BallReviews
Equipment Boards => Motiv => Topic started by: Steven on September 07, 2014, 02:48:02 PM
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Part of the Neomark Graphic on my Primal Rage is starting to separate from the regular cover stock. It's not huge, but there is the beginning of some separation. It's like a fine crack that isn't, if that makes sense.
At this point, it's not a performance issue, but it's not giving me warm and fuzzes. I quickly showed it to my proshop guy, and he said he'd be willing to send in a picture, but he didn't think they'd replace it at this point.
Anyone else experiencing this kind of issue??
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My Venom shock is doing the same thing. They better replace it since I only bought it in june
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My Venom shock is doing the same thing. They better replace it since I only bought it in june
My Primal Rage is less than a year old also, and it doesn't have a whole lot of games on it. I keep it in my ball locker at my primary bowling center, so heat/cold and other potentially bad environmentals shouldn't be coming into play.
On the Motiv website, they say the Neomark graphic is the coverstock. If that's so, how can there possibly be separation?? It's clearly separating at the boundary between the graphic and the regular cover.
Let me know how you're proceeding on yours. I'll be an unhappy camper if Motiv declines to take care of it, even as minor as it is right now.
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This is probably no different than the urethane band separating from the reactive ends on the Quantum Helix and Double Helix. The thing is, there are smaller volumes involved... Though the details are more intricate.
Keep in mind the separation I have seen was on NIB old stock well over a decade old...
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J_Mac I think pretty well got it.
Looking at the patent application (US Patent Numbers 8,221,252 and 8,480,503.), the graphic is basically just a plug shaped like the logo. They mounted it to the core, then poured the ball around it.
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Looking at the patent application (US Patent Numbers 8,221,252 and 8,480,503.), the graphic is basically just a plug shaped like the logo. They mounted it to the core, then poured the ball around it.
That pretty much describes why there is the potential for separation. Thanks.
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I had an early SX-1 crack starting at the logo. It was supposedly an early problem that was solved and the ball was replaced by my drillers distributor.
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Steven, message sent.
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Pics or I don't believe it! JK I just really wanna see!
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When I threw Motiv exclusively, I had this issue with a couple balls. I emailed Motiv directly with the issue and they were super nice. They informed me that they documented the issue and if it cracked it would be replaced. Just email them.
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Pics of my Venom Shock logo separation.
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I always wondered if this was possible. Similar to the pin separating from the cover which I've seen on old undrilled balls before.
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That is bizarre.
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Pics of my Venom Shock logo separation.
Yours looks to be a little worse than mine, but it's the same kind of separation. My fear is that my Primal will soon look like yours, and then morph into something even worse. ;)
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Pics of my Venom Shock logo separation.
Yours looks to be a little worse than mine, but it's the same kind of separation. My fear is that my Primal will soon look like yours, and then morph into something even worse. ;)
That is how mine started and wound up cracking all the way around the ball. Evidently it's still an issue with what I see posted here.
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This is the first one I have had any issues with. When it first started to separate, I just let it go and kept an eye on it. But this weekend, the crack started to spread past the separation as you can see in the picture. It's only a matter of time before the crack goes around the entire ball in my opinion.
Not a knock on Motiv, I will still continue to buy their stuff.
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When my Nexxus cracked, it did something similar. The crack went pretty much straight around the ball, but at one point, it exactly followed the engraving on the ball. It made no sense since the engravings are very shallow, but it did it anyway.
(https://www.ballreviews.com/proxy.php?request=http%3A%2F%2Fi256.photobucket.com%2Falbums%2Fhh172%2FStrider300%2FBowling%2520Balls%2Fth_IMG_20140511_010220585.jpg&hash=ca026279fcf8b42971f4ee00aa5617a311c10b81) (http://s256.photobucket.com/user/Strider300/media/Bowling%20Balls/IMG_20140511_010220585.jpg.html)
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Update on my Venom Shock;
Motiv has offered to replace the ball. I sent the same picture I posted here and exchanged a couple of emails with Chelsea from Motiv.
Another example of excellent customer service from what I consider the best company in the business.
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Update on my Venom Shock;
Motiv has offered to replace the ball. I sent the same picture I posted here and exchanged a couple of emails with Chelsea from Motiv.
Another example of excellent customer service from what I consider the best company in the business.
I just got word that I too will be receiving a replacement from Motiv. I told them if they didn't replace my ball, Milo would never buy anything from them again. The power of persuasion. ;D
All kidding aside, I echo Milo's sentiments about Motiv customer service. Very impressive.
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Name-dropper! ;D 8)
By the way, if you haven't tried the Octane, all I can say is DAMN, that bad boy has some back end! I bought one this week(along with the Tribal Fire) and it just explodes left when it hits friction.
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I agree great customer service and ball replacement. My SX-1 was replaced thru my drillers distributor.
The one factor that is never discussed that if the ball did not crack then the cost of re-drilling another new ball to replace the cracked one. So, one does incur added costs thru no fault of the consumer. I know of very few pro shops that re-drill for free. The ball is replaced free but not drilling costs and for myself with an IT that is usually in the $55 - $60 range. Though I think it's great the ball is replaced one has to compare apples to apples. These cracking issues are all Neomark logo related. Just the way I see it
Cracked SX-1
http://i132.photobucket.com/albums/q29/scotts33/Bowling%20Equipment/SX1crack.jpg
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I agree great customer service and ball replacement. My SX-1 was replaced thru my drillers distributor.
The one factor that is never discussed that if the ball did not crack then the cost of re-drilling another new ball to replace the cracked one. So, one does incur added costs thru no fault of the consumer. I know of very few pro shops that re-drill for free. The ball is replaced free but not drilling costs and for myself with an IT that is usually in the $55 - $60 range. Though I think it's great the ball is replaced one has to compare apples to apples. These cracking issues are all Neomark logo related. Just the way I see it
Cracked SX-1
http://i132.photobucket.com/albums/q29/scotts33/Bowling%20Equipment/SX1crack.jpg (http://i132.photobucket.com/albums/q29/scotts33/Bowling%20Equipment/SX1crack.jpg)
That idea crossed my mind as well, but then I will essentially be getting a new ball for the cost of drilling. My Venom Shock has a ton of games on it already, so I'm actually kinda happy about it. Then again, my driller only charges me $40 to drill(including finger inserts and the Vise IT), so I'm not out as much as you.
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I agree great customer service and ball replacement. My SX-1 was replaced thru my drillers distributor.
The one factor that is never discussed that if the ball did not crack then the cost of re-drilling another new ball to replace the cracked one. So, one does incur added costs thru no fault of the consumer. I know of very few pro shops that re-drill for free. The ball is replaced free but not drilling costs and for myself with an IT that is usually in the $55 - $60 range. Though I think it's great the ball is replaced one has to compare apples to apples. These cracking issues are all Neomark logo related. Just the way I see it
Cracked SX-1
http://i132.photobucket.com/albums/q29/scotts33/Bowling%20Equipment/SX1crack.jpg (http://i132.photobucket.com/albums/q29/scotts33/Bowling%20Equipment/SX1crack.jpg)
That idea crossed my mind as well, but then I will essentially be getting a new ball for the cost of drilling. My Venom Shock has a ton of games on it already, so I'm actually kinda happy about it. Then again, my driller only charges me $40 to drill(including finger inserts and the Vise IT), so I'm not out as much as you.
Agreed. It's just a factor that many don't consider in that they are happy to have the ball replaced and deservedly so. All of the Motiv balls that I have seen crack (4) are Neomark logo issues. Not the fault of the driller or consumer.
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Scott, it is a factor and I agree with your assessment. No matter how you slice it or dice it, I'll be out $50 for the drill of a ball that shouldn't have had an issue. My proshop guy stands behind everything he sells and wouldn't explicitly expect payment, but I'll still pay him for his time, which I value.
In the overall scheme of things, it's part of the risk we accept with a ball purchase.
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Name-dropper! ;D 8)
By the way, if you haven't tried the Octane, all I can say is DAMN, that bad boy has some back end! I bought one this week(along with the Tribal Fire) and it just explodes left when it hits friction.
Milo, I am looking at the Octane too. Where is your Pin & CG located?
I'm thinking on mine of Pin under RF and CG out a bit.
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Name-dropper! ;D 8)
By the way, if you haven't tried the Octane, all I can say is DAMN, that bad boy has some back end! I bought one this week(along with the Tribal Fire) and it just explodes left when it hits friction.
Milo, I am looking at the Octane too. Where is your Pin & CG located?
I'm thinking on mine of Pin under RF and CG out a bit.
Pin above the bridge about 1/2 inch and cg is below ring finger. Ball has a three inch pin.
My PAP is 5 over zero up/down
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Thanks Milo ....