win a ball from Bowling.com

Author Topic: Dynothane customer service- poor  (Read 5907 times)

Raven829

  • Hero Member
  • *****
  • Posts: 1675
Dynothane customer service- poor
« on: December 28, 2006, 06:29:39 AM »
Let me start off by saying that once I have actually had contact with people at D/T, they have been very cordial to me.  I appreciate that.  

Late last summer I sent an email to D/T about the Tour Ultra shoes.  I understand that they were having forwarding issues with email, but supposedly all emails were responded to eventually.  Mine was not.  

A few weeks ago a member here put me in direct contact with Billy Yinger.  I contacted Mr. Yinger about acquiring a large pair of Tour Ultras.  Mr. Yinger then gave me a number to contact Dale Garber in customer service.  I was told to ask Dale if they had the shoes in stock, and if they did they would sell them directly to me.  I left a message for Mr. Garner which was not returned.  I called back 2 days later and Mr. Garner answered the phone.

I proceeded to purchase a pair of size 14 Tour Ultras directly from him.  I was told they were in stock, which I believe is true.  I gave him my CC information over the phone, and then waited.  This was approximately 2 weeks ago.  

Last Wednesday came, and I had yet to receive my shoes.  I called customer service to inquire about them.  I talked to a lady, can't recall her name.  She looked into my order and said that it hadn't shipped yet and didn't know why.  She then told me that she would personally take care of the order and that it "should" ship the next day, which would have been 12/21.

11/27 comes and I still have no shoes.  I called customer service again and spoke to a woman named Gina.  She told me that my shoes still had yet to ship.  This is supposedly due to a change in some sort of system.  She then put Mr. Garner on the phone to talk with me.  He told me that he was going to look into the problem and get back with me right away.  He took down my cell number and I expected to hear from him within a couple hours at the most.  

It is now the next day, and Mr. Garner or anyone else from Dynothane has failed to contact me regarding my order.   It has been 2 weeks since I placed my order, and quite frankly I am sick of excuses.  I'm a pretty patient man when it comes to things like this, but I don't appreciate being lied to.  I also know it is the holiday season and they are certainly busy.  However, that should not mean that my business and money takes a back seat to other larger orders from distributors like I was told.  It is 1 pair of shoes.  It cannot possibly be that difficult to box them up and have UPS pick up the order.

This rant will probably not do any good in expediting my order, but I needed to get this off my chest.  Thanks to those of you that took the time to read my rant.

Don
--------------------
"On-base percentage is great if you can score runs and do something with that on-base percentage.  Clogging up the bases isn't that great to me. The problem we have to address more than anything is the home run problem."
~Dusty Baker being a total fool
1. Don't be a dick
2. Try not to hurt others

 

jls

  • Hero Member
  • *****
  • Posts: 18398
Re: Dynothane customer service- poor
« Reply #1 on: December 28, 2006, 02:44:55 PM »
IT'S NICE TO HEAR THAT NOW DYNO THANE IS SELLING DIRECTLY TO THE CONSUMER!!!!!

HOPE PRO SHOPS ARE PAYING ATTENTION TO THIS.

I SEE NO FUTURE NEED TO STOCK DYNO THANE SHOES!!!!!!!!!!!!!!!!!!!!

NOR THEIR BALLS!!!!!!!!!!!!!!!!!

ps.

sorry to hear about your problem.
--------------------
jls31316

Raven829

  • Hero Member
  • *****
  • Posts: 1675
Re: Dynothane customer service- poor
« Reply #2 on: December 28, 2006, 02:51:43 PM »
The only reason that they sold directly to me is because they had a very limited supply of a product I wanted, in stock, that they do not sell to distributors.  They do not mass produce any shoes over a size 13.  Mr. Yinger has the larger sizes specially made for professionals.  This was made clear to me when I talked to the first lady.  She had problems finding my name because I was not a distributor or pro.  She told me that they do not normally sell directly to the public.

Don
--------------------
"On-base percentage is great if you can score runs and do something with that on-base percentage.  Clogging up the bases isn't that great to me. The problem we have to address more than anything is the home run problem."
~Dusty Baker being a total fool
1. Don't be a dick
2. Try not to hurt others

jls

  • Hero Member
  • *****
  • Posts: 18398
Re: Dynothane customer service- poor
« Reply #3 on: December 28, 2006, 03:12:59 PM »
SIR, if dyno thane wants to play both ends against the middle,  good for them.

when dist. and pro shops find out about it,  they then can choose if they want to deal with that type of company.

sorry to hear about your problem.  hope you get it resolved soon.
--------------------
jls31316

Bjaardker

  • Hero Member
  • *****
  • Posts: 2387
Re: Dynothane customer service- poor
« Reply #4 on: December 28, 2006, 03:44:16 PM »
quote:
SIR, if dyno thane wants to play both ends against the middle,  good for them.

when dist. and pro shops find out about it,  they then can choose if they want to deal with that type of company.


Did you not read a thing that he just wrote?

He needs to order a size that is custom made. I.E. a size that would not make good fiscal sense for a distributor to stock. There's a good chance it would actually cost more money for everyone involved to make that size available in the mainstream consumer pipeline due to the cost of inventory & the added administrative costs.

But then again, why should you care jls? You don't even have a profile filled out so who gives a flying one.


230-n-up-or-bust

  • Hero Member
  • *****
  • Posts: 5381
Re: Dynothane customer service- poor
« Reply #5 on: December 28, 2006, 03:49:27 PM »
These companies want their product in the hands of the consumer gathering precoius market exposure.  If the 210,000 new bowling balls that are sold underneath distributor pricing thresholds on ebay each season haven't hurt local pro shop business enough, will one pair of shoes that are stocked by a miniscule percentage of the distributors damage the spirit of this deal?
--------------------
Save this site's bandwidth.  Don't write a novel. Please keep your signature to a minimum.

102101

  • Hero Member
  • *****
  • Posts: 583
Re: Dynothane customer service- poor
« Reply #6 on: December 28, 2006, 04:00:15 PM »
I hope they get your issue resolved soon Raven, anytime I have contacted DT the result has been great and I'm sure they will get this straightened out. I applaud DT for helping you out I doubt other companies would have taken stock made for the professionals or their staffers and made them available. I do not know anyone personally that wears a size 14 shoe so I wouldn't think there is a very big demand to mass produce them. jls31316 is just another troll looking to stir things up.
--------------------
102101? Hmmmm
Having a closed mind is a terrible way to go through life.
www.blackhawklanes.com

jls

  • Hero Member
  • *****
  • Posts: 18398
Re: Dynothane customer service- poor
« Reply #7 on: December 28, 2006, 04:18:27 PM »
quote:
quote:
SIR, if dyno thane wants to play both ends against the middle,  good for them.

when dist. and pro shops find out about it,  they then can choose if they want to deal with that type of company.


Did you not read a thing that he just wrote?

He needs to order a size that is custom made. I.E. a size that would not make good fiscal sense for a distributor to stock. There's a good chance it would actually cost more money for everyone involved to make that size available in the mainstream consumer pipeline due to the cost of inventory & the added administrative costs.

But then again, why should you care jls? You don't even have a profile filled out so who gives a flying one.




i care,  we stock dyno thane shoes,  and we care and give a flying whatever.

so don't get on your high horse with me!!!!!!!!!!!!!!!!!!!!

these shoes are pro shop only,  and if they want to sell to him,  i have no problem with that.

we will just stop stocking them  ok with you mr high and mighty!!!!!!!!!!!!!
--------------------
jls31316

Raven829

  • Hero Member
  • *****
  • Posts: 1675
Re: Dynothane customer service- poor
« Reply #8 on: December 28, 2006, 04:25:55 PM »
quote:

i care,  we stock dyno thane shoes,  and we care and give a flying whatever.

so don't get on your high horse with me!!!!!!!!!!!!!!!!!!!!

these shoes are pro shop only,  and if they want to sell to him,  i have no problem with that.

we will just stop stocking them  ok with you mr high and mighty!!!!!!!!!!!!!
--------------------
jls31316


Are you really that ignorant?  We're telling you that if you had a customer that wanted a pair of size 14 or larger, you would not be able to call a distributor and get them for said customer.  If I had called D/T asking about a pair if size 13 or smaller I'm sure they would have told me to contact my local pro shop.  If you choose not to stock a great product for your customers because the company sold a custom size to an individual, then it is a wonder how you stay in business.  Unbelievable.

Don
--------------------
"On-base percentage is great if you can score runs and do something with that on-base percentage.  Clogging up the bases isn't that great to me. The problem we have to address more than anything is the home run problem."
~Dusty Baker being a total fool
1. Don't be a dick
2. Try not to hurt others

jls

  • Hero Member
  • *****
  • Posts: 18398
Re: Dynothane customer service- poor
« Reply #9 on: December 28, 2006, 04:38:05 PM »
quote:
quote:
SIR, if dyno thane wants to play both ends against the middle,  good for them.

when dist. and pro shops find out about it,  they then can choose if they want to deal with that type of company.


Did you not read a thing that he just wrote?

He needs to order a size that is custom made. I.E. a size that would not make good fiscal sense for a distributor to stock. There's a good chance it would actually cost more money for everyone involved to make that size available in the mainstream consumer pipeline due to the cost of inventory & the added administrative costs.

But then again, why should you care jls? You don't even have a profile filled out so who gives a flying one.





the order could have gone thru the dist.   it's been done before.

if this was your job or livelyhood,  you would be singing a different story.
but because it's the pro shops,  you don't care!!!!!!!!!!!!!!!

well guess what,  i don't care either.  my dist. has allready contacted me about this.   they have a very large inventory,  and i don't believe they are very happy to hear how dyno thane is selling out the back door.

it's so easy for you to judge,  it's not your money.  do you know how much we have to pay for these dyno thane shoes???????????????/big bucks sir.

so that's why we care,  and if you don't like it.  that's too bad!!!!!!!!!!!!
--------------------
jls31316

jls

  • Hero Member
  • *****
  • Posts: 18398
Re: Dynothane customer service- poor
« Reply #10 on: December 28, 2006, 04:41:48 PM »
quote:
quote:

i care,  we stock dyno thane shoes,  and we care and give a flying whatever.

so don't get on your high horse with me!!!!!!!!!!!!!!!!!!!!

these shoes are pro shop only,  and if they want to sell to him,  i have no problem with that.

we will just stop stocking them  ok with you mr high and mighty!!!!!!!!!!!!!
--------------------
jls31316


Are you really that ignorant?  We're telling you that if you had a customer that wanted a pair of size 14 or larger, you would not be able to call a distributor and get them for said customer.  If I had called D/T asking about a pair if size 13 or smaller I'm sure they would have told me to contact my local pro shop.  If you choose not to stock a great product for your customers because the company sold a custom size to an individual, then it is a wonder how you stay in business.  Unbelievable.

Don
--------------------
"On-base percentage is great if you can score runs and do something with that on-base percentage.  Clogging up the bases isn't that great to me. The problem we have to address more than anything is the home run problem."
~Dusty Baker being a total fool



first sir,  i am not the one who paid for something and still has not received it,   so watch the name calling>>>>>>>>>>>>>>
if you can call dyno thane,  then a dist. can call them and place an order for a size 14,  so your arguement does not fly.

what dyno thane did here is simple.  they want to play both ends against the middle.  and when you do that,  you get burned!!!!!!!!!!!!!!!!


hope you get your shoes or money back soon.   but knock off the name calling.

and as for selling quality shoes>>>>  we also stock dexter!!!!!!!
i think,  we will be ok!!!!!!!!!!!!!!!!

--------------------
jls31316

Edited on 12/28/2006 5:57 PM

jls

  • Hero Member
  • *****
  • Posts: 18398
Re: Dynothane customer service- poor
« Reply #11 on: December 28, 2006, 04:55:41 PM »
quote:
I hope they get your issue resolved soon Raven, anytime I have contacted DT the result has been great and I'm sure they will get this straightened out. I applaud DT for helping you out I doubt other companies would have taken stock made for the professionals or their staffers and made them available. I do not know anyone personally that wears a size 14 shoe so I wouldn't think there is a very big demand to mass produce them. jls31316 is just another troll looking to stir things up.
--------------------
102101? Hmmmm
Having a closed mind is a terrible way to go through life.
www.blackhawklanes.com



first of all sir,  we happen to stock many size 14 and 15 shoes.  so your arguement does not fly.   and if a consumer can call dyno,  then one of their large dist. can get thru too!!!!!!!!!!!!!

if this was your livelyhood,  you would be taking a differnet attitude towards it.  but because this effects pro shops,  you simply don't care!!!!!

now go back to starbucks and drink your coffee. " troll"  is that geek talk???
--------------------
jls31316

jls

  • Hero Member
  • *****
  • Posts: 18398
Re: Dynothane customer service- poor
« Reply #12 on: December 28, 2006, 05:01:25 PM »
thanks  chad  for clearing that up.
--------------------
jls31316

alex

  • Sr. Member
  • ****
  • Posts: 287
Re: Dynothane customer service- poor
« Reply #13 on: December 28, 2006, 05:11:12 PM »
Its hard to serve two masters.

Dynoboy

  • Jr. Member
  • **
  • Posts: 58
Re: Dynothane customer service- poor
« Reply #14 on: December 28, 2006, 05:23:45 PM »
Raven 829, your concern is correct. You didn't request from Dynothane to sell you the shoes. They offered the service, they give you a contact person to handle the issue and they have not been able to deliver. Sometimes when this happens is because one of the facts is not true. For example, their system shows the shoes in stock, but phisically they are not. And now thay are buying some time. My sugestion, cancel the transaction with your credit card company. Companies should be more thruthful in this cases and just explain the customer what is the problem and let them decide.