DP3, thanks for taking the time to offer a lot of intelligent conversation about Ebonite's price increase. This website could use more of this........
I have been reading the BR threads over the last few days about this topic. I own a small pro shop located in a local bowling center. I have no problems drilling any ball that a customer brings into the shop from an internet sale. I charge the same price to drill it as if he purchased it from me. I give the same effort (yes, I layout the ball from the customer's PAP if possible, watch the customer bowl prior to ball layout whenever possible, and converse with the customer about the expected ball motion).
DP3 explains much better than I can just what a GOOD pro shop operator can provide to the bowler.
I do see that a lot of balls that are brought in have less than desired specifications, either in poor PIN/CG/MB alignments or X-outs, etc. Many times the customer isn't aware of the difference between that ball and a 1st quality ball.
The customer has a choice about where to purchase a ball. He also has a choice where to get it drilled, and all of the services that he might need afterwards.
There are some intelligent, well trained, and reliable pro shop operators out there. Don't take them for granted........what happens if the pro shop operator that he's happy with goes out of business? Who does he rely on?
Remember that proper training, equipment, services, etc. takes money. Show me a local pro shop operator that's getting rich off of this business. Yeah, right. Most of these guys, like me, do it because they love the game, and have enough knowledge, experience, education, and a legitimate desire to help the customer.
Gary Palma
X-act Reaction Pro Shop at Ideal Lanes
119 Jennings Street
Endicott, Ny 13760
(607) 760-3700