win a ball from Bowling.com

Author Topic: Follow up on my earlier post...  (Read 895 times)

RHWestar57

  • Hero Member
  • *****
  • Posts: 965
Follow up on my earlier post...
« on: August 21, 2006, 11:27:01 AM »
Well, I got Track on the phone today. Got transfered to a Cole somebody (sorry, can't remember his last name). Got his voicemail. Left a message. Not 5 minutes later my phone rang. It was Del Warren. He apoligised for the problem. The problem was the ball I ordered, the Solution Power Plus EX, has been discontinued. This was the reason for the delay.
While I was still on the phone with Del, got another call. It was Cole. Called him back & told him I had just talked with Del & it was taken care of. I just needed to call Track back & ask for a Dawn & she would get the order for the new ball & get it out. It has now been taken care of. An Equation will be on it's way tomorrow & should be here by the end of the week.
Though it took a little while, Track did come through. I will give them great kudos for getting on it when they heard a customer was in need of their services. They were very apologetic & understanding.
As a side note, one of the people there even mentioned my post on this site! Guess some of the ball companies are paying attention to what goes on here. I want to say thank you to Track for their ball a day give away & for bringing this episode to a happy conclusion. Once they get the ball rolling, Del & his people really come through!
--------------------
A man never stands so tall as when he stoops to help a child.

http://rkwest.MyWayOut.net
A man never stands so tall as when he stoops to help a child!

 

C-G ProShop-Carl

  • Hero Member
  • *****
  • Posts: 5825
Re: Follow up on my earlier post...
« Reply #1 on: August 21, 2006, 09:05:23 PM »
I am glad that it got taken care of bud.

BTW I think the Equation is a much better ball than the Solution PP EX.

-Carl
--------------------
Carl Hurd
C-G Pro Shop (owner/operator)
Youngstown Ohio

Track Intl.-Amateur/Pro Shop Staff
www.trackbowling.com


Tag Team Member #1
(tag team partners w/ Rick)
Carl Hurd

Austintown Ohio (Wedgewood Lanes)

900 Global, AMF Staff Bowler

Tag Team Member #1

<b><i>TAG TEAM COACHING!!!!!!</i></b>/

Rock77

  • Hero Member
  • *****
  • Posts: 3621
Re: Follow up on my earlier post...
« Reply #2 on: August 21, 2006, 09:17:13 PM »
quote:
I am glad that it got taken care of bud.

BTW I think the Equation is a much better ball than the Solution PP EX.

-Carl
--------------------
Carl Hurd
C-G Pro Shop (owner/operator)
Youngstown Ohio

Track Intl.-Amateur/Pro Shop Staff
www.trackbowling.com


Tag Team Member #1
(tag team partners w/ Rick)



Hey, I hope that doesn't mean the PP EX isn't good! I just picked one up NIB!! J/K.

All jokes aside, Track's customer service is second to none. They have been nothing but helpful anytime I had an issue.
--------------------
www.bowlingkingdom.com
www.trackbowling.com
www.startarevolution.com

"The Revolution" has begun!!!

Rev_O

  • Hero Member
  • *****
  • Posts: 5058
Re: Follow up on my earlier post...
« Reply #3 on: August 21, 2006, 10:34:46 PM »
Tracks customer service is second to none!!  They will always take care of your problems/questions/concerns!
--------------------
Rev-O
Track International Regional Staff Member
http://www.trackbowling.com/


check out www.absolutebowling.com




tenpinspro

  • Hero Member
  • *****
  • Posts: 4161
Re: Follow up on my earlier post...
« Reply #4 on: August 22, 2006, 03:11:33 AM »
Sorry RH, I meant to mention that yesterday but forgot.  I had a feeling it might be a ball that was out of stock.  Glad it has been resolved...
--------------------
Rick Leong - Ten Pins Pro Shop
Track Intl. - Amateur/Pro Shop Staff  
Vise Inserts Staff
www.Trackbowling.com

See profile for Track Ball videos

*El Presidente of the Track Legion

Rick Leong - Ten Pins Pro Shop
Co-Founder - Tag Team Coaching
"El" Presidente of the Legion

kayoung08

  • Hero Member
  • *****
  • Posts: 659
Re: Follow up on my earlier post...
« Reply #5 on: August 22, 2006, 07:32:46 AM »
Quote

As a side note, one of the people there even mentioned my post on this site! Guess some of the ball companies are paying attention to what goes on here. /quote]


dawn and del used to post here quite often, havent seen any posts lately though.
--------------------
www.myspace.com/gotti13
www.myspace.com/kayoung08
www.trackbowling.com

RHWestar57

  • Hero Member
  • *****
  • Posts: 965
Re: Follow up on my earlier post...
« Reply #6 on: August 22, 2006, 07:06:08 PM »
Thanks for the replys. Track does have a lot of good people. I've liked Track equipment. Still have a urethane Enforcer I've had for about 17-18 years & an Arsenal Agressive. My high game & high series were thrown with Track.
--------------------
A man never stands so tall as when he stoops to help a child.

http://rkwest.MyWayOut.net
A man never stands so tall as when he stoops to help a child!