Considering your pov for buy local it's likely going to fall on deaf ears.
If they don't step up on the comfort level they are losing touch with bowlers. As an owner of many dexters over the years when I tried on my first pair of non dexters and thought I discovered comfort never seen in bowling shoes I got pissed for spending the $$$$ I have for very sub par comfort that's unacceptable when paying that kind of money for a quality show.
In the case of the 9s, if local costs the same as the internet, why would that fall on deaf ears? Logically, it makes no sense to screw your local guy of a sale if it doesn't hurt you personally. Maybe I'm missing something on that…..
As for comfort, that's subjective. Dexter's continued dominance of the high end shoe market isn't going to end because a couple of other shoes might be a little more comfortable out of the box.
What could hurt Dexter moving forward is the overall cost of the 9s. If Righty is correct and soles end up costing $30-$45 a pop, that will piss a lot of bowlers off. I'm not happy that I probably won't be able to use the shoes out of the box, and have to buy additional soles/heels for the 9s to be usable. I think Dexter is making a big marketing mistake not including at least a couple additional sole/heel combinations like they used to.