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Author Topic: Talk about customer service!!!!  (Read 785 times)

blackburn1436

  • Jr. Member
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  • Posts: 46
Talk about customer service!!!!
« on: December 15, 2008, 04:10:07 PM »
I ran into a problem with my cell ball cracking, seeing how roto is owned by storm I contacted our regional manager. And can I say that for as long as I can throw a ball I will be throwing roto or storm! My cell was replaced without jumpng through flaming hoops. They took care of me and in times like this you can't say enough about a company willing to stand behind their product like that! Roto/Storm you really are the bowlers company!

 

Z Jellsey

  • Sr. Member
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  • Posts: 358
Re: Talk about customer service!!!!
« Reply #1 on: December 16, 2008, 12:19:19 AM »
I'm on my 3rd Cell Pearl, I'm guessing some of the early batches had issues.

They did replace them with no problem.

hjk246

  • Sr. Member
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  • Posts: 412
  • Quitters never win and winners never quit.
Re: Talk about customer service!!!!
« Reply #2 on: December 16, 2008, 01:15:19 AM »
thats because when it comes to customer service....Roger at Roto-Grip is the best.