Author Topic: Dynothane customer service- poor (Read 5904 times)

Raven829 · « **on:** December 28, 2006, 06:29:39 AM »

Let me start off by saying that once I have actually had contact with people at D/T, they have been very cordial to me. I appreciate that.

Late last summer I sent an email to D/T about the Tour Ultra shoes. I understand that they were having forwarding issues with email, but supposedly all emails were responded to eventually. Mine was not.

A few weeks ago a member here put me in direct contact with Billy Yinger. I contacted Mr. Yinger about acquiring a large pair of Tour Ultras. Mr. Yinger then gave me a number to contact Dale Garber in customer service. I was told to ask Dale if they had the shoes in stock, and if they did they would sell them directly to me. I left a message for Mr. Garner which was not returned. I called back 2 days later and Mr. Garner answered the phone.

I proceeded to purchase a pair of size 14 Tour Ultras directly from him. I was told they were in stock, which I believe is true. I gave him my CC information over the phone, and then waited. This was approximately 2 weeks ago.

Last Wednesday came, and I had yet to receive my shoes. I called customer service to inquire about them. I talked to a lady, can't recall her name. She looked into my order and said that it hadn't shipped yet and didn't know why. She then told me that she would personally take care of the order and that it "should" ship the next day, which would have been 12/21.

11/27 comes and I still have no shoes. I called customer service again and spoke to a woman named Gina. She told me that my shoes still had yet to ship. This is supposedly due to a change in some sort of system. She then put Mr. Garner on the phone to talk with me. He told me that he was going to look into the problem and get back with me right away. He took down my cell number and I expected to hear from him within a couple hours at the most.

It is now the next day, and Mr. Garner or anyone else from Dynothane has failed to contact me regarding my order. It has been 2 weeks since I placed my order, and quite frankly I am sick of excuses. I'm a pretty patient man when it comes to things like this, but I don't appreciate being lied to. I also know it is the holiday season and they are certainly busy. However, that should not mean that my business and money takes a back seat to other larger orders from distributors like I was told. It is 1 pair of shoes. It cannot possibly be that difficult to box them up and have UPS pick up the order.

This rant will probably not do any good in expediting my order, but I needed to get this off my chest. Thanks to those of you that took the time to read my rant.

Don
--------------------
"On-base percentage is great if you can score runs and do something with that on-base percentage. Clogging up the bases isn't that great to me. The problem we have to address more than anything is the home run problem."
~Dusty Baker being a total fool

jls · « **Reply #31 on:** December 29, 2006, 08:50:30 AM »

quote:
quote:
typical chad. it's ok if you get taken, but if a pro shop feels taken and stands up for his rights, were no good>>>>

--------------------
jls31316

JLS you might want to be more concerned with your education instead of bad mouthing companies I think the correct word you were looking for is "we're".

Besides get over it DT did the right thing otherwise the way I see it there would be no way Raven could have gotten these (when he does) if he wouldn't have called DT on his own. Allowing one individual to get one pair of shoes is much different than selling to a single pro shop.
--------------------
Speak the Truth

Edited on 12/29/2006 9:42 AM

that's not true, if dyno had them, then any dist. could have ordered them.
are you for real. you think dyno would say NO to a dist. that stocks tons of their product>>>> yet be willing to sell any tom dick or harry?

are you for real?

?

this was back door selling done by dyno thane. it's not right.
i 'll bet you taylor or callaway or titleist would not do it>>>>>>>>>>>>>
oh i forgot, they are class outfits!!!!!!!!!!!!!!!!!!

and we should not be comparing them to dyno thane.

and learn to read sonny, cause my problems were not with ebonite, they were with their dist. you think your you are so cute with youe english crap.
learn to understand what you read. i said ebonite products have never sold so well as the are selling now. in my shop!!!! my complaint is and always has been with their dist. who football their product.

now go back to school and learn to understand what you think you are reading.

you are, your, get a life!!!!!!!!!!!
--------------------
jls31316

jls · « **Reply #32 on:** December 29, 2006, 08:58:49 AM »

hey guys, since you all seem to be worried about poor raven. why don't we take up a collection for him, since poor raven can't get thru to dyno thane.
after all they GOT HIS CREDIT CARD NUMBER,

and according to raven, they must have his number on caller id, cause they ain't taking his calls. bad dale, bad!!!!!

what do you think?

good idea,

but, don't worry about the knife in the backs of the dyno thane dist. or the foolish loyal pro shops like me who stock their product.

we be fine!!!!!!!!!!!!
--------------------
jls31316

jls · « **Reply #33 on:** December 29, 2006, 09:01:44 AM »

quote:
What pro shop was that again, jls?
--------------------
quote:
it's ok for you to post about tiger, what he said, and when i post about what he didn't say, i am liar.

-name removed due to a request from management 11/9/06 *It is still funny*

what rock was that???
--------------------
jls31316

jls · « **Reply #34 on:** December 29, 2006, 09:04:52 AM »

quote:
quote:
The only reason that they sold directly to me is because they had a very limited supply of a product I wanted, in stock, that they do not sell to distributors. They do not mass produce any shoes over a size 13. Mr. Yinger has the larger sizes specially made for professionals. This was made clear to me when I talked to the first lady. She had problems finding my name because I was not a distributor or pro. She told me that they do not normally sell directly to the public.

Don
--------------------
"On-base percentage is great if you can score runs and do something with that on-base percentage. Clogging up the bases isn't that great to me. The problem we have to address more than anything is the home run problem."
~Dusty Baker being a total fool

Read this again JLS and let us know what part you do not understand. Maybe someone will take the time and explain it to you.
--------------------
Speak the Truth

are you really this stupid or is this an act.

lets say nike made an extra pair of shoes for tiger, do you really think that they will sell them to you, cause tiger did not need them>>>>>>>>>>>>>>>>

lets say titleist made some extra gloves for davis, do you really think that they will sell them to you?

?

are you for real?

the answer is no>>>>>>>>>>>>>>>>>>>>>>>>>>
a class company will not do that>>>>>>>>>>>>>>>>>>>>>>>>

what is it that you can't understand?

??/

do you live with chad??? or are you chad?

??/

be gone child.
--------------------
jls31316

ClutchClay · « **Reply #35 on:** December 29, 2006, 09:07:53 AM »

All I know is that jls has made my ignore list.
--------------------
Regards, ClutchClay
Ball review spreadsheet available at http://www.allBowling.com/downloads/Balls.xls.

jls · « **Reply #36 on:** December 29, 2006, 09:09:46 AM »

quote:
All I know is that jls has made my ignore list.
--------------------
Regards, ClutchClay
Ball review spreadsheet available at http://www.allBowling.com/downloads/Balls.xls.

great, now hopefully i will make chads also.

oh i am crushed, i made his ignore list, can life go on?

??

what a loser!!!!!!!!!!!!!!!!!!
--------------------
jls31316

bamaster · « **Reply #37 on:** December 29, 2006, 09:13:33 AM »

From what I understand, size 14 shoes are not kept in stock... anywhere in the US. If you ordered a pair, then they have to be shipped from Japan to DT headquarters, then to you. It would take longer than 2 weeks, I'd imagine.

The only way to get larger sizes or widths is direct from Dyno-thane. Period. I suppose DT can be accused of being evil by offering a size they don't stock, but hey, JLS seems to know more about Dyno-thane's inventory and distribution model than me.

Billy Yinger is the Tour Rep for Columbia, so that means he travels all the time. He's hard to get a hold of, even for me. I'd track down Garber if I were you. The holidays are throwing everything off. So best of luck!
--------------------
Tony
My Bowling Classifieds
My Bowling Journal | My Ball Registry & Grip Specs

Juggernaut · « **Reply #38 on:** December 29, 2006, 09:14:44 AM »

Raven,

Sorry to hijack this way, but I just can't stand it. Hope you get your shoes and I hope you LOVE them. I wish you had bought two pair, just to hack this guy off twice as much.

jls31316,

Do us ALLa favor please? Fill out a profile telling us EXACTLY who you are and EXACTLY where your from. Also, please add the name of your business and its location.

This way, I, and you, can rest assured that I will NEVER, not even accidentally, buy ANYTHING from you. CALLING YOURSELF A PROSHOP DOES REAL PROSHOPS A DIS-SERVICE! I know, I used to run one until the owner moved. It's about customer service, not about losing your freaking mind over one pair of shoes. Get a grip man.

All this over one, lousy, stinking pair of shoes that you couldn't have gotten anyway because the distributors wouldn't have even known they existed, and even if they did, the customer would then have had to pay the added, ignorant, jacked-up price to go through the distributor AND you. After the distributor got his mark-up, and you got yours, no telling HOW MUCH the customer would have to fork over for what I'm sure you would have told him was a CUSTOM order on a HARD TO FIND item.

You are a jerk. A jerk who is now on my ignore list.

P.S. Just because of you, I am now going to go buy two dynothane balls. I had been looking at them, but this clinches the deal. They obviously care about trying to help the consumer, you obviously are worried about milking him for every cent you can get your grubby little hands on. Screw whether he can get what he needs or not. If YOU can't sell it to him, then I guess he shouldn't be able to get it then, HUH?

Goodbye, LOSER!

--------------------
"TOO SOON THE POWER, TOO LATE THE WISDOM"

jls · « **Reply #39 on:** December 29, 2006, 09:17:13 AM »

quote:
First of all JLS if you have read any of my other postings you would know I am all about sticking up for the american people or the so called little guy. I buy all my equipment wether it is my wifes or any other member of my family from my local pro shop. This is a special shoe that raven is talking about that was not available through any other avenue.
--------------------
Speak the Truth

wow, i must not have read that.

ok forget i said anything about dyno thane. i am sorry.

but i have allread with the push of a button, have let pro shops know about what dyno thane did.

to quote are good friends at ebonite, " pro shops use their computors like scud missiles "

some how i feel that many pro shops will not share the views of some of you on this site. i know our dist. seem concerned.

the point is not if these shoes are a stock item or not, the point is that dyno thane deals with dist. only!!!!!!!!!!!!!!!!!!!!!!

see the titleist, callway, nike examples!!!!!!!!!!!!!!!

and yes, any dist. could have ordered these shoes!!!!!!!!!!!!!!!!

what dyno thane did was wrong, simply wrong. sorry you can't understand loyalty.

you know what clinton did, that was wrong also. to his wife!!!!! to me, it was non of my concern. but it was wrong to his wife.
and what dyno thane did is wrong to their dist.
you can't see that?

??
--------------------
jls31316

bamaster · « **Reply #40 on:** December 29, 2006, 09:20:34 AM »

Oh and for the record... most ball companies sell direct to PBA members, at a great price.
--------------------
Tony
My Bowling Classifieds
My Bowling Journal | My Ball Registry & Grip Specs

jls · « **Reply #41 on:** December 29, 2006, 09:22:58 AM »

quote:
Raven,

Sorry to hijack this way, but I just can't stand it. Hope you get your shoes and I hope you LOVE them. I wish you had bought two pair, just to hack this guy off twice as much.

jls31316,

Do us ALLa favor please? Fill out a profile telling us EXACTLY who you are and EXACTLY where your from. Also, please add the name of your business and its location.

This way, I, and you, can rest assured that I will NEVER, not even accidentally, buy ANYTHING from you. CALLING YOURSELF A PROSHOP DOES REAL PROSHOPS A DIS-SERVICE! I know, I used to run one until the owner moved. It's about customer service, not about losing your freaking mind over one pair of shoes. Get a grip man.

All this over one, lousy, stinking pair of shoes that you couldn't have gotten anyway because the distributors wouldn't have even known they existed, and even if they did, the customer would then have had to pay the added, ignorant, jacked-up price to go through the distributor AND you. After the distributor got his mark-up, and you got yours, no telling HOW MUCH the customer would have to fork over for what I'm sure you would have told him was a CUSTOM order on a HARD TO FIND item.

You are a jerk. A jerk who is now on my ignore list.

P.S. Just because of you, I am now going to go buy two dynothane balls. I had been looking at them, but this clinches the deal. They obviously care about trying to help the consumer, you obviously are worried about milking him for every cent you can get your grubby little hands on. Screw whether he can get what he needs or not. If YOU can't sell it to him, then I guess he shouldn't be able to get it then, HUH?

Goodbye, LOSER!

--------------------
"TOO SOON THE POWER, TOO LATE THE WISDOM"

if i cared 2 cents worth about you view, i would be crushed.
I DON'T.

if dealing with company that will back stap their dist is ok with you, go for it.

and chances are, you probably are still using a 1989 rhino. buy two dyno thanes>>>>>>>>>>>>> ya right. you going to use raven's card.

and tell all your friends, all 2 of them.
--------------------
jls31316

clintdaley · « **Reply #42 on:** December 29, 2006, 09:26:24 AM »

While I may not agree with everything, what comes across my mind here is 2 things. 1. If they are doing this now, while they SAY this is a one time thing, is it? 2. How many other companies are doing this "one time"....

I can relate in not being able to find shoes, I wear 14s/15s..however, one phone call, and I was able to find at one of my dists a 14 Dexter SST7 left handed....now THAT can not be a popular size and left handed...but they had plenty on the shelf.

The future of the sport is for pro shops to be a service oriented industry. Not a product driven business. Until then, there needs to be some sort of standard of how products are delivered through the distribution channels.

There is a problem when I can't buy from a manufacturer, a customer can not buy from a distributor, but the customer can buy direct with the manufacturer? The proper means would have been for the local shop to call the dist, have the dist call the manufacturer to place the order, have the manufacturer bill the dist, but drop ship the item to the local pro shop and have the dist bill the pro shop and then the customer pays the pro shop. Then, the pro shop is protected, the distributor is protected, the manufacturer did not sell direct to the public as they should not, and the customer still gets their shoes as promised. PLUS....if this was billed to a distributor, and they were promised an item over 2 weeks ago and it was not delivered or even shipped yet, but yet they had paid for it and one of their shops paid them for it already, the manufacturer would have MORE HEAT on themselves to get the product out and Raven would not be in the mess he is in. Its a shame one order was overlooked, but, if this was a large dist, I guarantee this would not have been overlooked or whatever else is going on.

Clint

--------------------
Clint Daley-Owner
Lets Go Bowling Daley
Inside Hunt Club Lanes
Salem, Ohio 44460

MoRich pro shop staff

www.letsgobowlingdaley.com

I NOW ACCEPT ALL CREDIT CARDS, NO MORE NEED FOR PAYPAL OR MONEY ORDERS IF WE DON'T HAVE TO....JUST PM ME TO GET MY SHOP NUMBER TO COMPLETE THE TRANSACTION!

clintdaley · « **Reply #43 on:** December 29, 2006, 09:36:13 AM »

As for PBA members....I don't mind that. Being a PBA member is one fo the highest accomplishments a bowler can reach (while it is easier today than ever) and they do deserve some breaks for making it that far already and for putting their dues in....its just when anyone can call up and order something.....

--------------------
Clint Daley-Owner
Lets Go Bowling Daley
Inside Hunt Club Lanes
Salem, Ohio 44460

MoRich pro shop staff

www.letsgobowlingdaley.com

I NOW ACCEPT ALL CREDIT CARDS, NO MORE NEED FOR PAYPAL OR MONEY ORDERS IF WE DON'T HAVE TO....JUST PM ME TO GET MY SHOP NUMBER TO COMPLETE THE TRANSACTION!

jls · « **Reply #44 on:** December 29, 2006, 09:37:31 AM »

quote:
While I may not agree with everything, what comes across my mind here is 2 things. 1. If they are doing this now, while they SAY this is a one time thing, is it? 2. How many other companies are doing this "one time"....

I can relate in not being able to find shoes, I wear 14s/15s..however, one phone call, and I was able to find at one of my dists a 14 Dexter SST7 left handed....now THAT can not be a popular size and left handed...but they had plenty on the shelf.

The future of the sport is for pro shops to be a service oriented industry. Not a product driven business. Until then, there needs to be some sort of standard of how products are delivered through the distribution channels.

There is a problem when I can't buy from a manufacturer, a customer can not buy from a distributor, but the customer can buy direct with the manufacturer? The proper means would have been for the local shop to call the dist, have the dist call the manufacturer to place the order, have the manufacturer bill the dist, but drop ship the item to the local pro shop and have the dist bill the pro shop and then the customer pays the pro shop. Then, the pro shop is protected, the distributor is protected, the manufacturer did not sell direct to the public as they should not, and the customer still gets their shoes as promised. PLUS....if this was billed to a distributor, and they were promised an item over 2 weeks ago and it was not delivered or even shipped yet, but yet they had paid for it and one of their shops paid them for it already, the manufacturer would have MORE HEAT on themselves to get the product out and Raven would not be in the mess he is in. Its a shame one order was overlooked, but, if this was a large dist, I guarantee this would not have been overlooked or whatever else is going on.

Clint

--------------------
Clint Daley-Owner
Lets Go Bowling Daley
Inside Hunt Club Lanes
Salem, Ohio 44460

MoRich pro shop staff

www.letsgobowlingdaley.com

I NOW ACCEPT ALL CREDIT CARDS, NO MORE NEED FOR PAYPAL OR MONEY ORDERS IF WE DON'T HAVE TO....JUST PM ME TO GET MY SHOP NUMBER TO COMPLETE THE TRANSACTION!

NOW CLINT, DO YOU REALIZE THAT CHAD AND HIS BUDDIES MIGHT PUT YOU ON THEIR IGNOIRE LIST BECAUSE IT APPEARS THAT YOU ALSO FEEL THAT THIS IS NOT RIGHT.

so please people, don't take this out on clint. clint is a nice guy and runs a class pro shop. and does some online sales.

but the point is that clint is one of the first pro shops to maybe see this.
and it appears to me, that he does not improve of it either.

so clint i hope that the bully, chad does not attack you, i don't care if he attacks me, cause i know what chad is. but i really would not like to see him attack you, because you might share the same business common sense as i do.
there are a lot of people on this site that care only about themselves.
and when a pro shops defends themselves, we are the bad guys.
but when poor raven gets screwed, it's ok with them if he bash's dyno thane.

these people are all you know whats>>>>>>>>>>>>>>>>>>>
if we the pro shop get the short end, they don't care, but if they lose 2 cents, the whole world will know about it.
they are all for themselves and don't care anything about anyone else.
--------------------
jls31316

clintdaley · « **Reply #45 on:** December 29, 2006, 09:37:40 AM »

Chad...

Thats a great question. I have no clue (but will look in a minute online) if my dist has them available. Even if they don't, I still beileve the product should be bileld through the dist, etc, and not sold direct to the client.

Get back to u in a minute!

Clint
--------------------
Clint Daley-Owner
Lets Go Bowling Daley
Inside Hunt Club Lanes
Salem, Ohio 44460

MoRich pro shop staff

www.letsgobowlingdaley.com

I NOW ACCEPT ALL CREDIT CARDS, NO MORE NEED FOR PAYPAL OR MONEY ORDERS IF WE DON'T HAVE TO....JUST PM ME TO GET MY SHOP NUMBER TO COMPLETE THE TRANSACTION!

Author Topic: Dynothane customer service- poor (Read 5904 times)

Raven829

Dynothane customer service- poor

jls

Re: Dynothane customer service- poor

jls

Re: Dynothane customer service- poor

jls

Re: Dynothane customer service- poor

jls

Re: Dynothane customer service- poor

ClutchClay

Re: Dynothane customer service- poor

jls

Re: Dynothane customer service- poor

bamaster

Re: Dynothane customer service- poor

Juggernaut

Re: Dynothane customer service- poor

jls

Re: Dynothane customer service- poor

bamaster

Re: Dynothane customer service- poor

jls

Re: Dynothane customer service- poor

clintdaley

Re: Dynothane customer service- poor

clintdaley

Re: Dynothane customer service- poor

jls

Re: Dynothane customer service- poor

clintdaley

Re: Dynothane customer service- poor