I ordered a Roto-Grip Mercury from them on the 25th.  It was shipped the same day, and I was also sent a tracking number.  UPS estimated the delivery on the 30th.  I got the ball on the 27th.  It was very close to the specs that I wanted.  Thanks to Chris and Bill for getting the ball out so fast, and thanks to UPS for getting it out of the local hub on friday instead of today.  That's about my 5th order from them, and all have gone similar to this.  

Don