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Author Topic: BuzzBOMB Guarantee  (Read 9548 times)

Mr Buzzsaw

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BuzzBOMB Guarantee
« on: March 03, 2008, 02:38:35 AM »
It has been brought to my attention that some customers have not been happy with the new BuzzBOMB drilled label 1:30. This layout works better for shorter pins, higher tracks, and shorter oil (because this layout goes longer).

I also understand that our drill sheet says this is a 9 backend, which is why some bowlers may not be happy with the result they're getting. Balls that go longer give you more backend, but if the ball goes too long, you won't realize the hook. Maybe I shouldn't have stated such a high backend rating for this layout?

I don't want customers to be dis-satisfied with our product, especially because of an improper layout. So if...

1)Deleon
2)Nicanor
3)the-7-year-itch
4)AK47
5)SprayNpray
6)nowski1381
7)SpecVspeeD03

would have you or your pro shop/driller call us for an RA(return authorization), then send their balls in to our home office listed on our website, we will gladly send you a new one to be drilled differently.

Our tech dept. will discuss the issue with your or your driller to help get you the reaction you're looking for. We look forward to resolving your ball reaction issues and will do the best we can.
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smh300x26

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Re: BuzzBOMB Guarantee
« Reply #1 on: March 03, 2008, 10:42:17 AM »
All I can say about this is why would you want to buy something other than Lane 1
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Computer running slow? Try a couple of free scan of your computer to see if you can fix the problem yourself. Just go to my WebSite at: http://computerserviceslv.com then go to the Software page
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KDawg77

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Re: BuzzBOMB Guarantee
« Reply #2 on: March 03, 2008, 10:44:32 AM »
Awesome call, Richie. That's the type of customer support I love to hear!

bump for quality service.
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Ken
Sometimes you are the cheetah and sometimes you are the stick...
Videos at http://www.putfile.come/k-dawg77
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Edited on 3/3/2008 11:44 AM
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novawagonmaster

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Re: BuzzBOMB Guarantee
« Reply #3 on: March 03, 2008, 10:48:05 AM »
Very classy!
Nice move
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Jon (in Ohio)

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NicholasE

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Re: BuzzBOMB Guarantee
« Reply #4 on: March 03, 2008, 10:48:14 AM »
This is pretty amazing. You dont' see customer support like this from many other companies!
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Throwing hambones since 2005.
www.myspace.com/nestes12
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CharlieBrown

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Re: BuzzBOMB Guarantee
« Reply #5 on: March 03, 2008, 10:50:30 AM »
Yep! This is unheard of! Two thumbs up!
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The Angry Bowler



Edited on 3/3/2008 11:50 AM
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Certified ball collector.

Fatboy8

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Re: BuzzBOMB Guarantee
« Reply #6 on: March 03, 2008, 11:00:23 AM »
Chuck and Ritchie stood behind my SuperNova that didn't work out. Top notch guys in Syracuse.
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Hammer-Lane #1
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SprayNpray

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Re: BuzzBOMB Guarantee
« Reply #7 on: March 03, 2008, 11:19:33 AM »
Mr. Buzzsaw, thank you.  I agree that the drill sheet is a little misleading, and that might be something to consider.  I have always thought a drill sheet that was specific to a general high-tracker/medium-tracker/low-tracker would be helpful.  I have seen drill sheets from other manufacturers that include info for rev-dominant, speed dominant, etc., which I thought was a good idea as well.

I have been one of the more vocal users here regarding the disappointment I have had with my Buzzbomb.  However, I have been fair and have sincerely tried to find out what was going on as opposed to bashing, and I am thankful that I took this approach.  It is nice to see that the squeaky wheel does in fact get the grease.

I will have my proshop contact you this week.

This is why I continue to support Lane #1- I have seen over and over where Richie and his staff have gone the extra mile to make sure their customers are satisfied.  Thank you for your first-class service.


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~SprayNpray

-formerly known as SawFreak
-official house hack
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rymacatthedisco

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Re: BuzzBOMB Guarantee
« Reply #8 on: March 03, 2008, 11:21:50 AM »
as usual stand up customer service...
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RYAN MCDANIEL...Northern Illinois University bowling

www.newballz.com/forum
great new website!!!

FOS!!!

Diamonds...she'll pretty much HAVE to!!!
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the-7-year-itch

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Re: BuzzBOMB Guarantee
« Reply #9 on: March 03, 2008, 11:36:54 AM »
Thanks again Richie...I e-mailed you again.
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Sir Bowl-A-Lot

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Re: BuzzBOMB Guarantee
« Reply #10 on: March 03, 2008, 11:57:02 AM »
So, where are all of the Lane#1 bashers and trolls now?
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Joebowler98

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Re: BuzzBOMB Guarantee
« Reply #11 on: March 03, 2008, 12:09:17 PM »
That's why Lane#1 is tops in the industry! Great at listening to the customers (Even after you have our money)! Kinda different for the bowling companies.

Great Job as usual for Richie & Chuck.
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There's always' hope as long as there is one more ball in the bag!
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Sir Bowl-A-Lot

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Re: BuzzBOMB Guarantee
« Reply #12 on: March 03, 2008, 12:09:25 PM »
quote:
Sir Bowl-A-Lot-

I am right here and I guess because of my Buzz Dud post Lane # 1 is going to replace the balls for the dissatisfied people mentioned there.

I suppose you can call me the good troll of the west,huh?

Where is my thank you?

Edited on 3/3/2008 1:01 PM


themezz,

When I was referring to the Lane#1 bashers and trolls I thought that common sense would tell most people that I was referring to the fools that post absolute nonsense like how over-priced Lane#1 is and their balls are complete junk and what not.  Basically the fanboys of other companies that probably have never even owned a Lane#1 ball or the ones that have nothing better to do than to waste other people's time.  So in response to your post, my comment was not directed towards you since you did have a hand in getting this BuzzBomb issue rectified.  So, "Thank You themezz."  Can you sleep better now?  
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OddBalls

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Re: BuzzBOMB Guarantee
« Reply #13 on: March 03, 2008, 12:23:13 PM »
Very nice..however..

The expectations bar may have been set too high for this ball causing these problems to occur.

Kudos, Richie, for standing by your claims..
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Inverted 1 and Dead Flush are my Evil Twins...

Edited on 3/3/2008 1:23 PM
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AK47

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Re: BuzzBOMB Guarantee
« Reply #14 on: March 03, 2008, 01:24:24 PM »
Mr. Buzzsaw, first of all i'm shocked, humbled and somewhat dazed by your response.  Oh, i get it i'm dreaming!  In a land where customer service has vanished, this can't be real.  However, if this is real then i want to personally thank you from the bottom of my heart, sincerely!  I also want you to know that i'm not a basher of Lane #1 as a matter of fact as you look at my profile, it's all Lane #1.  That doesn't mean i don't have other balls as a matter of fact i do (Track freak, power plus, columbia Icon, panic, wrath xp, 2 professionals, roto grip silver streak se, SD73, Hole pounder pearl, Storm passion paradigm, brunswick Red monster pearl, and columbia 1 ball tote), but i'm taking pics right now so i can sell them. Your response has assured me that i have made the right decision.  Lane #1 for life! Nothing hits like lane #1, My Dirty Bomb just flat out embarrassed the competition last night! So i believe in the Doomsday Dirty Bomb Core cause i have a cobalt pearl that's just sick (in a good way )

I will be contacting you for the RA# very, very soon.  THANKS AGAIN!!


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Representin' Lane 1 in the Dirty South!
AK47 (Mississippi)
Unofficial member of F.O.S.
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