Doug,
I think it's pretty crappy, but I'll go you one better. The owner of the house I bowl in will pick and choose whose equipment gets fixed, whose gets replaced, and whose gets nothing at all.
Several times people have had balls damaged at our house. It's inevitable. A screw comes loose, a bolt backs out, and next thing you know, you have a big gash out of your ball. Here is where it gets bad.
If you have money, or are a "bigshot" around town, you will have no problem getting the ball replaced with a brand new one. Seen it done quite a few times.
If you are not the bigshot type, but are a good bowler who can influence others to leave, you too will get pretty good service, but not as good as the bigshot guy.
If you fall into any other category, you may be told that " We are not liable for damage to your bowling ball. Bowling balls are pretty, but they are scatched and chipped during normal use and we cannot be liable for incidental damage that occurs during normal use."
You may think this is a crock, but it's true.
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"TOO SOON THE POWER, TOO LATE THE WISDOM"
