SPM,
People were going to quit the league it was so dry. The manager took the leagues complaints and Im pretty sure he had to go to district management to get the ok to add more oil. Either way, I'm pretty happy that problem is fixed. Now...on Saturdays and Sundays they dont turn the lights on anymore.
I used to manage an AMF house. I still bowl in an AMF/Bowlmor house. I have bowled in numerous AMF houses. In all my travels I have not encountered 2 AMF houses with the same shot or at least 2 shots that played the same. The notion that AMF dictates to every center a specific shot or a mandate that says, "Thou shalt not put more than X ml of oil" is preposterous. We never had to get "permission" to adjust our shot. We only put out a shot that OUR bowlers wanted to see.
In my eyes, your situation is one where the people responsible for putting out the shot perhaps hadn't actually bowled on the shot. They didn't know where all of the griping was from. To them, nothing had changed. But any general manager (or some facility managers in AMF's case) worth his salt would listen to his customer base, investigate the issue, and make changes as needed. And that is what seems to have happened.
There is nothing wrong with voicing your opinion in a professional manner to the people who make the decisions. As for those on this website, they have heard numerous times of bowlers complaining about how dry a shot is and the only equipment they have are oil eating hook monsters. And after these numerous bowlers finally get a ball designed for the conditions they face, they realize their mistake and invariably come back here saying how a Brunswick Slingshot or Storm Tropical Breeze or "insert lighter oil ball here" has saved their season and made bowling fun again. So hopefully you can see where they were coming from, even if it was a little harsh at times.
I wish you the best of luck the rest of the season and I'm glad the shot is better suited to the customer base at your bowling center. A GM wants nothing more.
