BallReviews

Equipment Boards => Roto Grip => Topic started by: guffnuh on January 02, 2013, 07:44:54 PM

Title: Critical Theory Warranty
Post by: guffnuh on January 02, 2013, 07:44:54 PM

I have a Critical Theory which I bought brand new from buddiesproshop.com, and it cracked by the finger. I contacted Buddies about getting a replacement ball through the warranty, and they said to contact Roto Grip. When I contacted Roto, they told me to contact Buddies. What do I do?

Title: Re: Critical Theory Warranty
Post by: J_Mac on January 02, 2013, 07:52:11 PM

So much for saving a buck by buying equipment online...

Title: Re: Critical Theory Warranty
Post by: Rightycomplex on January 02, 2013, 08:00:03 PM

Rotogrip should handle it. Contact them again, they handle the warranty. The only time a proshop would handle a replacement is if it were damaged by the center and the center and the shop had an agreement in place.

Title: Re: Critical Theory Warranty
Post by: raiderh20boy on January 03, 2013, 01:41:04 PM

I handle ALL warranty problems on equip sold in my shop! I'll deal with the company/distributor. As far as the Critical Theory, I believe that it is a discontinued ball or soon to be. That might be the problem with Buddies not having one to replace it with.

Title: Re: Critical Theory Warranty
Post by: Perfect Approach Pro Shop on January 03, 2013, 02:15:22 PM

Quote from: J_Mac on January 02, 2013, 07:52:11 PM

So much for saving a buck by buying equipment online...

AMEN!!!!! You get what you pay for. Cheap prices, cheap service. Just Like Raider said, I also stand behind all products I sell and not have had one warrant issue declined.

Title: Re: Critical Theory Warranty
Post by: Impending Doom on January 03, 2013, 02:51:10 PM

Here's a question. How long ago did you buy it/drill it?

Title: Re: Critical Theory Warranty
Post by: tommyboy74 on January 03, 2013, 04:10:07 PM

Typically it's a 1 year warranty