Every food recall I saw we were either reimbursed the cost of the food or a voucher was sent for a replacement product.
I understand the no reimbursement of waiting at the dealer, but charging to drill the replacement ball is like you being charged labor at the dealer to make the change for the recall. How would you feel if on top of taking time off to go to the dealer, the dealer then hands you a bill to replace/change something? And says you have to pay before you get your car back? I don't know of a single PSO that sads hey take the ball and pay in a few weeks. You have to pay before you get your ball.
That is what Motiv is doing here. They are leaving the consumer or the PSO (right now at least) holding the bag on this. You are not going to get reimbursed for the time you spend in the shop waiting for the replacement ball to be drilled, but no way should you be charged on the labor to make the issue right.
Our supermarket called us recently with an automated message based on our purchase of a recalled poultry item (they had the info from the bonus card we use there.) The message said we had recently purchased stuffed, frozen chicken breasts that were being recalled due to salmonella contamination. The message said to immediately discard the items. They then thanked us for being customers and the recording ended. No compensation offered.
All car manufacturers are different. There was one recall on my car that required replacing the thermostat. In doing that, some coolant ran out. The dealer replaced the thermostat and housing under the recall, but I was charged for topping off the coolant that came out as a result of replacing the thermostat.
My PSO allows me to pay later on certain things if I want to. For example, say I go in and get grips replaced on a couple of balls and pick up some cleaner. Then I order a new ball at the same time. My PSO will frequently just say "pay for everything when you pick up the new ball next week." I don't like doing that so I pay for the grips and cleaner the same day, then pay for the new ball when I pick it up later.
Every situation is different. Motiv is going to replace the balls. A great deal for people who have more than a year on their original Jackal and/or hundreds of games on their equipment. It would be the same if the ball cracked in the track area due to a bad pour or poorly cured cover stock. A crack in the track makes the ball illegal for use in USBC competition. Motiv would replace the ball, but not reimburse the drilling cost.
