I had a huge problem with them. Took a week and a half of calling everyday to finally get a responce and they said the item was discontinued but they could send me XX color if I wanted. So I asked for a refund and they did immediately. I did however open a paypal case to get their attention. Then and only then did I get a response. Besides the stupid voicemail they got which they never return calls
If I were you, based on KoukiGS's response, I'd make one more call to them, give specifics and saying if you don't get a call back, then you will file a PayPal case. But be polite about it, as always.
It's a shame when these things happen and all you really want is some kind of information/confirmation. Makes you wonder why when people are in business to make money, this just brings them grief and trouble as a business. Customer Service means so much.
"None are so blind as those who will not see."
"Some bowlers are crazy as pickled cats."