Scott,
The idea is an interesting one. I personally have no problem drilling balls that are purchased from the internet.
I do have a few concerns:
You're offering $5.00 of the drilling fee for the customer. You're suggesting that the pro shop absorb this cost. Why should the pro shop have to reduce it's profit margin? Because you're sending me a customer?
Could it be that bowling.com doesn't want to drill balls from drill sheets?
I can guess that customers' drill sheets vary greatly. Some use cut to cut measurements. Some use full span measurements. Some use what they think is cut to cut, but in reality is a hybrid of cut measurement at the fingers and full span measurement at the thumb. It takes a good pro shop time to analyze the drill sheet information and verify it by measuring the customer's hand.
You're sending the ball to a business address and not a residential address. Doesn't this save bowling.com money? I know that it makes a difference for me when I send out a ball. A residential address costs more to ship to than a business address.
What about odd pin placements,top weights and blems or 2nds? What does the pro shop do with a ball that has these kind of specs?
When the ball arrives, the pro shop is now responsible for providing the proper fit, and a ball layout that will provide a sufficient reaction for the customer. If the ball doesn't fit properly, or provide the reaction that the customer is looking for, the pro shop is on the front line taking the heat for a bad ball.
And you still want me to reduce my profit by $5.00?
Let's all have some intelligent discussion about this post. It does have some real substance to it, and I think that Scott is open to positive feedback as well.
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Gary Palma
X-act Reaction pro shop at Ideal Lanes
PBA Member
2008 Hammer Staff Member