. Second of all the former PBA member drilling my bowling balls in his garage has a PRO SHOP in his garage and it is a seperate room for drilling balls and it is a pole building with heat and all not just some old garage. All I simply asked for was some customer service out of Jeff he refused to do anything to help me with the issue did not even ask to see the ball before he ASSumes that he KNOWS what happened to the ball. I am in business as well and have been raised in several family businesses and quality business try to resolve problems with their customers to avoid negative activity. I have purchased several balls from ballcellar in the past few months 7 to be exact and I do not appreciate the treatment they give me. All I ask for is a little cooperation not asking for the moon. Thanks Coach Tommy for backing me up I am not sure who you are but thanks. Also for a 5000 bowling ball sales shop you think you would be more concerned about customer service.
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: wally on October 28, 2003, 11:08:52 PM
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PLAYING DEEP USE YOUR FINGERS!!!!!
Post by: Erase This on November 04, 2003, 09:29:16 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on November 05, 2003, 09:49:03 AM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: s1nger1 on November 05, 2003, 10:37:24 AM
Post by: card79 on November 05, 2003, 11:27:03 AM
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I don't really play cards and I am not 79, but it fits together somehow.
Post by: charlest on November 05, 2003, 12:18:32 PM
Addiitonally, some distributors and some pro shop will deal in one manner and some will deal in another regarding bolwing ball warranties.
Please don't let this degnerate into another name calling contest.
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"Just because you can do something does not mean you should do it."
Post by: card79 on November 05, 2003, 02:25:23 PM
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I don't really play cards and I am not 79, but it fits together somehow.
Post by: charlest on November 05, 2003, 02:47:41 PM
quote:
All I was saying Charlest is that CoachTommy is averaging 244 in our scratch doubles league on here and I am sure he wouldn't be lying about his scores there. So, He should atleast set the record straight.
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I don't really play cards and I am not 79, but it fits together somehow.
Card, I am not criticizing you personally.
What you just said is just my point: you say the Coach is a great bowler and the other guy says that ballcellar is a great bowler. That does not address the issue, the point which is becoming more fuzzy with each counter-argument. This is not going to be decided here on BR.com
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"Just because you can do something does not mean you should do it."
Post by: card79 on November 05, 2003, 02:49:12 PM
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I don't really play cards and I am not 79, but it fits together somehow.
Post by: Erase This on November 05, 2003, 03:46:32 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: LuckyLefty on November 05, 2003, 09:31:47 PM
I've had very good luck with getting balls from Ballcellar.
Good prices, and perfect specs every time.
Once the wrong ball was sent and he retrieved old ball and sent new one immediately on his nickel. The Wicked BRT.
I've also heard he is an incredible bowler.
AND he's from my home town as his Coach Tommy. Cool.
I've heard that in town sometimes he gets impatient with locals, oh well it can be trying after lots of years, if I was in the bowling business so would I.
In the immortal words of Rodney King, "Can't we just all get along?"
If I may make a suggestion.
Ballcellar with your great reputation, why don't you consider helping this guy get his warranty ball. Your reputation is more important than this squabble.
I'm sure Erase this will post positive if you straighten this out! And probably even buy more balls from you.
REgards,
Luckylefty
Keep up the good work!
Post by: RotoT on November 06, 2003, 12:14:39 AM
Post by: Erase This on November 06, 2003, 09:36:27 AM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: sdbowler on November 06, 2003, 01:26:14 PM
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time to leave South Dakota
Post by: Erase This on November 28, 2003, 11:03:29 AM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: card79 on November 28, 2003, 11:16:08 AM
Just an objective point of view is that why not try to solve the problem rather than making it worse. Arguing is probably not making it better. Try to get the ball replaced. YOu can't expect the internet pro to be the same as the pro down the street. If that type of service is what you desire than you need to pay for it and pay your local pro to get their full service. I don;t think that it was unprofessional to say that it was an act of God either. Call your insurance company and tell them a tree fell on your car. Tell them that lightening hit your house. They will tell you it is an act of God. I know you are mad. Take a deep breath look at the situation calmly and do what is best for you to solve it.
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I don't really play cards and I am not 79, but it fits together somehow.
Post by: Erase This on December 01, 2003, 11:06:59 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: applegam on December 05, 2003, 08:57:47 PM
Post by: RandyO on December 05, 2003, 09:25:21 PM
Actually, although I don't know it for a fact, I suspect that a lot of what is available on ebay from high-volume sellers is the "less than desirable" balls, i.e. off-color, short pins, too many dimples, etc. You know - the ones the Pro-Shops send back to the distributors, or the ones that the distributors know aren't going to be accepted by the Pro Shop. Those - and the close-outs.
Post by: Erase This on January 01, 2004, 05:23:12 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on January 07, 2004, 10:13:26 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: pjr300 on January 07, 2004, 11:07:13 PM
I have a question: BallCellar.com says he is a pro shop and has great professionalism. Tell me, what level of skill and professionalism does it take to take a NIB box in a ball and put a shipping label on it? Any dope can do that! A professional pro shop helps the customer select the ball, determine the best layout for the condition and their game, professionally fit and drill, and provide after sale service.
I'd say that at a mininum that BC.com should volunteer to help out the customer with a product defect -- especially one that has purchased 5 balls in recent months!
I think Erase This is so iritaed with the whole deal by the fact that his repeat business hasn't generated him the least bit of respect or care from BallCellar.com. I know most companies try to extend greater care to repeat customers, not chase them away!
By the way, I'm not a pro shop and have no vested interest in one. JMHO... guys, this is Business Basics 101.
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pjr
Post by: Erase This on January 08, 2004, 01:00:21 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: johnsland8 on January 15, 2004, 02:24:53 AM
I just got back into bowling after several years out of it completely. I wanted to update my aging equipment but was on a very tight budget. I discovered the amazing quantity of balls and equipment available online and on Ebay.
I won an auction from ballcellar for a Hammer Sling Blade at a very good price. I didn't try to make any contact prior to bidding because my bid was so low I never expected to win. Anyway, Jeff lists his phone number on his auction so I called.. and called... and called. I left several messages and he never returned any of them. Also sent several emails with no response. A few days later finally made contact and found he would drill it for me also. Only charged $15.00 complete w/ inserts and thumb slug. What a GREAT deal. I waited a couple of weeks and never heard anything nor did I get my ball. Many emails later, I finally get a response.. He forgot about the order and would get it out that day... and he did. Ball arrived and he did a pretty good job drilling it I will say. BUT, he did not read the spec's properly and drilled the cut-to-cut span as the actual span. So it has a "relaxed" finger tip drilling. I used the ball for a couple nights of league and it seemed light to me but I thought it was in part to the relaxed grip so I didn't give it a lot of thought, plus, I had no easy way of weighing it. Finally picked up one of my old balls and it was obvious it was lighter. Took it to a local pro shop and weighed it at 14.895 lbs... It was suppose to be 16 lb. ball.
I emailed him several more times before I ever got a response. Then he argued with me about weighing it properly. I told him I would be happy to ship it back to him and when he realized I was right he could replace it with the one I ordered. Never heard back from him again. It's been about 3 weeks or so. He refuses to honor his sale or his product. Too bad, I need a few more balls and I thought I had found a good online source for them. In my opinion there is no room for people who refuse to stand behind their products and their work. He made the mistake, he should correct it. It will cost him a lot more in lost business than what it would have cost him to correct it. Now, I hope to get the word out to as many people as possible.
BUYER BEWARE!!!!!!
Post by: pjr300 on January 15, 2004, 10:48:19 AM
Absolutely horrid.
You know, I saw a ball on ebay the other night that I found interesting... went to bid and say ballcelalr.com, so I passed. Don't need the hassle.
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pjr300
Post by: Erase This on January 16, 2004, 09:00:41 AM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on January 18, 2004, 06:39:19 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on January 21, 2004, 09:33:12 AM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: michelle on February 09, 2004, 09:31:34 AM
Post by: crankncrash on February 09, 2004, 11:19:37 AM
Post by: Erase This on February 09, 2004, 05:35:32 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Kid Jete on February 13, 2004, 02:43:48 AM
Post by: Erase This on February 13, 2004, 11:53:04 AM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Hitsomeballs on February 18, 2004, 08:00:49 PM
What I got was a Wicked that was cracked, a warrior that had a 1" pin, but a icon 2 that was what I asked for. He then tells me to not contact UPS, that he will do it, to save the ball and he will get it replaced. Well it is FEB 04 and I still have the cracked wicked, he made me wait so long that I couldn't even put negative feedback on his Ebay account. He kept telling me that UPS was looking into it, that to just be patient.
Finally the last sign that insured me that I was ripped off was that I send him the last e-mail and he answers back with "What am I supposed to do"? He then tells me to send it back to Columbia or have my local proshop deal with it, its not his fault. The problem that he had was that UPS would not cover it, because the box was not damaged in transit, so he wouldn't help me and I was SOL.
To say the least I will never get a ball from this rip off artist.
Post by: Erase This on February 18, 2004, 08:56:17 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on February 24, 2004, 10:47:32 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: bigz on March 09, 2004, 04:28:49 PM
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BIGZ-
BIG ON THE LANEZ!
Edited on 3/9/2004 5:23 PM
Post by: Erase This on March 12, 2004, 12:39:55 AM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: freedomrules3 on March 13, 2004, 11:18:14 AM
just my two centsEdited on 3/13/2004 12:17 PM
Edited on 3/13/2004 12:33 PM
Post by: brimar on April 01, 2004, 03:44:36 AM
You get what you pay for. you want a good ball at a good price call doug sterner or wildoctopuss or buddies. You never hear anything bad about those shops and for a few more bucks than you would have spent on those retards you would have gotten what you wanted and been happy about it.
Post by: Kid Jete on April 02, 2004, 12:41:31 AM
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STORM! DEXTER! CAN'T GO WRONG! THIS IS MY TOURNAMENT!
http://maddox.xmission.com/
Post by: Erase This on April 04, 2004, 11:35:51 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on April 15, 2004, 10:07:45 AM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on April 15, 2004, 10:43:08 PM
I do not care if it is online or not if you represent yourself as a pro shop then act like one. Jeff has gone way beyond with many others just read the posts I am not online and this is a warning for all other buyers. I have purchased many balls from Buddies and also bowlingball.com and anytime there was an issue it was resolved with little to no hassle on either end and went smoothly. Jeff is downright ruthless and not providing a good service level whether he is a pro shop or not even guys that bowl in the alley he is located have left messages on here about him. Read all the posts and then make a decision. Do not go just based on me.
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on April 15, 2004, 10:43:10 PM
I do not care if it is online or not if you represent yourself as a pro shop then act like one. Jeff has gone way beyond with many others just read the posts I am not online and this is a warning for all other buyers. I have purchased many balls from Buddies and also bowlingball.com and anytime there was an issue it was resolved with little to no hassle on either end and went smoothly. Jeff is downright ruthless and not providing a good service level whether he is a pro shop or not even guys that bowl in the alley he is located have left messages on here about him. Read all the posts and then make a decision. Do not go just based on me.
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on April 15, 2004, 10:43:19 PM
I do not care if it is online or not if you represent yourself as a pro shop then act like one. Jeff has gone way beyond with many others just read the posts I am not online and this is a warning for all other buyers. I have purchased many balls from Buddies and also bowlingball.com and anytime there was an issue it was resolved with little to no hassle on either end and went smoothly. Jeff is downright ruthless and not providing a good service level whether he is a pro shop or not even guys that bowl in the alley he is located have left messages on here about him. Read all the posts and then make a decision. Do not go just based on me.
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on April 23, 2004, 12:16:24 AM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on May 02, 2004, 09:57:38 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on May 11, 2004, 11:38:27 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on May 17, 2004, 11:15:22 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on May 24, 2004, 08:18:43 PM
If you look back at the whole post for the past year and change your settings there are several people that have had problems if you look at it.
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: michelle on May 24, 2004, 08:47:55 PM
By continually beating your drum on this, you are just as bad as themezz was on the Beach Bowl crap.
Post by: ballcellarcom on July 10, 2004, 12:09:35 PM
Customer service is now Ballcellar.com's number 1 priority, it always has been and always will be.
Mention this post and get $5.00 off your next purchase.
Thanks for the support, and if any one has a personal problem be and man and call me toll free.
Post by: Erase This on July 23, 2004, 12:27:24 AM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on September 03, 2004, 01:46:04 AM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: C300_Rye on September 03, 2004, 02:39:21 AM
Post by: pjr300 on September 03, 2004, 09:46:08 AM
Thanks for keeping this thread alive and reminding us that this dud really has too many issues and should be avoided.
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pjr300
live from the Bowling Capital of the World
Post by: Erase This on December 20, 2004, 10:05:38 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on March 11, 2006, 11:55:34 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: michelle on March 12, 2006, 09:09:05 AM
Post by: Luke909 on March 12, 2006, 09:13:50 AM
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Luke
Post by: JOE FALCO on March 12, 2006, 09:21:24 AM
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Hit them light and watch them fight
J O E - F A L C O
Post by: laner7pin on March 12, 2006, 09:22:27 AM
quote:
ERASE THIS ..You write very well in your posting .. very descriptive .. wonder why you DON'T HAVE A PROFILE!
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Hit them light and watch them fight
J O E - F A L C O
Must have been "Erased"
Couldnt help it...
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Unoffical Brunswick staff 05-06
Viva la Nacion!
Post by: Erase This on March 12, 2006, 07:43:23 PM
Never took the time to fill out the profile but I have had several successful transactions on here with premier people.
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on March 12, 2006, 07:58:34 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Rileybowler on March 12, 2006, 08:16:23 PM
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Carl
Post by: tjj300 on March 12, 2006, 08:23:34 PM
Post by: Warren300 on March 13, 2006, 08:46:52 PM
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warren300
warren@hebowlingsupply.com
Visit my ebay store or on the web at
http://stores.ebay.com/H-E-Bowling-Supply
http://www.hebowlingsupply.com
Post by: Erase This on March 13, 2006, 09:42:17 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: pjr300 on March 13, 2006, 10:03:14 PM
If I remember correctly, Erase This was not the only person who experienced issues with Ball Cellar.
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pjr300
live from the Bowling Capital of the World
Post by: Baxfran on March 13, 2006, 10:03:47 PM
Truth be told...everyone on this planet is entitled to their 2% of mistakes of one form or another, be it business, acadamia, and life in general. Two screwups out of 100 is a normal rate of dissatisfaction in customer service, however, it's up to great businesspeople to strive for excellence. We've made errors in our lives, it's up to us to make amends and move on.
Have you tried to contact Jeff and speak with him to resolve your issue before posting your dissatisfaction with his customer service skills to the cyberworld?
FB
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Happy Bowling!
Fran
FRAN BAX -
**Member of the Buffalo and New York State Bowling Association Halls of Fame
PS: Wanna Quit Smoking? Call 1-866-NYQUITS
Member, Dyno-Thane Amateur Advisory Staff
Edited on 3/13/2006 10:08 PM
Edited on 3/13/2006 10:09 PM
Post by: pjr300 on March 13, 2006, 10:07:35 PM
Fran. you're absolutely right. Mistakes happen. Saying "I'm sorry" and attempting to reconcile them are part of the process. However, it doesn't seem like Jeff has the full process down quite yet.
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pjr300
live from the Bowling Capital of the World
Post by: Warren300 on March 13, 2006, 11:05:39 PM
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warren300
warren@hebowlingsupply.com
Visit my ebay store or on the web at
http://stores.ebay.com/H-E-Bowling-Supply
http://www.hebowlingsupply.com
Post by: Erase This on March 14, 2006, 08:36:24 AM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: Erase This on April 05, 2006, 10:28:04 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: kid51178 on April 14, 2006, 10:09:44 PM
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Tim
You guys always complicate everything.
"A good friend will not come bail you out of jail....
But a true friend will be sitting next to you saying .
WE screwed up!"
Post by: Erase This on April 26, 2006, 10:23:08 PM
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Post by: tjj300 on April 27, 2006, 11:00:27 AM
Personally, I've never had a problem with them.