Let me start off by saying that once I have actually had contact with people at D/T, they have been very cordial to me.  I appreciate that.  

Late last summer I sent an email to D/T about the Tour Ultra shoes.  I understand that they were having forwarding issues with email, but supposedly all emails were responded to eventually.  Mine was not.  

A few weeks ago a member here put me in direct contact with Billy Yinger.  I contacted Mr. Yinger about acquiring a large pair of Tour Ultras.  Mr. Yinger then gave me a number to contact Dale Garber in customer service.  I was told to ask Dale if they had the shoes in stock, and if they did they would sell them directly to me.  I left a message for Mr. Garner which was not returned.  I called back 2 days later and Mr. Garner answered the phone.

I proceeded to purchase a pair of size 14 Tour Ultras directly from him.  I was told they were in stock, which I believe is true.  I gave him my CC information over the phone, and then waited.  This was approximately 2 weeks ago.  

Last Wednesday came, and I had yet to receive my shoes.  I called customer service to inquire about them.  I talked to a lady, can't recall her name.  She looked into my order and said that it hadn't shipped yet and didn't know why.  She then told me that she would personally take care of the order and that it "should" ship the next day, which would have been 12/21.

11/27 comes and I still have no shoes.  I called customer service again and spoke to a woman named Gina.  She told me that my shoes still had yet to ship.  This is supposedly due to a change in some sort of system.  She then put Mr. Garner on the phone to talk with me.  He told me that he was going to look into the problem and get back with me right away.  He took down my cell number and I expected to hear from him within a couple hours at the most.  

It is now the next day, and Mr. Garner or anyone else from Dynothane has failed to contact me regarding my order.   It has been 2 weeks since I placed my order, and quite frankly I am sick of excuses.  I'm a pretty patient man when it comes to things like this, but I don't appreciate being lied to.  I also know it is the holiday season and they are certainly busy.  However, that should not mean that my business and money takes a back seat to other larger orders from distributors like I was told.  It is 1 pair of shoes.  It cannot possibly be that difficult to box them up and have UPS pick up the order.

This rant will probably not do any good in expediting my order, but I needed to get this off my chest.  Thanks to those of you that took the time to read my rant.

Don
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"On-base percentage is great if you can score runs and do something with that on-base percentage.  Clogging up the bases isn't that great to me. The problem we have to address more than anything is the home run problem."
~Dusty Baker being a total fool

mike,  my point,  i am sure that raven is not the first person to buy direct.

and pigs can not fly.

but they don't care about our problems,  just theirs.



 I DON'T TAKE THEM SERIOUS!!!!!!!!!!!!

thanks
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jls31316

Ok, not taking sides here. But after reading the posts, here is my opinion:

What I think Jls is trying to say is that if someone came into his shop to order size 14 dynoroo's, even though he could get them direct from the manufacturer, he would have his distributor order them. Basically going thru the chain so that everyone makes their money. That is what I am getting out of this (trying to read the problem and not the insults flying around)

What I haven't seen asked is price! Did the manufacturer sell to the public at cost? Did they sell at what the distributor would pay? I think this would be a question I would be asking as a shop operator. Once again, not taking sides or adding to the arguement.
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Tracy

Lane#1 Mafia Enforcer...........All other balls sleeps with the fishes.
FOS - Simple.....To the point....Nuff said.