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Author Topic: SLOW SERVICE, POOR COMMUNICATION  (Read 2169 times)

Version1

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SLOW SERVICE, POOR COMMUNICATION
« on: April 10, 2006, 08:12:03 AM »
Ok here's the deal.  Get home from bowling last Monday and realize I need to get a Medium-Heavy Ball.  I bowl only one night a week and that has been pretty much a medium-light shot, then last week it changes.  So I get online and first check this site for something relatively cheap.  I see that AllStarBowling has 16lb. Oracle's for $69.99, so I figure why not.  Order the ball late Monday night on their website.  Get an e-mail Tuesday at around 5:30pm saying the credit card went thru and the ball will PROBABLY ship on Wednesday. Ok so I thing no big deal, even if it ships Thursday, he is in Ohio and I'm in Jersey, I should have it Monday.  No e-mail on Wednesday, no e-mail on Thursday, finally Friday afternoon an e-mail saying the ball shipped.  Now I'm thinking probably not gonna have it for Monday.  Immediately e-mail them to get a tracking # because none was included in the shipping e-mail.  Now it is Monday 5:05pm eastern time and still no response to my e-mail and no ball.  Whenever I order from Buddies or Blockbuster they always ship the next day and in some cases Buddies ship the same day.  Whenever I sell something on e-bay or on here I always ship it the next day.  Just the right thing to do.  I'm sure AllStarBowling is going to chime in moaning about the bad press, but the fact of the matter is if you do it the right way you don't have to worry about negative comments like this.
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ChiTown Toe

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Re: SLOW SERVICE, POOR COMMUNICATION
« Reply #1 on: April 10, 2006, 04:44:53 PM »
And once again this proves why u should go to your local pro shop. They could have set you up with something probably a little better than the Oracle and yeah it may have cost u a few more bucks but you wouldn't be panicing about having your ball for tonight, would have been done last week at your local shop.
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allstarbowling-Joe

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Re: SLOW SERVICE, POOR COMMUNICATION
« Reply #2 on: April 10, 2006, 05:44:50 PM »
Howdy

I just wanted to take the time to tell you why things are proceeding at a
slower pace then normal.  I have not been working due to a diabetic condition
with my leg and have only been going into the shops to ship things out.  Rest
assured this isnt normal procedure for us.   As always this is a board for
positive and negative comments and I understand that.   Just wanted to share
with you what happened.

Thanks,
Joe
--------------------
Come visit us for all your bowling needs:
http://www.allstarbowling.com

The lowest prices and best service... ALL the time!!
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ImaRedbird

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Re: SLOW SERVICE, POOR COMMUNICATION
« Reply #3 on: April 10, 2006, 05:48:08 PM »
Hey i can vouch for Joe, they are quick and fast. I had no problems with them. rest assured if he says something was wrong it was. I got some balls from him, 3 to be exact and there were in position a couple of dayz later. Jus gotta be cool about it.
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Stop Crying, Shut Up and BOWL!!! Everybody throws  gutterballs back to back at one point in their life Getting Zero is an accomplishent that you should be proud of!!!
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Version1

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Re: SLOW SERVICE, POOR COMMUNICATION
« Reply #4 on: April 10, 2006, 06:09:14 PM »
First off I'm really sorry about your condition.  My mom has diabetes so I understand what you are going thru.  Invoice ID: 0000001134, name: Rodney Battista
That would be more than fair and a very nice gesture on your part.  Hope you feel better
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Long Roller

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Re: SLOW SERVICE, POOR COMMUNICATION
« Reply #5 on: April 10, 2006, 06:16:38 PM »
My local shop is two weeks out and doesn't sell anything drilled under 180.  Enough with the local proshop whining.
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Shane Soule
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allstarbowling-Joe

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Re: SLOW SERVICE, POOR COMMUNICATION
« Reply #6 on: April 10, 2006, 06:27:58 PM »
Rodney

PM'ed you all the info.   It had been shipped already and I will issue a
$25.00 credit to your card per our conversation.   I believe in keeping
all customers happy and satisfied and just wanted to post on here what was
going on with my leg so that everyone knows that if I am a day or two slow
with getting an item out right now it is because of that and not any malicious
reason.   I do appreicate all the wonderful business everyone here has
given us so far and hope it will continue and a long term basis as thats what
we are here for, not for the short term1

Thanks,
Joe
--------------------
Come visit us for all your bowling needs:
http://www.allstarbowling.com

The lowest prices and best service... ALL the time!!
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ChiTown Toe

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Re: SLOW SERVICE, POOR COMMUNICATION
« Reply #7 on: April 11, 2006, 01:22:42 AM »
What do you mean your local shop is two weeks out, my guy has everything same day and if not next day. His prices are right in line with any price you will find online, if you do not support the local shop, who's going to drill for you, oh yeah thats right anyone who can throw a double thinks they can drill a ball. I have no clue about all of this new stuff coming out and im not going to take the chance on getting something thats not what i was looking for, so i will spend a little extra to get the info to help me make that choice.
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allstarbowling-Joe

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Re: SLOW SERVICE, POOR COMMUNICATION
« Reply #8 on: April 11, 2006, 12:49:34 PM »
Re: Local Shops

I co-own two local proshops.   I understand both sides of the fence.   Its
an unfortunate reality in this shrinking market that if you dont find some way
to grow revenue with a mix on retail sales and some online sales then your
business will continue to shrink.   Especially in our area , which certain
bowling alley owners who continue to shift emphasis away from a leauge base
and want only open bowlers, who bring in next to nothing in revenue to a
pro shop, you need to continue to find creative ways of staying in business.
These are just the hard realities of a changing business.


--------------------
Come visit us for all your bowling needs:
http://www.allstarbowling.com

The lowest prices and best service... ALL the time!!
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BrunsNick

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Re: SLOW SERVICE, POOR COMMUNICATION
« Reply #9 on: April 11, 2006, 05:28:23 PM »
quote:
Especially in our area , which certain
bowling alley owners who continue to shift emphasis away from a leauge base
and want only open bowlers, who bring in next to nothing in revenue to a
pro shop, you need to continue to find creative ways of staying in business.
These are just the hard realities of a changing business.


I disagree.

Our center has a large surge of open play, lots of specials and such. As a result, this is bringing new customers to bowling. These are the ones buying their own equipment, picking my brain, and wanting to improve.

We've seen about a 15% growth every year since 2003 in gross sales.
--------------------
Nick Smith ... A.K.A. Les Badderâ„¢
Brunswick -=- PBA 03-06
http://www.BrunsNick.com
¡Viva la nación de Brunswick!
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Nick Smith
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allstarbowling-Joe

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Re: SLOW SERVICE, POOR COMMUNICATION
« Reply #10 on: April 11, 2006, 06:09:59 PM »
Nick

I wish in Cleveland that this is what is happening, but it isn't.   As I
said some of the newer owners in the business are more interested in the
"corporate" and "birthday" parties, which is fine for their revenue stream,
but typically here these types of bowlers have a very minimal
contribution to the bottom line at our shops.   But this is good to have some constructive conversation between shop owners to understand the different economics around the country.  

Joe
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Come visit us for all your bowling needs:
http://www.allstarbowling.com

The lowest prices and best service... ALL the time!!


Edited on 4/11/2006 6:09 PM
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Mike Austin

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Re: SLOW SERVICE, POOR COMMUNICATION
« Reply #11 on: April 12, 2006, 12:28:00 AM »
Thanks Twoheadedboy for the words.  (what is that user name about anyway?)

Just a side note, Birddogbowling.com may be down and/or experiencing difficulties.  They have had some problems with stolen credit cards and out of the country orders that have not been resolved.  I can forward any questions you may have.


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Mike Austin's Precision Pro Shop
Houston, TX
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Chuck Norris is the only person to ever count to infinity..........twice!
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