Post by: applegam on May 15, 2010, 11:17:57 AM
I know, it's not that big of deal. But I'm use to getting what I ask for. I usually go through Buddies. If you ask for a pin postion or top weight, you get it. If they can't get it for you, they call you to ask what you would like to do.
It's still a great deal to be sure, but would have been nice to get the pin out that I requested.
Post by: Juggernaut on May 15, 2010, 07:26:24 PM
Crooks should've just sent your cash back since they didn't have what you requested.
I hate crooks.
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Good transactions list in my profile
Post by: applegam on May 15, 2010, 08:04:17 PM
quote:
Welcome to the world of buyer beware. You got a first quality, high performance ball with decent specs shipped to your house for $109, yet still didn't get satisfaction.
Crooks should've just sent your cash back since they didn't have what you requested.
I hate crooks.
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Good transactions list in my profile
Post by: backupball on May 15, 2010, 08:04:30 PM
I got the requested pin and 3 oz top weight. They must know you're from MI, applegam.
Post by: applegam on May 15, 2010, 08:11:21 PM
. I'm planning on bringing this to Reno next month. MI bowlers have been tearing it up there. Time to slow them down.. :0quote:
I bought a Mission, and also asked for a 3"-4" pin, with 2.5-3.5 oz top weight.
I got the requested pin and 3 oz top weight. They must know you're from MI, applegam.
Post by: jkiser01 on May 15, 2010, 08:32:57 PM
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My first child.. Hannah Allison Kiser born 4/30/2007... My little angel..
Roto Grip.. King of Them All!!
Storm ain't so bad either!! LOL
I also like AMF/900 Global..
Post by: Juggernaut on May 15, 2010, 08:40:24 PM
quote:
Thank you for completely missing the point....moron.quote:
Welcome to the world of buyer beware. You got a first quality, high performance ball with decent specs shipped to your house for $109, yet still didn't get satisfaction.
Crooks should've just sent your cash back since they didn't have what you requested.
I hate crooks.
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Good transactions list in my profile
And, thank you for making mine!
I got your point alright. You bought a highly sought after ball, at a highly discounted price, got it shipped to you for free, then whine when it isn't absolutely perfect.
You got a high performance, best selling ball with good specs shipped to your house for about 1/2 of what it would cost you in a local shop, yet you complain that the pin is only 2-3 instead of 3-4 and they didn't give you a personal call before sending it?
For $109, you could've gotten a ball with a 6in pin, the cg out of line 3 inches the wrong way, and 5oz topweight.
Morons. Takes one to know one.
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Good transactions list in my profile
Post by: applegam on May 15, 2010, 08:48:36 PM
quote:quote:
Thank you for completely missing the point....moron.quote:
Welcome to the world of buyer beware. You got a first quality, high performance ball with decent specs shipped to your house for $109, yet still didn't get satisfaction.
Crooks should've just sent your cash back since they didn't have what you requested.
I hate crooks.
--------------------
Good transactions list in my profile
And, thank you for making mine!
I got your point alright. You bought a highly sought after ball, at a highly discounted price, got it shipped to you for free, then whine when it isn't absolutely perfect.
You got a high performance, best selling ball with good specs shipped to your house for about 1/2 of what it would cost you in a local shop, yet you complain that the pin is only 2-3 instead of 3-4 and they didn't give you a personal call before sending it?
For $109, you could've gotten a ball with a 6in pin, the cg out of line 3 inches the wrong way, and 5oz topweight.
Morons. Takes one to know one.
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Good transactions list in my profile
Post by: urbanshaft on May 15, 2010, 09:01:46 PM
Post by: 230-n-up-or-bust on May 15, 2010, 10:04:05 PM
Gameplan a new strategy based on the ball in hand, return the ball, or sell it. I don''t think it''s gonna be that tough to fetch $125-130 for the ball if you really want to start with a ball with a 3-4". Have you contacted Bowler''s Paradise to see if they''ll work with you?
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Return with your shield or on it. Strength and honor. Help control the population of Avenging Unicorns. Arm yourselves accordingly. MTIXE
"I''d give my right arm to be ambidextrous."-Nick Faldo
Edited on 5/15/2010 10:05 PM
Post by: DON DRAPER on May 15, 2010, 10:11:56 PM
My wife and I have been spoiled I guess when it comes to customer service. We've dealt with some of the best companies in the world......LL Bean, Honda, Lands'End, etc. We sometimes foolishly expect ALL companies to bend over backwards for us. Good luck applegam.
Post by: applegam on May 16, 2010, 08:37:02 AM
Again, I'm not saying that this ball is a complete piece of crap. It's a great ball and it was at an unbeatable price. All I'm saying is that on one of the particular specs, I asked for one thing and got another.
quote:
What will the discrepancy in pin distances do to what you wanted out of the ball? Do you or your driller marry to a plan and then immediately bail on that plan when the ball arrives outside of initial desired specs?
Gameplan a new strategy based on the ball in hand, return the ball, or sell it. I don''t think it''s gonna be that tough to fetch $125-130 for the ball if you really want to start with a ball with a 3-4". Have you contacted Bowler''s Paradise to see if they''ll work with you?
--------------------
Return with your shield or on it. Strength and honor. Help control the population of Avenging Unicorns. Arm yourselves accordingly. MTIXE
"I''d give my right arm to be ambidextrous."-Nick Faldo
Edited on 5/15/2010 10:05 PM
Post by: applegam on May 16, 2010, 08:42:48 AM
quote:
What will the discrepancy in pin distances do to what you wanted out of the ball? Do you or your driller marry to a plan and then immediately bail on that plan when the ball arrives outside of initial desired specs?
Gameplan a new strategy based on the ball in hand, return the ball, or sell it. I don''t think it''s gonna be that tough to fetch $125-130 for the ball if you really want to start with a ball with a 3-4". Have you contacted Bowler''s Paradise to see if they''ll work with you?
--------------------
Return with your shield or on it. Strength and honor. Help control the population of Avenging Unicorns. Arm yourselves accordingly. MTIXE
"I''d give my right arm to be ambidextrous."-Nick Faldo
Edited on 5/15/2010 10:05 PM
Post by: jkiser01 on May 16, 2010, 09:12:50 AM
--------------------
My first child.. Hannah Allison Kiser born 4/30/2007... My little angel..
Roto Grip.. King of Them All!!
Storm ain't so bad either!! LOL
I also like AMF/900 Global..
Post by: Stan on May 16, 2010, 09:21:59 AM
Post by: srlunatic on May 16, 2010, 10:03:12 AM
Yes he should complain...
He specified EXACTLY what he wanted....period.
If they didn't have the EXACT specs he was looking for they should have contacted him and said we don't have this ball with those specs and here is your money back..
I think it is called CUSTOMER SERVICE...
The mistake was made on the part of the seller....period!
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They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.
Post by: jkiser01 on May 16, 2010, 11:40:12 AM
NO online pro shop is going to guarantee specs, just some are better than others. When I buy direct from the manufacturer, they don't guarantee specs either.
I understand the frustration of not getting what you want, but IMO that's the price you pay for buying online and saving money.
quote:
Holy cow people...
Yes he should complain...
He specified EXACTLY what he wanted....period.
If they didn't have the EXACT specs he was looking for they should have contacted him and said we don't have this ball with those specs and here is your money back..
I think it is called CUSTOMER SERVICE...
The mistake was made on the part of the seller....period!
--------------------
They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.
--------------------
My first child.. Hannah Allison Kiser born 4/30/2007... My little angel..
Roto Grip.. King of Them All!!
Storm ain't so bad either!! LOL
I also like AMF/900 Global..
Post by: erider on May 16, 2010, 11:52:50 AM
I will be relunctant to order from them again, and will not recommend them. Blockbuster and Buddies have ALWAYS called me they could not match my request, that is where my business will go.
Tom
Post by: mumzie on May 16, 2010, 02:54:05 PM
Or - my favorite - asking for a 2X shirt and being handed an XL - because after all, if it's that big, it should fit everyone...
I run an online business, and follow up with every order that isn't EXACTLY as the buyer specified. I would expect no less from Bowlers Paradise.
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www.Shirts4Bowling.com
We Know What Bowlers Want
Home of the HAMBONE shirt!
Post by: s_hemker on May 16, 2010, 03:21:50 PM
quote:
I agree with the poster. Asking for an exact item, and being sent something else - it's like ordering a size 9 pair of shoes, and being sent a 7.5 - because it's close.
Or - my favorite - asking for a 2X shirt and being handed an XL - because after all, if it's that big, it should fit everyone...
I run an online business, and follow up with every order that isn't EXACTLY as the buyer specified. I would expect no less from Bowlers Paradise.
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www.Shirts4Bowling.com
We Know What Bowlers Want
Home of the HAMBONE shirt!
your comparing pin disances to shoe size and shirt size? first off there is absolutely no comparison!! second, i'm sure online business is nowhere near the size of bowlersparadise so you probably don't have a clue how many orders are placed a day there. i'm sure they saw the common number of 3" and gave him what they had available in the warehouse for the sale price. send it back if your not happy with the product. yeah it's inconvenient but for the price how can you complain?
Post by: jkiser01 on May 16, 2010, 06:36:45 PM
quote:quote:
I agree with the poster. Asking for an exact item, and being sent something else - it's like ordering a size 9 pair of shoes, and being sent a 7.5 - because it's close.
Or - my favorite - asking for a 2X shirt and being handed an XL - because after all, if it's that big, it should fit everyone...
I run an online business, and follow up with every order that isn't EXACTLY as the buyer specified. I would expect no less from Bowlers Paradise.
--------------------
------------------------
www.Shirts4Bowling.com
We Know What Bowlers Want
Home of the HAMBONE shirt!
your comparing pin disances to shoe size and shirt size? first off there is absolutely no comparison!! second, i'm sure online business is nowhere near the size of bowlersparadise so you probably don't have a clue how many orders are placed a day there. i'm sure they saw the common number of 3" and gave him what they had available in the warehouse for the sale price. send it back if your not happy with the product. yeah it's inconvenient but for the price how can you complain?
--------------------
My first child.. Hannah Allison Kiser born 4/30/2007... My little angel..
Roto Grip.. King of Them All!!
Storm ain't so bad either!! LOL
I also like AMF/900 Global..
Post by: sigmaphi9 on May 16, 2010, 07:49:17 PM
Post by: completebowler on May 16, 2010, 08:21:25 PM
quote:
I guess I look at things a different way. I have bought online and direct for 4 or 5 years. I also buy about 15-20 NIB balls a year. I always ask for 2-3 pin and I would say about 75-80% of the time I get what I want. Sometimes its not even close to what I requested but I take that into consideration for buying online and saving money. If I want exactly what I want everytime I would forget about saving a few bucks and just buy everything at my pro shop.
NO online pro shop is going to guarantee specs, just some are better than others. When I buy direct from the manufacturer, they don't guarantee specs either.
I understand the frustration of not getting what you want, but IMO that's the price you pay for buying online and saving money.quote:
Holy cow people...
Yes he should complain...
He specified EXACTLY what he wanted....period.
If they didn't have the EXACT specs he was looking for they should have contacted him and said we don't have this ball with those specs and here is your money back..
I think it is called CUSTOMER SERVICE...
The mistake was made on the part of the seller....period!
--------------------
They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.
--------------------
My first child.. Hannah Allison Kiser born 4/30/2007... My little angel..
Roto Grip.. King of Them All!!
Storm ain't so bad either!! LOL
I also like AMF/900 Global..
+1....online buyers need to realize that this is part of the risk they take when ordering online. If you want exact specs then go to a brick and mortar shop to order the ball and tell them to wait to drill it until you see it. Or maybe they will have exactly what you want in stock.
It is just another example of "you get what you pay for".
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ALL STAR BOWLING & TROPHY
LANGAN'S ALL STAR LANES
WALLED LAKE MI
Post by: applegam on May 19, 2010, 06:47:04 PM
The point of this forum is to share experiences with online proshops with others. So, you can form your own opinion based off of this. I have my opinion, and you have a right to yours.
For me, I expected that pin placement was not that big of request. It's not like I asked them to open the box and actually measure the exact distance and if the MB was in line or not. I only asked them to look at the label and pull a 15 lb 3-4 pin. Personally, I don't think that's asking too much. Other online shops don't have an issue with it.
I know some of you think - "well at 109.05 you should be happy with whatever you get". I disagree with that. I don't think the price you pay for a ball should determine the level of service you get.
It's back to Buddies for me.
Post by: bltbyj on May 19, 2010, 06:59:25 PM
Post by: s_hemker on May 19, 2010, 07:18:29 PM
quote:
I submitted my issue via their website this past Saturday. It's been 3 full business days since then, I have have had no contact from them at all. I filled out their form, including my order number, email address and phone number. I at least expected them to say that pin position is not a spec that they guarantee to honor.
The point of this forum is to share experiences with online proshops with others. So, you can form your own opinion based off of this. I have my opinion, and you have a right to yours.
For me, I expected that pin placement was not that big of request. It's not like I asked them to open the box and actually measure the exact distance and if the MB was in line or not. I only asked them to look at the label and pull a 15 lb 3-4 pin. Personally, I don't think that's asking too much. Other online shops don't have an issue with it.
I know some of you think - "well at 109.05 you should be happy with whatever you get". I disagree with that. I don't think the price you pay for a ball should determine the level of service you get.
It's back to Buddies for me.
if it's not about the price why take a chance on a website you don't usually go to?
Post by: TheFreeAgent on May 19, 2010, 07:49:16 PM
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REFS: MrEddie(BBE), notsohotshot(BR), akanayte(UTA), Tywithay(BBE)
CoolRockinDaddy- The ball reviews RA-tard
Post by: mumzie on May 20, 2010, 09:30:21 PM
quote:
your comparing pin disances to shoe size and shirt size? first off there is absolutely no comparison!! second, i'm sure online business is nowhere near the size of bowlersparadise so you probably don't have a clue how many orders are placed a day there.
Ok. I'm trying really hard to not be offended by this comment in response to a post I made. I was comparing online business methods with online business methods. first of all - you have NO IDEA what size my business is - or what size my bowling shirt website is. Second - Nick with Bowlers Paradise didn't grow his business on shoddy customer service. Problems and mistakes happen. It's what you do WHEN they happen that sets one business apart from another. No matter what the size of business, service is the differentiator. Period.
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www.Shirts4Bowling.com
We Know What Bowlers Want
Home of the HAMBONE shirt!
Post by: bltbyj on May 22, 2010, 04:42:39 PM
quote:
Bowlers paradise is a joke to begin with. See if your local shop will trade for one with the specs your looking for?
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REFS: MrEddie(BBE), notsohotshot(BR), akanayte(UTA), Tywithay(BBE)
CoolRockinDaddy- The ball reviews RA-tard
LOL! the second sentence is great maybe he should have started there and not have gone with the lower price. Now you tell him to go to his local shop to see if they will trade for it.
Edited on 5/22/2010 5:07 PM
Post by: Gunnz on May 22, 2010, 05:00:54 PM
Post by: larry mc on May 22, 2010, 05:09:57 PM
Post by: johns811 on May 22, 2010, 05:24:03 PM
Post by: bltbyj on May 22, 2010, 06:30:04 PM
quote:
Here is the number call them up 1-888-969-2695 don't just email them.
Did you ever call them?
Post by: Balldoctor on May 23, 2010, 04:28:19 PM
Was this ball a 2nd? I would like to know and so would others.
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Ambassador Of Bowling
Post by: Balldoctor on May 23, 2010, 04:53:54 PM
I am having a hard time understanding?
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Ambassador Of Bowling
Post by: batbowler on May 23, 2010, 04:59:33 PM
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"Train a child up in the way they should go and when they are old they will "Get MOTIVated, with a Big B cause a Storm's a brewing and not turn from it.
Bruce Campbell
USBC Bronze Certified Coach
IBPSIA Certified Technician
Originator of the -35deg x 25 leverage drilling!
http://www.motivbowling.com/products/2/
http://www.stormbowling.com/products/balls
http://www.rotogrip.com/products/balls/
Post by: jkiser01 on May 23, 2010, 07:18:28 PM
quote:
109.95 IS THE PRICE YOU PAID FOR A REGULAR MISSION?
I am having a hard time understanding?
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Ambassador Of Bowling
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My first child.. Hannah Allison Kiser born 4/30/2007... My little angel..
Roto Grip.. King of Them All!!
Storm ain't so bad either!! LOL
I also like AMF/900 Global..
Post by: MI 2 AZ on May 24, 2010, 03:16:57 PM
Virtual Gravity, Virtual Energy, Mission, Pure Swing, Jigsaw, Invasion, C System 3.5, and Evil Siege.
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_________________________________________
Need bowling information? - Please check this: BR FAQ (http://"http://www.ballreviews.com/Forum/Replies.asp?TopicID=74110&ForumID=16&CategoryID=5")
Post by: applegam on May 24, 2010, 08:56:41 PM
I've been really busy at work, have not had a chance to call them. BUT - I emailed them 10 days ago. Still no response from Bowlersparadise. I'm sorry, but that is just unbelievable. Name one respectable online merchant that just ignores these messages? Not online bowling sites, but just online merchants in general. Unreal.
Take this information and do with it whatever you want. For me, I will never do business with them agian.
Post by: bltbyj on May 24, 2010, 09:15:40 PM