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Author Topic: Storm/Roto customer service is A+++  (Read 1047 times)

jkiser01

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Storm/Roto customer service is A+++
« on: October 12, 2009, 05:46:31 AM »
Last Monday night, I was pulling my Storm 3 ball rolling thunder bag into the lanes and the handle broke. I called Storm customer service on Tuesday am. They ask me where and when I bought it and I told them it was less than 1 year old and they said no problem and ask for my address.

They ended up sending me a brand spanking new handle at no charge and I had it by Friday. Now that''s great customer service IMO..

Thanks again to Storm/Roto for making great products and standing behind what they sell.
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My first child.. Hannah Allison Kiser born 4/30/2007... My little angel..

Roto Grip.. King of Them All!!

Storm ain''''t so bad either!! LOL

I also like AMF/900 Global..

Pic of 2009-2010 starting arsenal:

http://s612.photobucket.com/albums/tt201/jkiser01/?action=view¤t=DSC03319.jpg

Edited on 10/12/2009 1:54 PM
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Joe Jr

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Re: Storm/Roto customer service is A+++
« Reply #1 on: October 12, 2009, 02:07:50 PM »
I agree their customer service is excellent.
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My Vid
Just another hack with too much equipment.
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SVstar34

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Re: Storm/Roto customer service is A+++
« Reply #2 on: October 12, 2009, 09:12:32 PM »
cant go wrong with Storm/Roto they are second to none even though Phil and the rest of 900 Global can give them a run for their money as well
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My Arsenal:
Rogue Cell (coming soon)
Bounty(4.5 x 4.75 Fresh 1000 Abralon)
Twisted Fury(5 x 4 500 Abralon + Reacta Shine)
Blue Vibe(5 x 5 4000 Abralon + Reacta Shine)

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jkiser01

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Re: Storm/Roto customer service is A+++
« Reply #3 on: October 12, 2009, 10:36:40 PM »
I agree 900 Global has some awesome people working for them from the top all the way down..

quote:
cant go wrong with Storm/Roto they are second to none even though Phil and the rest of 900 Global can give them a run for their money as well
--------------------
My Arsenal:
Rogue Cell (coming soon)
Bounty(4.5 x 4.75 Fresh 1000 Abralon)
Twisted Fury(5 x 4 500 Abralon + Reacta Shine)
Blue Vibe(5 x 5 4000 Abralon + Reacta Shine)


--------------------
My first child.. Hannah Allison Kiser born 4/30/2007... My little angel..

Roto Grip.. King of Them All!!

Storm ain't so bad either!! LOL

I also like AMF/900 Global..

Pic of 2009-2010 starting arsenal:

http://s612.photobucket.com/albums/tt201/jkiser01/?action=view¤t=DSC03319.jpg
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Radical Bowling Technologies ...Its more than just an Attitude!

n00dlejester

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Re: Storm/Roto customer service is A+++
« Reply #4 on: October 19, 2009, 06:42:33 PM »
I had to contact their customer service for the first time in the 8 or 9 years I'm throwing Storm, and I can safely say it was a pretty bad experience.  Definitely leaves a sour taste in my mouth.  And from what I'm hearing from the local pro-shop, Storm's got their head up their azz as far as customer service is concerned.  I may start going elsewhere for gear just to avoid these problems.
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Proud Supporter of Rob Stone
Obviously, you aren't a golfer.
Some stayed in the foothills, some washed logs like teeth.
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