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Author Topic: Critical Theory Warranty  (Read 2168 times)

guffnuh

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Critical Theory Warranty
« on: January 02, 2013, 07:44:54 PM »
I have a Critical Theory which I bought brand new from buddiesproshop.com, and it cracked by the finger. I contacted Buddies about getting a replacement ball through the warranty, and they said to contact Roto Grip. When I contacted Roto, they told me to contact Buddies. What do I do?

 

J_Mac

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Re: Critical Theory Warranty
« Reply #1 on: January 02, 2013, 07:52:11 PM »
So much for saving a buck by buying equipment online...

Rightycomplex

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Re: Critical Theory Warranty
« Reply #2 on: January 02, 2013, 08:00:03 PM »
Rotogrip should handle it. Contact them again, they handle the warranty. The only time a proshop would handle a replacement is if it were damaged by the center and the center and the shop had an agreement in place.
James C. Jones
Orbdrillers Pro Shop Holiday Bowl
Chester, Va.

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raiderh20boy

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Re: Critical Theory Warranty
« Reply #3 on: January 03, 2013, 01:41:04 PM »
I handle ALL warranty problems on equip sold in my shop! I'll deal with the company/distributor. As far as the Critical Theory, I believe that it is a discontinued ball or soon to be. That might be the problem with Buddies not having one to replace it with.

Perfect Approach Pro Shop

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Re: Critical Theory Warranty
« Reply #4 on: January 03, 2013, 02:15:22 PM »
So much for saving a buck by buying equipment online...

AMEN!!!!! You get what you pay for. Cheap prices, cheap service. Just Like Raider said, I also stand behind all products I sell and not have had one warrant issue declined.
J. Helton
Perfect Approach Pro Shop

Impending Doom

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Re: Critical Theory Warranty
« Reply #5 on: January 03, 2013, 02:51:10 PM »
Here's a question. How long ago did you buy it/drill it?

tommyboy74

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Re: Critical Theory Warranty
« Reply #6 on: January 03, 2013, 04:10:07 PM »
Typically it's a 1 year warranty
Current Ball Arsenal
Heavy:
MOTIV Jackal Legacy
Roto Grip No Rules Pearl Extreme

Med-Heavy:
MOTIV Forge Fire
MOTIV Covert Revolt

Medium:
MOTIV Sigma Sting

Medium-Light
MOTIV Venom Shock
MOTIV Tribal Fire
Roto Grip Nomad Dagger