I posted or replied to a post about my current PSO getting my span wrong on a ball I won, the No Rules, a few months ago. I mentioned my middle finger was off by an 1/8, but that was just a guess. Well, I picked my no rules from the storage tonight and measured the span. Both fingers are actually 3/16 long.

When i first got it off the press and placed my hand on the ball, it felt off. But I convinced myself it's not off, that I had to stretch my hand out since my hand were stiff that day.

I threw 3 games on it and my fingers were sore on the drive home. Again, I thought it was my arthritis acting up. But that night I realized the span was off for sure, but I didn't measure it at first. I just put the ball back in my bag and the next day brought it to the storage.

It's been a few months now since I had this ball drilled. And I don't know what to do. Should I take it back to him and have him fix it? Sell it and at least try to get my money back from the drill? or forget about it and move on from this PSO. Also, the ball IT wasn't placed deep enough or something of off with the thumb hole. All my IT crests over the thumb holes edge on this ball too. basically my IT thumb sits a fraction higher than the hole.

what to do....

3/16" isn't missing the line, it's putting the line in the wrong place.  In double checking you look at the same number you originally measured, and it's good.  So in a case like that you are not going to catch your own mistake.

My bet is it is either off the thickness of your finger inserts or the thickness of the front edge of your IT slug.

one of your regulars is a friend of my cousins, he bowls out of Mardi Gras... you are surely missed....

Sactown is a distant memory.  I've moved 3 times since then.

Still in Virginia?

Any PSO worth his salt will fix the problem without a second thought. Go back and talk to him assuming it was an honest mistake. I'm guessing he wants you as a repeat customer, so don't be reluctant.
 
If he gives you a bad time, he's the wrong guy. It's a simple finger plug and re-drill, so it's not that big of a deal.

Plug should not be an acceptable option on a mis-drill of a new ball.

If that is the shop's solution find a new place to take your business.

 
Thinking about it more, I don't disagree. I know my PSO would offer right away to replace the ball. That's what he did the one time he made that kind of mistake.
 
But it's a personal thing. I wouldn't feel right knowing he's eating a chunk of money for something that can easily fixed and color matched. To each his own on this.