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Author Topic: Can't Get Spec Right  (Read 1417 times)

Wilbert

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Can't Get Spec Right
« on: December 20, 2005, 02:27:00 AM »
I don't understand why distributors can't get the specs right on ball orders.  I ordered two Ebonite The One balls with specific top weight and pins.  Got the tops right but the pins were off.  Requested 2.5-3.0 pins and got boxes labeled 1-2 pin and 2-3 pin.  The 2-3 pin barely measure 2.25. I guess they don't want to take the time to look at the balls and give options if they don't have exactly what was requested. The distributor's going to have to pay to ship the balls back across country.  I am not going accept the balls.

Can't blame the online shop.  He sent the specs to the distributor.  This puts the shop in the middle of a problem.
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Wilbert

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Re: Can't Get Spec Right
« Reply #1 on: December 20, 2005, 12:11:49 PM »
quote:
This is why you buy from a PRO SHOP.  Every PRO SHOP has a rep useally that works for the distributer.  If there are any problems the pro shop calls up and tells the rep and the right balls get out ASAP.  You buy on line, you get what you pay for.
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I think you are saying the same thing.  The distributor does not get the right ball out and you have to go back to get the right ball.  Still a problem with the distributor not getting what was requested.
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ImaRedbird

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Re: Can't Get Spec Right
« Reply #2 on: December 20, 2005, 12:21:23 PM »
with ebonite and hammer balls, the new guy that drillz my balls said that the pins on ebonite and hammer ballz don't matter. or maybe im jus confusing something but im pretty sure that's what he said.
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absoluteisanidiot

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Re: Can't Get Spec Right
« Reply #3 on: December 22, 2005, 09:19:28 AM »
Online shops are not the way to go as the ball purchased online is not guaranteed anymore because it was not purchased from a dealer.  Secondly the box read 2-3" pin and that's what you got,  plus you probably measured the pin with a ruler and it read 2.25 from the cg prick in the ball but those aren't 100% accurate and the ball needs to be weighed up to get the exact pin position.  So you probably wasted your time and the company's money for no reason.  Now if you had bought the ball from your local pro shop none of this would of happened.
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Wilbert

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Re: Can't Get Spec Right
« Reply #4 on: December 22, 2005, 12:07:43 PM »
quote:
Online shops are not the way to go as the ball purchased online is not guaranteed anymore because it was not purchased from a dealer.  Secondly the box read 2-3" pin and that's what you got,  plus you probably measured the pin with a ruler and it read 2.25 from the cg prick in the ball but those aren't 100% accurate and the ball needs to be weighed up to get the exact pin position.  So you probably wasted your time and the company's money for no reason.  Now if you had bought the ball from your local pro shop none of this would of happened.


I have to disagree with you.  

The online shop honors manufacturer's warranties and will replace if it is defective.  

The box may say 2-3, however, I requested 2.5-3.  It should have been check before it was sent.  Following your logic, if you wanted a 2 inch pin and the company sent you a box labeled 2-4 and the pin was 4 inches, they filled your request.  I think not.

There are instances were the CG is not marked correctly.  If the markings are obviously wrong, it is a manufacturer defect.  Otherwise you have to go with the marking on the ball.  That is. unless you want the distributor to weigh every ball to find out if the CG is in the right spot.  That won't happen.  (Ebonite is more than a prick for the CG)

This could happen if I bought the ball from a proshop. If the ball is not in stock, the shop would have to get it from distributor.  If the distributor sent a 2.25 pin to the shop and I did not accept it, the shop would have to send it back or put it in inventory.  Same thing.

The online company is doing the right thing.  They have provided an UPS authorization to return the balls and will credit me when they receive the balls back.  The problem is the distributor who drop shipped on behalf of the online shop.  The distributor should have taken more care in shipping the right product and paid for the increased shipping cost for not doing so.  

The online company is probably taking a lost on this transaction.  I am giving them a plug for doing the right thing.  Take a look at www.bowlerstore.com
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brinen28

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Re: Can't Get Spec Right
« Reply #5 on: January 21, 2006, 01:05:41 AM »
you can pretty much drill any ball any way you want if you have a 2-4 pin and a 2-4 tw.

you wanted a 2.5-3 and got a 2.25  -  you think the 1/4 inch is gonna make THAT MUCH of a difference... you were willing to take 2.5  RIGHT?
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charlest

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Re: Can't Get Spec Right
« Reply #6 on: January 21, 2006, 06:23:40 AM »
quote:
you wanted a 2.5-3 and got a 2.25  -  you think the 1/4 inch is gonna make THAT MUCH of a difference... you were willing to take 2.5  RIGHT?


gotta agree with this part. you cannot expect a distributor to go through his stock for you, unless you're the owner of the company, the son or the spouse. heck, you can't expect a pro shop to do that, unless he feels real friendly that day. balls basically come 1-2", 2-3" & 3-4"; some manufacturers, like Storm do sometimes label in 1/2" increments, but even then most places do not give you that choice.

i think you have unrealistic expectations. in 99.9999% of case a pin of 2-4" will do almost anything one needs to do as a drller or a bowler; there is always an exception.
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Wilbert

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Re: Can't Get Spec Right
« Reply #7 on: January 23, 2006, 10:43:48 AM »
Many shops get balls with pins and tops "close enough" and make the drilling fit for people off the street.  This may be "good enough" for the average person.  However, it may not be the best it can be for that person.  The shops don't want to deal with sending the ball back because it was not quite what they wanted.  If the shops keep accepting something different from what was requested, the suppliers will keep sending you what they have in stock.  It may or may not be what was ordered.  It gets the balls out of the suppliers inventory and they won't get stuck with odd pins and tops.  The shop will get stuck with them.

I do custom work for high average bowlers. (I drill only on request. I am not doing this to make a living.) The balls I ordered are for people who bowl high average leagues with brackets.  Not carrying a corner pin or a short count in  game due to the ball not quite having the right reaction made a difference in $.  One of the bowlers is going to the US Open. I am confident he will make the first cut.  The question is will he make the top 24.  A "close enough" reaction is not good enough.  

I eventually got the balls from another online shop.  They specifically noted to visually check the pins on the instructions to their shipping department/supplier.  The balls I received met my requirements.  Both of the bowlers who receive these balls are putting up numbers.
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brinen28

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Re: Can't Get Spec Right
« Reply #8 on: January 25, 2006, 12:32:05 AM »
If you are going to tell yourself that you are not carrying a 10 pin becuase the pin was .25 " off, then you have more problems than you know what to do with - for starters!
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