BallReviews
General Category => Online Proshops => Topic started by: Erase This on October 13, 2003, 09:30:06 PM
-
I talked to Jeff who is the owner first of all I bought 4 balls from him this summer gave me a fair deal then I went back to buy 4 more and he would not return calls and then he had the nerve to tell me he had called me at work several times which i recieved no messages. I purchased another 3 balls from him on his website because on ebay after I purchased the others he had me blocked for some unknown reason. I paid timely and smooth transaction from my end. After I got the other balls I got a hotwire had it drilled up and it cracked to left of my middle finger emailed him several times explaining to him that i bought it from him and expected him to warranty the ball. He told me to have my local proshop take care of the warranty. So therefore does not give service and stand behind his sales. Told me that it was probably a bad drill and my pro shop was mad because I bought the ball cheaper online and not for retail from them. Well I live in a small population area and balls do not sell anywhere close to retail and my driller is a former PBA member for 9 years. He is retired and drilling balls out of his garage for a past time. He is not needing to make a BIG profit so he does it for satisfaction of watching someone succeed with a ball he drilled. I highly do not recommend ballcellar the guy was a real jerk to me. If you look in his ebay negative feedback on anyone that had a negative you can see by his responses that he was very unproffesional. Any further questions let me know I would be glad to answer them.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
Edited on 10/15/2003 0:53 AM
-
Erase,
I think you may have several issues you need to work out with ballcellar.
I base that on what you said (I know you are very angry right now and I Understand how you feel. I have felt that way many times before myself.) and on the fact that I have bought several balls from Ballcellar via Ebay and directly. He has never been less than thoughtful and considerate. He even rectified a problem I created when I accidentally asked for and paid for the wrong weight ball. He sent the correct one without a bad or nasty word or an arguement. If he was not a good dealer, this would surely have annoyed him and caused a nasty word or two.
Also I have to believe it is just not realistic to believe that a ball you buy via mail order will be guaranteed by the seller; they are just too many things that can happen to the ball once it is out of his hands to expect him to bear the brunt of it, especially at the low margins they make. Your driller can certainly as the manufacturer's rep when he visits about the ball's cracking. They all visit. I don't know if they keep track of which serisl number they sell to each pro shop or not.
I don't know of any internet or catalog seller who will do that for a ball. Maybe there are some I don't know about. One place does charge drilling insurance, although technically, that is not necessary because manufacturers do guarantee balls, BUT with a lot of exceptions.
Why not call Ballcellar or email him again and pursue this problem from a negotiation or compromise point of view?
No, I am not a personal friend of his.
--------------------
"Those who do not remember history are doomed to repeat it."
-
I attempted several times to smooth the transaction I asked him if I sent it back if he would warranty it since it carries a manufacturer warranty from storm did not ask for a lot. I just am a firm believer growing up in a business environment myself and managing a business myself I think you step up and take care of return customers. I purchased not just 1 ball but several balls from him and paid timely smooth transaction. Plus I am not the only one who says the guy is a jerk I also talked to a lady I bowl against on Friday who also purchases a lot of balls online and she said the guy treated her like a jerk too. She also does not recommend him to others. Someone should not treat you like crap because you have a problem and he was not friendly nor tried to reconcile the problem anyhow. He also told me if I had someone who knew how to drill balls and had a pro shop why not buy my balls from him???? Ok that means send the customer down the road??? You just do not run a business that way I am sorry you do not say sorry charlie and send your customers down the road that is profits I'm sorry. I encourage some research in his ebay responses look at anytime he has been confronted with a problem he responds to negative feedback very ignorantly. Anything smooth he is cool about it. Otherwise he does not respond to negatives at all.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
quote:
I attempted several times to smooth the transaction I asked him if I sent it back if he would warranty it since it carries a manufacturer warranty from storm did not ask for a lot. I just am a firm believer growing up in a business environment myself and managing a business myself I think you step up and take care of return customers. I purchased not just 1 ball but several balls from him and paid timely smooth transaction. Plus I am not the only one who says the guy is a jerk I also talked to a lady I bowl against on Friday who also purchases a lot of balls online and she said the guy treated her like a jerk too. She also does not recommend him to others. Someone should not treat you like crap because you have a problem and he was not friendly nor tried to reconcile the problem anyhow.
I hear you. I understand all that is too much to take.
quote:
He also told me if I had someone who knew how to drill balls and had a pro shop why not buy my balls from him???? Ok that means send the customer down the road??? You just do not run a business that way I am sorry you do not say sorry charlie and send your customers down the road that is profits I'm sorry.
I agree again. He should not have said that. I was hoping he was just having a bad day, as dealing with all the customers he does, considering all the balls he sells.
quote:
I encourage some research in his ebay responses look at anytime he has been confronted with a problem he responds to negative feedback very ignorantly. Anything smooth he is cool about it. Otherwise he does not respond to negatives at all.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
I generally try to soothe things over anyway I can, no matter which end of the deal I am on. I am not a professional seller nor buyer, but have had some deals go very bad, none of which were my fault. I prefer compromise over either party's suffering, but sometimes compromise is not an option.
All in all, one can only back up so many steps until one feels backed into a corner, as I can see you feel right now. You did what could.
Better luck with other dealers on ebay and the internet. There are many good people out there, still. If you need a suggestion (I don't think you do.), I have a few who have been good.
--------------------
"Those who do not remember history are doomed to repeat it."
-
This is one area that I like to take pride in for my work.
If I do something wrong, I fix it. I see it as my responsibility for the product I sold.
I do not sell as much as Jeff does but I am ok withthat. I have sold a lot of Storm balls and have dealt with them on several occasions. Storm is a great company to deal with and I am positive they would have sent Jeff a bal lto replace the defective one. It is a simple matter of custoemr service..afterall you are a customer and there is more to a sale than simply colelcting money and trading goods.
Next time you are looking to buy 3-4 balls at a shot Erase This, let meknow I can undoubtedly help you out. And if there is anything wrong I WILL stand behind it...it was my sale, it remains my problem until the customer is happy.
--------------------
Doug Sterner
Doug's Pro Shop
Owego, NY
http://dougsproshop@aol.com
www.dougsproshop.net
Diamonds are a bowler's best friend!
Now accepting VISA/MC and Discover for your purchases
-
OK Jeff aka BallCellar.com
First of all let me correct your incorrect answer I bowled 5 FRAMES on the ball when it cracked not 10 games I did not even have the ball 3 days and I notified you after drilling it. Second of all the former PBA member drilling my bowling balls in his garage has a PRO SHOP in his garage and it is a seperate room for drilling balls and it is a pole building with heat and all not just some old garage. All I simply asked for was some customer service out of Jeff he refused to do anything to help me with the issue did not even ask to see the ball before he ASSumes that he KNOWS what happened to the ball. I am in business as well and have been raised in several family businesses and quality business try to resolve problems with their customers to avoid negative activity. I have purchased several balls from ballcellar in the past few months 7 to be exact and I do not appreciate the treatment they give me. All I ask for is a little cooperation not asking for the moon. Thanks Coach Tommy for backing me up I am not sure who you are but thanks. Also for a 5000 bowling ball sales shop you think you would be more concerned about customer service.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
well I heard from a couple bowlers in my town that this person was'nt very good to deal with. He has smart remarks and very impolite, as far as ballcellar and coachtommy my bids are on tommy teach em a lesson
--------------------
PLAYING DEEP USE YOUR FINGERS!!!!!
-
ttt
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Well truthabouttommy of course a buddy is going to try and bail out a buddy. But let me say the things I said are true and he is very arrogant. I encourage anyone to read his NEGATIVE posts on his ebay website. Yes he has many positives but when the situation arises of a problem Jeff goes bananas and acts very unprofessional. He thinks he is all that and has all the answers without even proper research of the situation and then ASSumes he knows all about what happened. Well I also encourage you to read all the lingo everywhere. I have no desire to just shoot crap about someone online for no reason. I only speak the truth and sometimes the truth hurts. You really have to give me a reason to respond or I would not say a word just suck it up and never purchase from him again but the joe no public deserves the truth. So BEWARE and besides who cares about what ABC scores someone has that does not EXEMPT him from being a unprofessional businessman.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
"Any certified Pro Shop can send any ball back and the manufacterer will replace it" This is not always the case in my town. If you buy the ball from the internet your dealing with the person you bought the ball from. The guys here will refuse to waste there time on a ball that wasn't bought from them. He might have a proshop guy that are just like mine if thats the case he is stuck with that ball and you his only help to get it resolved for him.
-
Coach Tommy set this guy straight.
--------------------
I don't really play cards and I am not 79, but it fits together somehow.
-
I think this type of discussion becomes futile after a while. Some will believe one person; some will believe the other, based on their inclination, beliefs and experiences. It is very unfortunate when such conflicts arise only, because I do not believe they will be resolved to everyone's satisfaction.
Addiitonally, some distributors and some pro shop will deal in one manner and some will deal in another regarding bolwing ball warranties.
Please don't let this degnerate into another name calling contest.
--------------------
"Just because you can do something does not mean you should do it."
-
All I was saying Charlest is that CoachTommy is averaging 244 in our scratch doubles league on here and I am sure he wouldn't be lying about his scores there. So, He should atleast set the record straight.
--------------------
I don't really play cards and I am not 79, but it fits together somehow.
-
quote:
All I was saying Charlest is that CoachTommy is averaging 244 in our scratch doubles league on here and I am sure he wouldn't be lying about his scores there. So, He should atleast set the record straight.
--------------------
I don't really play cards and I am not 79, but it fits together somehow.
Card, I am not criticizing you personally.
What you just said is just my point: you say the Coach is a great bowler and the other guy says that ballcellar is a great bowler. That does not address the issue, the point which is becoming more fuzzy with each counter-argument. This is not going to be decided here on BR.com
--------------------
"Just because you can do something does not mean you should do it."
-
Good point Charlest. I retract my previous statements. I probably just muddied the water some.
--------------------
I don't really play cards and I am not 79, but it fits together somehow.
-
UnLEfty this is not a argument about wholesale or pro shop it about professionalism. Which Jeff from ballcellar lacks. It is not all about a damaged ball it is about how he handled it. With the commments he gave me in the respond emails and never returning his calls. I wanted an original discussion on the items and he turned it into a so called argument. Again I encourage everyone to read his negative responses on ebay they are very unprofessional and negative to the people involved. I have a hard time believing that being so negative in your responses can be positive for business.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Yep,
I've had very good luck with getting balls from Ballcellar.
Good prices, and perfect specs every time.
Once the wrong ball was sent and he retrieved old ball and sent new one immediately on his nickel. The Wicked BRT.
I've also heard he is an incredible bowler.
AND he's from my home town as his Coach Tommy. Cool.
I've heard that in town sometimes he gets impatient with locals, oh well it can be trying after lots of years, if I was in the bowling business so would I.
In the immortal words of Rodney King, "Can't we just all get along?"
If I may make a suggestion.
Ballcellar with your great reputation, why don't you consider helping this guy get his warranty ball. Your reputation is more important than this squabble.
I'm sure Erase this will post positive if you straighten this out! And probably even buy more balls from you.
REgards,
Luckylefty
Keep up the good work!
-
Content Removed by Webmaster
-
A lot of the information was deleted from this site. Jeff proposed to tell everyone that I bowled something like 10 games on this ball and then had a problem with it which was not true I only bowled 5 FRAMES. He also proceeded to tell me the reasons it could have cracked and he said could be lane damage, bad drill, or even God himself could have cracked it. Well that is very unprofessional and unchristianlike. You do not make wise cracks using God just not professional at all. That is my point he showed his true colors. Very very unprofessional here people and point was well proven when he responded like that. Along with the backing in his negative responses in ebay. He shows his true colors. When someone is happy he is fine but the moment a problem arises he goes into defense mode and does not try to satisfy the problem only errupts and it all someone elses fault and it's YOUR PROBLEM not his. Not businesslike Jeff and like others have said you do not return calls or emails and that is true. I called you several times wanting to purchase 3 balls and you claimed to have called me back at work thats a lie when I called you on the carpet because I never once received a message from you. You just told me that to cover your tracks and others on here confirmed what I suspected. I am sorry this whole mess had to happen but you just do not act that way in business and others deserve to know the REAL you not the one who sells lots of bowling balls with no problems but the one who comes out when you get into a pinch and do not want to resolve it costing you money because of problems. As far as the ball goes maybe it can be taken care of at any pro shop but you sold it to me and all I asked was for a little help and you got all mean about it.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Wow what a situation. No matter how good the driller any ball can crack. So for him saying it could be a bad drill, hell it could be. I have seen many balls that crack from a bad drill. Not saying it is that. Maybe just maybe could be some flaw in the ball. If he is running an online business plus a local shop the man is busy. I have never done business with him so I don't have any experience with him. I understand the fact that your local center won't do anything with the ball due to you buying over the internet. That is not all that uncommon most small pro shops are that way. That can be the dangers of buying over the net. Have you tried to contact the company direct to send the ball back to them? Yes you can save money over the internet but on the same hand can have twice an many headaches. Sometimes spending more and working with your local pro shop is far better. Don't get me wrong I am not pointing fingers at you or anybody else, just offering a different angle on things. If he had worked well for you before why be upset try to work things out and see what happens.
--------------------
time to leave South Dakota
-
ttt
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Erase-
Just an objective point of view is that why not try to solve the problem rather than making it worse. Arguing is probably not making it better. Try to get the ball replaced. YOu can't expect the internet pro to be the same as the pro down the street. If that type of service is what you desire than you need to pay for it and pay your local pro to get their full service. I don;t think that it was unprofessional to say that it was an act of God either. Call your insurance company and tell them a tree fell on your car. Tell them that lightening hit your house. They will tell you it is an act of God. I know you are mad. Take a deep breath look at the situation calmly and do what is best for you to solve it.
--------------------
I don't really play cards and I am not 79, but it fits together somehow.
-
ttt
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
I'm sorry, but I really have to stick up for Jeff. I'm another one of those guys who buy all my stuff on Ebay because I can drill it myself. Jeff ALWAYS sends the ball out the day of payment and honors my pin requests. What more do you want?
-
I've purchased about 7 or 8 from ballcellar.com over the last 4 or 5 months. Only "bad" transaction was that the Inferno he sent me was hands down the UGLIEST Inferno ever made. I can't believe it wasn't a blem. I call it my Predator Infernor - you remember the line from Predator when Arnold gets his first up close and personal look at the Alien? That was exactly what I said when I pulled the ball out of the box. Did I send it back? Hell No! I'll always know which one on the rack is mine!
Actually, although I don't know it for a fact, I suspect that a lot of what is available on ebay from high-volume sellers is the "less than desirable" balls, i.e. off-color, short pins, too many dimples, etc. You know - the ones the Pro-Shops send back to the distributors, or the ones that the distributors know aren't going to be accepted by the Pro Shop. Those - and the close-outs.
-
Happy NEW YEAR!!!
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Your welcome Jester
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
I have a question: BallCellar.com says he is a pro shop and has great professionalism. Tell me, what level of skill and professionalism does it take to take a NIB box in a ball and put a shipping label on it? Any dope can do that! A professional pro shop helps the customer select the ball, determine the best layout for the condition and their game, professionally fit and drill, and provide after sale service.
I'd say that at a mininum that BC.com should volunteer to help out the customer with a product defect -- especially one that has purchased 5 balls in recent months!
I think Erase This is so iritaed with the whole deal by the fact that his repeat business hasn't generated him the least bit of respect or care from BallCellar.com. I know most companies try to extend greater care to repeat customers, not chase them away!
By the way, I'm not a pro shop and have no vested interest in one. JMHO... guys, this is Business Basics 101.
--------------------
pjr
-
Thanks PJR well put and exactly my feeling being raised in a business atmosphere. That is business 101 and I agree completely. I buy about 50 balls a year and very good friends buy several also. I am loyal to the people who TAKE CARE of me. Otherwise I just want everyone to know how I was treated with no respect or even that I was loyal buying 5 plus balls in a short period. Again well said PJR thanks for your support.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Hey! I'm new to this board but thought I would share my experience with ol' Jeffy @ ballcellar.com.
I just got back into bowling after several years out of it completely. I wanted to update my aging equipment but was on a very tight budget. I discovered the amazing quantity of balls and equipment available online and on Ebay.
I won an auction from ballcellar for a Hammer Sling Blade at a very good price. I didn't try to make any contact prior to bidding because my bid was so low I never expected to win. Anyway, Jeff lists his phone number on his auction so I called.. and called... and called. I left several messages and he never returned any of them. Also sent several emails with no response. A few days later finally made contact and found he would drill it for me also. Only charged $15.00 complete w/ inserts and thumb slug. What a GREAT deal. I waited a couple of weeks and never heard anything nor did I get my ball. Many emails later, I finally get a response.. He forgot about the order and would get it out that day... and he did. Ball arrived and he did a pretty good job drilling it I will say. BUT, he did not read the spec's properly and drilled the cut-to-cut span as the actual span. So it has a "relaxed" finger tip drilling. I used the ball for a couple nights of league and it seemed light to me but I thought it was in part to the relaxed grip so I didn't give it a lot of thought, plus, I had no easy way of weighing it. Finally picked up one of my old balls and it was obvious it was lighter. Took it to a local pro shop and weighed it at 14.895 lbs... It was suppose to be 16 lb. ball.
I emailed him several more times before I ever got a response. Then he argued with me about weighing it properly. I told him I would be happy to ship it back to him and when he realized I was right he could replace it with the one I ordered. Never heard back from him again. It's been about 3 weeks or so. He refuses to honor his sale or his product. Too bad, I need a few more balls and I thought I had found a good online source for them. In my opinion there is no room for people who refuse to stand behind their products and their work. He made the mistake, he should correct it. It will cost him a lot more in lost business than what it would have cost him to correct it. Now, I hope to get the word out to as many people as possible.
BUYER BEWARE!!!!!!
-
Absolutely horrid.
You know, I saw a ball on ebay the other night that I found interesting... went to bid and say ballcelalr.com, so I passed. Don't need the hassle.
--------------------
pjr300
-
This proves the same fact I have said all the long. Jeff is not professional at all and calls himself a PRO SHOP????? Hmmmmmmmmm. Well I called him several times too and he claims to have tried to call back but did not because I gave him my work number and someone is there all the time during the times he claimed to have called. I am just wondering how he can call himself a PROshop????? hmmmmmmmmmmm. Well Johnsland I recommend you contact ebay and file a complaint against him so we can get the word out to ebay and maybe eventually get him kicked off ebay. After one purchase I did with him everything went smooth before I even had these problems he had me blocked as a buyer from him for ebay. That was after a smooth transaction go figure????? The guy is just a plain old unprofessional jerk.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
ttt
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Yep I agree PJR300!!!!
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
FWIW, I have gone through ballcellar on a couple of items and never had a problem- he came through on requested specs. Issues with warranty are something that I have fortunately never had to deal with, but for the most part, I know that the potential lack of seller assistance on a warranty matter is part of the price one pays to buy cheaply over the internet instead of a brick and mortar shop.
-
hey if you get a ball online then it is YOUR responsibility if it cracks once its drilled. Once it leaves his shop its not his problem. If you had Jeff drill it he would have fixed it. I have never had a problem with a ball cracking so i would assume that it was infact a poor drill. I have dealt with him before and had absolutely no problems at all with him. I had him drill a ball and send it to me, and it was exactly as i asked. So I think you are full of it if you think this is his fault and you have a right to bad mouth him about a ball that is not his issue. If you don't want to deal with it then buy it at YOUR OWN proshop. Sometimes its not the fault of the seller, its the guy buying it who thinks somebody owes him the world. So now go ahead and rip me apart but you know i speak the truth.
-
Well crankncrash you are entitled to your opinion. But frankly all I am warning people about is he is not professional and if you go and read his negative feedback on ebay or this whole post from day one then you would understand. So before you jump to conclusions read ALL the details. I would encourage anyone to read what happens when somebody has a problem and BIG BAD JEFFY goes ape on them. If you have a good transaction then he is cool but if you question something he goes all unprofessional on ya. There is plenty of backup feedback in this WHOLE post from others as well as his ebay negatives which all can explain themselves. He does not return phone calls in a timely manner if at all and then he says he tried calling hmmmmmmmmmm. Also I was not expecting the world all I asked for was some help. He would not even be nice about that after purchasing multiple balls from him this past summer. You think after 4 balls someone would sit up and take notice and say repeat customer lets try and understand him. But obviously to him he sells SO MANY balls that to him one customer will not kill him. Wrong attitude when you call yourself a PRO SHOP. Well once again I encourage everyone to read all his posts and his ebay feedback when it is negative it will speak for itself. Save yourself some pain just do not buy from Jeff.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
I wanted to order a few things from them last week. I called several times and left emails and never got ahold of them. Answering machine said to leave a message but what's the point when I called 10 times during normal business hours and no on ever answers. Needless to say buddies pro shop got my $300 worth of business.
-
Kidjete your right and exactly the point I was trying to make. He never answers the phone during business hours and does not return calls!!! Thanks for backing up the subject. I also would encourage anyone to change their settings and look at this whole post from day one there are several backups in reguards to this subject.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Erase this, I know what you have gone through, I bought three balls from ballcellar back in JULY 03, 2 of which were "buy it now", I sent an e-mail saying I was looking for 2 balls with spefific specs, and if he had them in stock i would buy them. He responded very quickly, I asked for a Wicked B/R/T, with a 3" pin, Ebonite Warrior with a 3" pin and a Icon 2 3" pin. What he sends me was all together just bad customer service.
What I got was a Wicked that was cracked, a warrior that had a 1" pin, but a icon 2 that was what I asked for. He then tells me to not contact UPS, that he will do it, to save the ball and he will get it replaced. Well it is FEB 04 and I still have the cracked wicked, he made me wait so long that I couldn't even put negative feedback on his Ebay account. He kept telling me that UPS was looking into it, that to just be patient.
Finally the last sign that insured me that I was ripped off was that I send him the last e-mail and he answers back with "What am I supposed to do"? He then tells me to send it back to Columbia or have my local proshop deal with it, its not his fault. The problem that he had was that UPS would not cover it, because the box was not damaged in transit, so he wouldn't help me and I was SOL.
To say the least I will never get a ball from this rip off artist.
-
Thanks for posting the information and backing me up on this hitsomeballs. There are so many people defending Jeff saying that I do not know what I am talking about. Like I said before if it is a positive transaction it goes smooth but as soon as there is a problem he goes ape on ya. Lets just say ITS NEVER JEFF'S FAULT!!!!! There is plenty of proof listed here in this post if you track it back in your settings and I encourage everyone to read his NEGATIVE posts on ebay he has lots of positives but like we said once it turns to him taking care of something SORRY CHARLIE!!!! BUYERS BEWARE!!!!
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Have you checked with Storm yourself?you might get further going that route..
--------------------
BIGZ-
BIG ON THE LANEZ!
Edited on 3/9/2004 5:23 PM
-
Another confirmation of BALL CELLAR BEWARE!!!!!!!!! Thanks highrise.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
well i have been biting my tongue for a while on this one lol my opinion is that when buying a ball on the internet, if i buy from an individual, i have to figure i am dealing with the company myself if is does crack etc, although i do expect a ball exactly as stated . if i am buying on the internet from a proshop.. aka ballcellar, or any other i expect them to stand behind my purchase fully, after all internet or not they are still advertising as a proshop, if they arent a proshop, that would be sorta like fraud in my opinion and i would take action necessary. i buy all of my balls from the internet, my local pro shop who drills them hated it at first but has learned to live with the fact that he can make 50 bucks drilling it in little time.i own my own business and have found out that great work travels slowly but crappy work travels very fast. if i was jeff i would have just replaced the ball no questions, once i received it back and verified (by the track) how long the ball was actually used, would have seemed the easiest way. i also believe that erase this has made this a personal vandetta to try and ruin this guys business, this is wrong also. fact is though jeff, you seemed to make things worse by acting exactly as erase this stated, very unprofessional and well just plain old stupid. i could see if the guy was a first time buyer but he is buying like 4 to 5 balls a year from you.. problem with todays world no loyalty at all. bottom line is erase it should give it a break and contact storm directly about the ball, and to jeff you should maybe just answer in a professional manner and back up your sales. one thing is for sure here..I WOULDN'T BUY A THUMB PLUG FROM YOU JEFF, sorry but it has nothing to do with erasethis's problems or anyone else 5000 balls a year you expect it, you sir have stuck your own foot in your own mouth ...erasethis drillwizard, buddies and doug sterner stand behind their sales stick with the winners just my two cents
Edited on 3/13/2004 12:17 PM
Edited on 3/13/2004 12:33 PM
-
lol so piss on em. no one's makin ya do business with him either so take your business elsewhere and be done with them.
You get what you pay for. you want a good ball at a good price call doug sterner or wildoctopuss or buddies. You never hear anything bad about those shops and for a few more bucks than you would have spent on those retards you would have gotten what you wanted and been happy about it.
-
brimar, this is a forum for giving feedback on purchases people have made. I think everyone here who has had a problem with Jeff has every right to post here and not put up with people telling them to go elsewhere. Obviously we all have gone elsewhere but we are merely warning potential buyers of the risks they are taking, which is the purpose of the forum.
--------------------
STORM! DEXTER! CAN'T GO WRONG! THIS IS MY TOURNAMENT!
http://maddox.xmission.com/
-
Well put kidjete that is why I named the forum response BALLCELLAR BEWARE!!! As all of you have read since I made the post Jeff is not a businessman and does not take care of his customers or his business. His motto is Customer is always wrong or so it seems.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
ttt
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Mongo,
I do not care if it is online or not if you represent yourself as a pro shop then act like one. Jeff has gone way beyond with many others just read the posts I am not online and this is a warning for all other buyers. I have purchased many balls from Buddies and also bowlingball.com and anytime there was an issue it was resolved with little to no hassle on either end and went smoothly. Jeff is downright ruthless and not providing a good service level whether he is a pro shop or not even guys that bowl in the alley he is located have left messages on here about him. Read all the posts and then make a decision. Do not go just based on me.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Mongo,
I do not care if it is online or not if you represent yourself as a pro shop then act like one. Jeff has gone way beyond with many others just read the posts I am not online and this is a warning for all other buyers. I have purchased many balls from Buddies and also bowlingball.com and anytime there was an issue it was resolved with little to no hassle on either end and went smoothly. Jeff is downright ruthless and not providing a good service level whether he is a pro shop or not even guys that bowl in the alley he is located have left messages on here about him. Read all the posts and then make a decision. Do not go just based on me.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Mongo,
I do not care if it is online or not if you represent yourself as a pro shop then act like one. Jeff has gone way beyond with many others just read the posts I am not online and this is a warning for all other buyers. I have purchased many balls from Buddies and also bowlingball.com and anytime there was an issue it was resolved with little to no hassle on either end and went smoothly. Jeff is downright ruthless and not providing a good service level whether he is a pro shop or not even guys that bowl in the alley he is located have left messages on here about him. Read all the posts and then make a decision. Do not go just based on me.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
ttt
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
ttt
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
ttt
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Exactly and well said dulos backs up everything everyone else has said also. No return calls, service nothing!!! Very unprofessional and not timely either.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Bigmouth,
If you look back at the whole post for the past year and change your settings there are several people that have had problems if you look at it.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
And there have been several that have had good transactions with him.
By continually beating your drum on this, you are just as bad as themezz was on the Beach Bowl crap.
-
Hi, feel free to check out the new website, prices are still the lowest on the internet, bar none, anywhere, and a new staff is in place. One thing I have learned is that after 10000 positive transaction, the 10 bad ones are the only ones that make any noise unfortunately.
Customer service is now Ballcellar.com's number 1 priority, it always has been and always will be.
Mention this post and get $5.00 off your next purchase.
Thanks for the support, and if any one has a personal problem be and man and call me toll free.
-
SAVE YOUR $$$$$$$$$$$$$$!!!! Jeff is not professional nor has customer service been his number 1 priority if it was he would return phone calls when you leave messages that you want to purchase multiple balls and also research more before he ASSumes he knows whats wrong with your ball there is a big difference between 10 games and 5 frames which he was told in this post. If you want to save lots of headaches well worth more than $5 then deal with Doug Sterner have heard all good things about Doug on this post and I will get ahold of you Doug when I need some more balls. New staff hmmmmmmmmmm same old Jeff.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
ttt
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
thanks i wont ever buy from him he sauds like a jerk
-
Thanks for keeping this thread alive and reminding us that this dud really has too many issues and should be avoided.
--------------------
pjr300
live from the Bowling Capital of the World
-
I agree apoc a year how ridiculous once again way to go Jeffy!!!
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
A friendly reminder.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Since you insisted on bumping this, we'll include the friendly reminder that many people have had no problems whatsoever in dealing with Jeff.
-
I got a ball off ballceller about a year ago and i had no problem at all it was a good transaction.
--------------------
Luke
-
ERASE THIS ..You write very well in your posting .. very descriptive .. wonder why you DON'T HAVE A PROFILE!
--------------------
Hit them light and watch them fight
J O E - F A L C O
-
quote:
ERASE THIS ..You write very well in your posting .. very descriptive .. wonder why you DON'T HAVE A PROFILE!
--------------------
Hit them light and watch them fight
J O E - F A L C O
Must have been "Erased"
Couldnt help it...
--------------------
Unoffical Brunswick staff 05-06
Viva la Nacion!
-
Joe,
Never took the time to fill out the profile but I have had several successful transactions on here with premier people.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Joe I now have a profile I just took the time to update it just for you .
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
Quit buying off the internet from someone you don't know buy from your local pro shop you won't have to worry about these fly by night so called businesses . Sounds like to me all this guy is is a shipper of balls and once he's shipped he wipes his hamds clean don't do business with him it isn't worth it in the long run once you have a problem he won't address you haven't saved you've lost. That junk about not honoring a guarantee after ten games is a bunch of who shot John most balls have a year worranty
--------------------
Carl
-
Not for anything, but Ballcellar has been around for more than 3 years as far as I know. Doesn't sound like a fly by night operation to me.
-
I'm not trying to bash anyone but a few years ago I ordered a bag from him on ebay.I toke me more then a month to get it.He never returned my phone calls.He did respond to maybe half of the emails I sent him.The bag did finally arrive and it was in good condition.I bought balls and other things from him before that and didn't have any problems.Other then the customer service the products were good.
--------------------
warren300
warren@hebowlingsupply.com
Visit my ebay store or on the web at
http://stores.ebay.com/H-E-Bowling-Supply
http://www.hebowlingsupply.com
-
Thanks for confirming the bad customer service Warren sounds just like the problems I had. Thanks for backing me up I am not into bashing either just telling people the truth.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
If I remember correctly, Erase This was not the only person who experienced issues with Ball Cellar.
--------------------
pjr300
live from the Bowling Capital of the World
-
Although I never bought bowling equipment off the Internet, I can say that Jeff Ripic is a very respectable businessman. I've known Jeff personally for several years, he's quite an outstanding gentleman as well as an excellent bowler.
Truth be told...everyone on this planet is entitled to their 2% of mistakes of one form or another, be it business, acadamia, and life in general. Two screwups out of 100 is a normal rate of dissatisfaction in customer service, however, it's up to great businesspeople to strive for excellence. We've made errors in our lives, it's up to us to make amends and move on.
Have you tried to contact Jeff and speak with him to resolve your issue before posting your dissatisfaction with his customer service skills to the cyberworld?
FB
--------------------
Happy Bowling!
Fran
FRAN BAX -
**Member of the Buffalo and New York State Bowling Association Halls of Fame
PS: Wanna Quit Smoking? Call 1-866-NYQUITS
Member, Dyno-Thane Amateur Advisory Staff
Edited on 3/13/2006 10:08 PM
Edited on 3/13/2006 10:09 PM
-
Fran. you're absolutely right. Mistakes happen. Saying "I'm sorry" and attempting to reconcile them are part of the process. However, it doesn't seem like Jeff has the full process down quite yet.
--------------------
pjr300
live from the Bowling Capital of the World
-
I agree people are intitled to mistakes.Things do happen that sometimes are out of there control.In those situation the communication and customer service should kick in.Like I said other then the service his products were good.
--------------------
warren300
warren@hebowlingsupply.com
Visit my ebay store or on the web at
http://stores.ebay.com/H-E-Bowling-Supply
http://www.hebowlingsupply.com
-
Baxfran I attempted the whole process of talking to Jeff first read the whole post from beginning to end he even responded to it and made more of an a@@ of his so called business tactics you say I agree with pjr on this one his tactics are not up to snuff for a "so called" businessman as you say Baxfran.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
I agree Bowl just letting everyone else know!!!
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
I have purchased 2 or 3 pair of shoes and a couple balls from him, always had great service, the first pair of shoe I purchased he sent me a right handed not a left handed, I called him up, he sent the correct pair that day and included a UPS shipping label to send the wrong ones back; not even my major supplier will replace items that they messed up on unless I send it back first or pay again. So say what you will about him, but in the last 8 months I have dealt with him I haven't had any problems. And Erase This if you ball driller put insert or a thumb slug in the ball then it more than likely voided the warranty, at least with most ball companies that is how it works. So he should not have to eat the cost for something that he did not cause to happen.
--------------------
Tim
You guys always complicate everything.
"A good friend will not come bail you out of jail....
But a true friend will be sitting next to you saying .
WE screwed up!"
-
I agree frank the tank
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!
-
The new VENDETTA from Erase This.
Personally, I've never had a problem with them.