win a ball from Bowling.com

Author Topic: Question, please read and post...  (Read 6497 times)

billdozer

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Question, please read and post...
« on: December 01, 2015, 06:39:09 AM »
Have any of you guys attempted to purchase a ball ever...or anything for that matter on the internet, and the website changed and upped the price of an item?

I understand the website can do as they please.. However...I feel even after a customer service rep was contacted I should have gotten the price as advertised.

*It was in my cart for probably 5 min while I continued to shop*

What do u think?  Needless to say I never really did business with them before..and I certainly won't be in the future. 
In the bag [Infinite Physix, Volatility Torque, Night Road, Phaze III, Burner Solid, Hustle AU]
*Now Testing* IQ Ruby, Renevant, another IQ Tour solid
Coming soon...???

 

Metal_rules

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Re: Question, please read and post...
« Reply #1 on: December 01, 2015, 06:43:52 AM »
No. I think if that happed to me I would have spoke to a manager. Then if no satisfaction, I would cancel my order.
There's two kinds of music METAL and bullshit!

Bowlaholic

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Re: Question, please read and post...
« Reply #2 on: December 01, 2015, 06:58:06 AM »
No.....that never happened to me, but if it did I would cancel the order.  And not do any further business with that company.

billdozer

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Re: Question, please read and post...
« Reply #3 on: December 01, 2015, 07:01:36 AM »
They didn't get my money. 
In the bag [Infinite Physix, Volatility Torque, Night Road, Phaze III, Burner Solid, Hustle AU]
*Now Testing* IQ Ruby, Renevant, another IQ Tour solid
Coming soon...???

billdozer

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Re: Question, please read and post...
« Reply #4 on: December 01, 2015, 07:05:47 AM »
The countdown clock said 7 hours left too ha-ha. Jerks
In the bag [Infinite Physix, Volatility Torque, Night Road, Phaze III, Burner Solid, Hustle AU]
*Now Testing* IQ Ruby, Renevant, another IQ Tour solid
Coming soon...???

tuckinfenpin

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Re: Question, please read and post...
« Reply #5 on: December 01, 2015, 07:19:35 AM »
I had a similar instance. I will not do business with them again. I wonder if it's the same place? I will PM you.

CBB

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Re: Question, please read and post...
« Reply #6 on: December 01, 2015, 07:32:45 AM »
What Internet Site was it?

billdozer

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Re: Question, please read and post...
« Reply #7 on: December 01, 2015, 07:55:08 AM »
Not a good one to say the least.  They advertise as such.  There's a reason why GREAT sites like buddies, bowlerX, bowlingball.com, bowlersdeals do business. 

The rest got silly fees, sales that aren't sales...etc
In the bag [Infinite Physix, Volatility Torque, Night Road, Phaze III, Burner Solid, Hustle AU]
*Now Testing* IQ Ruby, Renevant, another IQ Tour solid
Coming soon...???

Bowler19525

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Re: Question, please read and post...
« Reply #8 on: December 01, 2015, 09:03:50 AM »
A few days ago I was placing an order online for an item indicated as "in stock, ready to ship."  In the 60 seconds it took me to add it to the cart and initiate checkout, the item came up as "out of stock" with an estimated ship date 2 weeks out.  I did not order.

I have also had instances where items have changed price in the cart, and my decision to order is based on how much of a difference in price and/or how bad I really want the item.  If the item only changes by a few dollars I usually go ahead and order. 

I work in an industry where prices on items can change a few times a day so it does not surprise me all that much to see prices change in an online cart.  We do our best to honor previous price quotes in all instances of a price change, however sometimes it just isn't possible.

billdozer

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Re: Question, please read and post...
« Reply #9 on: December 01, 2015, 09:27:27 AM »
A few days ago I was placing an order online for an item indicated as "in stock, ready to ship."  In the 60 seconds it took me to add it to the cart and initiate checkout, the item came up as "out of stock" with an estimated ship date 2 weeks out.  I did not order.

I have also had instances where items have changed price in the cart, and my decision to order is based on how much of a difference in price and/or how bad I really want the item.  If the item only changes by a few dollars I usually go ahead and order. 

I work in an industry where prices on items can change a few times a day so it does not surprise me all that much to see prices change in an online cart.  We do our best to honor previous price quotes in all instances of a price change, however sometimes it just isn't possible.

So send it to me a month late.  I don't care.  Think it should have been rectified, they take that chance when you post a price.

And I'm am absolutley not sorry to say, I work in an Industry where we make things right and take care of our customers.  A customer experience matters, and if I have to take a loss on something to make them happy..I do it. Especially if they give me a chance to when in 100% makes sense!

In my industry my customer has 100's of places to shop...not like 10 online shops...and a local Pro Shop Shop! It's all about peice of mind in my world, sorry that I'm not sorry!  I'm pissed. 
In the bag [Infinite Physix, Volatility Torque, Night Road, Phaze III, Burner Solid, Hustle AU]
*Now Testing* IQ Ruby, Renevant, another IQ Tour solid
Coming soon...???

spmcgivern

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Re: Question, please read and post...
« Reply #10 on: December 01, 2015, 09:42:48 AM »
I can understand from a retailer's point of view.  Prices may change during the course of the day for whatever reason they deem.  Putting an item in your cart is not the same as paying for it.  The transaction if finalized when you pay.  Not saying this is the same, but imagine holding items in your cart for an extended period of time.  Prices change.  Unfortunately it happened during you shopping time.

Out of curiosity to others who have posted, what industry has prices change multiple times a day?  The only one I have dealt with (with negative experience) is apartment rentals.  If an apartment has 10 vacancies, there is a price set up to fill one unit.  Once a unit is rented (contract signed) the price on the other 9 will go up.  Even as you are waiting to fill out your paper work for the next one. 

Good ol' supply and demand.  Gotta love it.

cory867

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Re: Question, please read and post...
« Reply #11 on: December 01, 2015, 09:45:02 AM »
you still have not told us the internet site!
- Cory

spmcgivern

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Re: Question, please read and post...
« Reply #12 on: December 01, 2015, 09:49:13 AM »
you still have not told us the internet site!

I wouldn't list the site here.  One person's dislike for a website is his business.  I realize this is what online review sites do, but let the business try to fix their issues.  May not make it right in billdozer's eyes, but maybe they take this as a way to improve.

Besides, it has been shown by others that stuff like this happens.  I will take this example as a learning experience and make sure I review all prices in the cart to make sure they represent what I think I should be paying.

CBB

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Re: Question, please read and post...
« Reply #13 on: December 01, 2015, 10:09:00 AM »
I want to know the site so I don't go to it. If they are a real company they should follow sites like this and tell people why they do what they do.

Bowler19525

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Re: Question, please read and post...
« Reply #14 on: December 01, 2015, 10:45:22 AM »
Prices can change multiple times per day in the Information Technology industry.  When products are being sourced across multiple vendors, if the lowest cost vendor runs out, then you may have to source from an alternate vendor that has higher pricing than the original vendor.  If the product was sold with enough profit margin to offset the price increase then the original sale price can be honored.  If the alternate vendor is significantly higher, then selling at a loss may not be an option depending on the extent of the loss.

This is where customer loyalty comes in to play.  Selling at a small loss to a loyal, repeat customer is way different than selling at a loss to a customer that has no order history or only purchases once or twice per year.  You can't rely on repeat business from those customers to make up the loss.