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Author Topic: Ballcellar.com BEWARE!!!!!!!!!!!!!!!!!!!  (Read 14880 times)

Erase This

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Ballcellar.com BEWARE!!!!!!!!!!!!!!!!!!!
« on: October 13, 2003, 09:30:06 PM »
I talked to Jeff who is the owner first of all I bought 4 balls from him this summer gave me a fair deal then I went back to buy 4 more and he would not return calls and then he had the nerve to tell me he had called me at work several times which i recieved no messages.  I purchased another 3 balls from him on his website because on ebay after I purchased the others he had me blocked for some unknown reason.  I paid timely and smooth transaction from my end.  After I got the other balls I got a hotwire had it drilled up and it cracked to left of my middle finger emailed him several times explaining to him that i bought it from him and expected him to warranty the ball.  He told me to have my local proshop take care of the warranty.  So therefore does not give service and stand behind his sales.  Told me that it was probably a bad drill and my pro shop was mad because I bought the ball cheaper online and not for retail from them.  Well I live in a small population area and balls do not sell anywhere close to retail and my driller is a former PBA member for 9 years.  He is retired and drilling balls out of his garage for a past time.  He is not needing to make a BIG profit so he does it for satisfaction of watching someone succeed with a ball he drilled.  I highly do not recommend ballcellar the guy was a real jerk to me.  If you look in his ebay negative feedback on anyone that had a negative you can see by his responses that he was very unproffesional.  Any further questions let me know I would be glad to answer them.
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!

Edited on 10/15/2003 0:53 AM

 

pjr300

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Re: Ballcellar.com BEWARE!!!!!!!!!!!!!!!!!!!
« Reply #76 on: March 13, 2006, 10:03:14 PM »

If I remember correctly, Erase This was not the only person who experienced issues with Ball Cellar.


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pjr300
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Baxfran

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Re: Ballcellar.com BEWARE!!!!!!!!!!!!!!!!!!!
« Reply #77 on: March 13, 2006, 10:03:47 PM »
Although I never bought bowling equipment off the Internet, I can say that Jeff Ripic is a very respectable businessman.  I've known Jeff personally for several years, he's quite an outstanding gentleman as well as an excellent bowler.

Truth be told...everyone on this planet is entitled to their 2% of mistakes of one form or another, be it business, acadamia, and life in general. Two screwups out of 100 is a normal rate of dissatisfaction in customer service, however, it's up to great businesspeople to strive for excellence. We've made errors in our lives, it's up to us to make amends and move on.

Have you tried to contact Jeff and speak with him to resolve your issue before posting your dissatisfaction with his customer service skills to the cyberworld?

FB
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Fran

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Edited on 3/13/2006 10:08 PM

Edited on 3/13/2006 10:09 PM

pjr300

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Re: Ballcellar.com BEWARE!!!!!!!!!!!!!!!!!!!
« Reply #78 on: March 13, 2006, 10:07:35 PM »

Fran. you're absolutely right. Mistakes happen. Saying "I'm sorry" and attempting to reconcile them are part of the process. However, it doesn't seem like Jeff has the full process down quite yet.


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pjr300
live from the Bowling Capital of the World
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Warren300

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Re: Ballcellar.com BEWARE!!!!!!!!!!!!!!!!!!!
« Reply #79 on: March 13, 2006, 11:05:39 PM »
I agree people are intitled to mistakes.Things do happen that sometimes are out of there control.In those situation the communication and customer service should kick in.Like I said other then the service his products were good.
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Erase This

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Re: Ballcellar.com BEWARE!!!!!!!!!!!!!!!!!!!
« Reply #80 on: March 14, 2006, 08:36:24 AM »
Baxfran I attempted the whole process of talking to Jeff first read the whole post from beginning to end he even responded to it and made more of an a@@ of his so called business tactics you say I agree with pjr on this one his tactics are not up to snuff for a "so called" businessman as you say Baxfran.
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!

Erase This

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Re: Ballcellar.com BEWARE!!!!!!!!!!!!!!!!!!!
« Reply #81 on: April 05, 2006, 10:28:04 PM »
I agree Bowl just letting everyone else know!!!
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!

kid51178

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Re: Ballcellar.com BEWARE!!!!!!!!!!!!!!!!!!!
« Reply #82 on: April 14, 2006, 10:09:44 PM »
I have purchased 2 or 3 pair of shoes and a couple balls from him, always had great service, the first pair of shoe I purchased he sent me a right handed not a left handed, I called him up, he sent the correct pair that day and included a UPS shipping label to send the wrong ones back; not even my major supplier will replace items that they messed up on unless I send it back first or pay again. So say what you will about him, but in the last 8 months I have dealt with him I haven't had any problems. And Erase This if you ball driller put insert or a thumb slug in the ball then it more than likely voided the warranty, at least with most ball companies that is how it works. So he should not have to eat the cost for something that he did not cause to happen.
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Tim

You guys always complicate everything.

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But a true friend will be sitting next to you saying .

WE screwed up!"

Erase This

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Re: Ballcellar.com BEWARE!!!!!!!!!!!!!!!!!!!
« Reply #83 on: April 26, 2006, 10:23:08 PM »
I agree frank the tank
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!

tjj300

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Re: Ballcellar.com BEWARE!!!!!!!!!!!!!!!!!!!
« Reply #84 on: April 27, 2006, 11:00:27 AM »
The new VENDETTA from Erase This.

Personally, I've never had a problem with them.