BallReviews

Equipment Boards => Roto Grip => Topic started by: deadeye113 on May 13, 2009, 08:25:56 AM

Title: cell cracked what do i do?
Post by: deadeye113 on May 13, 2009, 08:25:56 AM
i took a video of the damage. its pretty severe not possible to repair i would think. and as the title suggests im not quite sure what i should do. and before someone posts it was kept at room temperature in my well....room; not it was not left in the car, garage, shed or basement. and im fairly certain it is not because of me.
http://s307.photobucket.com/albums/nn284/jackars/?action=view¤t=MVI_0165.flv
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-just another bowler
Title: Re: cell cracked what do i do?
Post by: slipperyworm on May 13, 2009, 04:35:08 PM
nope i wouldnt try to repair that. That reminds me of when they had the the problems with the paradigm and the eox cover. Send them the picture they might replace it whe mine cracked they were very good about it and didnt give me a hassle. good luck to you.
scott
Title: Re: cell cracked what do i do?
Post by: J_Mac on May 13, 2009, 04:40:27 PM
Did you ever give it a hot water bath or any other heat related oil extraction treatment?

FWIW - Take it to the proshop that you purchased it at if you can.  Most will do their best to get a replacement for you.  

If you purchased it online though, good luck getting anywhere with that.  Saving $20 isn't enough for me to buy equipment online, especially when you get the run around when trying to return balls that are still under warranty.
Title: Re: cell cracked what do i do?
Post by: raiderh20boy on May 13, 2009, 04:52:56 PM
Return it to the pro shop you purchased it from. If it was from my shop I would drill a new one on the spot and deal with dist/company my self.
Good luck if it was a internet ball.
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Use "IT" and BOWL UP A STORM!!
Title: Re: cell cracked what do i do?
Post by: averagebowler on May 13, 2009, 04:56:44 PM
With that type of damage no proshop will ever put time to fix that. Sorry to say that bro only suggestion is to buy another one  exact pin placement and have it drilled the same. if you buy another one which different pin placement u might not get the exact reaction with the one you have now. SO get another one and have the same pin placement.

I know someone his spare ball was just so badly scrap from the back when it came out it made that scrape like yours my friend in the proshop said its too much work to my other friend ended up buying another spare ball. good luck to you. which ever decision you make.
Title: Re: cell cracked what do i do?
Post by: deadeye113 on May 13, 2009, 08:18:58 PM
like my original post i figured it was impossible to fix. i did get it from my pro shop but its a 50 min drive so if it was going to be a waste to drive then i wasn't going to bother. my pro shop tech is very good at getting results for his customers so i will take it to him but im not going to do much more than that. i already have a decent set of equipment and i wasn't using it much anyway so i will let it go after that. thanks for the prompt comments. oh and as i said before all my gear is very well taken care of so no it was not left in the car.
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-just another bowler
Title: Re: cell cracked what do i do?
Post by: The Bowlers Edge 2 on May 13, 2009, 11:28:44 PM
chain of command-
customer (you)
pro shop
distributor
ball company.
Use it!
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The Bowler's Edge Pro Shop
Title: Re: cell cracked what do i do?
Post by: Locke on May 14, 2009, 02:06:52 AM
Roger Noordhoek
Brand Manager
Roto Grip, Inc.
888-450-6920
RogerN@rotogrip.com
www.rotogrip.com

This man will help you. He redefines service. If anyone can help you it is him.
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Always be sincere, even when you don't mean it

The Cell Pimp
Title: Re: cell cracked what do i do?
Post by: hjk246 on May 14, 2009, 03:37:48 AM
I would definately call Roger.He helped me when I had a problem with my Quest.I shipped it to them to inspect and they sent me a new one without any questions.Great guy to do business with and a wonderful company as well.

                                                          Hugh
Title: Re: cell cracked what do i do?
Post by: tc300 on May 14, 2009, 04:56:16 AM
wow!!!  iv seen 3 cell in my area crack xactly the way... all started at the pin the went around most if not all the ball...  any body seen a cell pearl that did this????
Title: Re: cell cracked what do i do?
Post by: morich dad on May 14, 2009, 05:41:32 AM
DID ANYONE NOTICE THE PIN IS LESS THAN 1 INCH FROM THE FINGER HOLE. I DOUGHT THEY WILL GIVE YOU A NEW BALL.
Title: Re: cell cracked what do i do?
Post by: ImBackInTheGame on May 14, 2009, 08:32:34 AM
yikes, now thats a crack!

If for whatever reason you're not able to get a replacement from Roto-Grip, try and get that core out and make your own ball, lol.
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Arsenal:
Roto-Grip Cell Pearl (4000 abralon)
Lane #1 Chainsaw (2000 + Secret Sauce)
Lane #1 XXXL Starburst

F.O.S. Member
Title: Re: cell cracked what do i do?
Post by: Emanbowling on May 14, 2009, 09:28:26 AM
I had a customer bring in a cell pearl that was cracked the same way, i called Roto-Grip told them what had happened, they had me send the ball back to them and they called my distributor and had them send me a new one.
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Rob Edgington - Allen County Trophy & Bowling  - Lima, Ohio
GO BUCKEYES
Title: Re: cell cracked what do i do?
Post by: Locke on May 14, 2009, 09:31:04 AM
Roger is pretty good about help case to case rather than just their random rules. Either way, there is no harm in talking to him. He is a great guy. He has even been willing to help you layout a ball to fit your arsenal. Roto is raising the bar in service along with their balls.

quote:
DID ANYONE NOTICE THE PIN IS LESS THAN 1 INCH FROM THE FINGER HOLE. I DOUGHT THEY WILL GIVE YOU A NEW BALL.

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Always be sincere, even when you don't mean it

The Cell Pimp
Title: Re: cell cracked what do i do?
Post by: jeorj on May 14, 2009, 06:49:32 PM
quote:
You didn't happen to leave it in the car, did you?
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I have kept my gear in my car for years and never had an issue with heat.
I think it is destined to crack due to a flaw in the ball. I have had 2 balls crack. My wife's Pioneer, which sat in the proshop for a month trying to sell it(it also looked just like the one in the vid), and my Epic Battle, which had been misdrilled at the ring finger and the driller tried to slug the hole and redrill.
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In memory of the Fallen at the Imperial Sugar Refinery in Savannah, GA.
My friends and coworkers, May God be with you!
February 7, 2008
Title: Re: cell cracked what do i do?
Post by: deadeye113 on May 15, 2009, 10:45:32 PM
A buddy of mine looked at the ball and came to the same conclusion it has to be a flaw the came about when the ball was created we are heading to my proshop sometime in the future hope to get this straightened out. thanks for the reply's by the way, I know that when I post a question on here I'm always guaranteed to get get a quick and professional answer.

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-just another bowler
Title: Re: cell cracked what do i do?
Post by: Mustang Guy on May 15, 2009, 10:52:14 PM
deadeye,

Definitely looks like a defective product.  Hopefully if you have a good pro shop operator he will replace the ball for you immediately and get credit for it through his distributor.  That is definitely the fastest way.  Don't hesitate to contact me if you need anything.  

In the future try to make sure your driller keeps the Pin 1" minimum from the Pin.  

Thanks,


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Roger Noordhoek
Brand Manager
Roto Grip, Inc.
888-450-6920
RogerN@rotogrip.com
www.rotogrip.com

For all your Roto Grip Logo Merchandise please visit www.rotogear.com